Customer Testimonials

Enjoyed the folks I dealt with in solving my trailer problems

The overall experience was really good, we had a few hiccups with our sales person leaving employ after initially signing a purchase agreement at the RV show. However the new sales person and staff pulled it all together quickly and efficiently soon after. The walkthrough with Amanda was really good and very helpful. Our finance guy Mike put it all together and got us everything we were looking for with a fair deal. Overall it was a good experience and I would happily send a friend your way.

Dennis Swoffer

You had what I wanted/needed and I feel the price was fair.

Our Service Advisor, Richard Bunning, was excellent. He was proactive with scheduling and answered all my questions promptly and thoroughly. It was important to us that the repair be completed in one day and he did his best to facilitate this. He kept us informed with progress updates throughout the entire day. He even stayed a bit later at the end of his work day to make sure we were satisfied with the job done. He also followed up the following day.
Well done and I would highly recommend General RV in Birch Run!

My customer service representative Richard Buning is amazing. He always answers my text messages, takes my calls, and communicates the status of my repairs. He is one in a million. Richard will go the extra mile for you. I will not book my service appointment with anyone else. Thank you Richard for your exceptional customer service.

I have always been treated well and communicate were very good .

Beth Bowman is the best service person. She does what she says, and that’s important.

Everyone at Service Department are friendly and helpful.

Specially our Service Contact Alisa is superb.

The Manager , missed him this visit is always helpful and gives good advise

Great staff, parts in stock, beautiful place.

friendly, thorough, helpful and knowledgeable

They go over the whole unit inspecting it

Very friendly staff from start to finish. Finance person we found out we had something in common as EMS personnel. Would highly recommend to anybody.

Jona was GREAT!!! Kept me informed, called to update me. Richard did a thorough inspection and explained what service was recommended.

Matt Lambka (parts mgr) answered my questions on the surge protector I purchased (very knowledgeable) Frank who was running the counter was efficient and courteous.

Parts Dept. Tom was very helpful

They have been good at helping me understand the things that you need to pay attention to to make sure you do the maintenance that is required so that your rv last a long time and also enjoy it. Service has been very good

My salesman, Shane Daranda? Was not pushy at all. He asked questions about what I wanted and didn't want, and made the experience very pleasant.

ALYSSA MY SALESWOMAN WENT OVER AND ABOVE TO HELP ME THROUGH THIS PROCESS AND ALFONSO WOTH FINANCE WAS A GREAT HELP AS WELL

They fixed the problem right away. They are nice and helpful.

My service advisor Kathy was outstanding. I had had some less that positive calls with the service department at the canton Ohio location where I drove to purchase the toy hauler but once I was able to dea with Kathy I would recommend General RV to friends again

The staff are very nice.

Mike and Paul are exceptional.

We were extremely please with our Salesman Patrick python. His professionalism and RV knowledge was an 11 on a 10 scale. Enjoyed the walk through and the great welcome. Made my wife and I feel very comfortable about our purchase.

Good selection of products and decent prices.

I bought my RV from this business two and a half years ago. Up until February I had been fighting to get repairs I should have been completed and cover during the one year warranty period. After repeated emails and phone calls, note that the average turnaround time on both these ways of communication is about 28 days this is not an exaggeration. I was ready to file bankruptcy. and return the RV in your front parking lot. But because of Katie and Erica the new individuals in their position and the service department I'm going to say that I've turned around 180°. I was about to return the RV and leave it in your front parking lot I was so dissatisfied with the service I was receiving from your department with the previous management structure you had in place. I have rethought that since my recent experience with these two individuals and your service department. you should commend them on turning a customer around. I mean very dissatisfied... I am now a person that actually thinks highly of your business, service department and the RV industry itself.. I cannot not go on about these two people and your service department. I am extremely satisfied, there are a little odds and ends that I will be reaching out to them about but nothing that is a showstopper. and nothing I know they cannot handle. Even though there were milestones that didn't always make me happy they were honest, immediately reached out to me, and I thought that they were treating me with respect.You should highlight these two individuals and your service department to all your other employees. Now don't get me wrong, my salesman was amazing and I will never say anything bad about this individual. He's another one you should bring into the light.. Reach out to me again for more positive feedback.

Arrived for my appointment got in right a way. My RV was finished quickly and we hit the road. I like that they do a thorough courtesy inspection before beginning the repairs.

Everyone in the office was awesome, friendly, informative and extremely helpful, I will absolutely recommend

They were accommodating, friendly and professional.

We felt they were very helpful and we liked the service we received there.

Taylor was very thorough and kept me apprised of every step, as well as, set backs, along the way. Great customer service!