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Customer Testimonials
Hudson took quite a bit of time answering both my wife, plus my questions.
He was thorough during the PD inspection.
Enjoyed working with my Salesman Patrick.
My overall experience was very good.
Best Regards,
Rich
Very impressed with knowledge & professionalism of the service department!
The Service Advisor was very helpful setting up apt. And was able to insure that parts were in and service was completed on time as indicated.
The customer service is always great! The staff is very friendly and always helpful.
A very quick and no hassle fix of our RV before our trip
Everyone we worked with on the staff was helpful and friendly. Made the process smooth and easy.
Kristen was great
Friendly atmosphere
The online process was friendly, throughal, helpful and knowledgeable. Highly recommend Adam Germain!
Parts salesman was very helpful
Both Sandy and Chad were very helpful.
I was treated with respect and importance. Will was the best taking care to help me in such an expeditious way. The Camper Service program saved me and my vacation agenda. I appreciate everyone i came in contact with. From Stacy taking the service call and assisting me, to Will with me every step of the way. It was a flawless system. And also. Another gentleman who checked my RV over and kept everyone moving from the arrival to the shop. I am so impressed. I am now a customer for life.
Thank you for saving the day.
Rhonda Rockwell
Everyone was very nice, and very helpful.
Employees courtesy!!!
Friendly and not pushy, and a great service technician
Parts department was a huge help.
Great customer service
People
They were helpful with with my question.
Nice infrastructure and good support
1st class operation!!! Staff is amazing, always going above and beyond!!!
Friendly people
I have purchased 5 motorhomes from General RV in Wayland to date. The sales and service groups ability to worki together is what brings me back. Specifically Trever Tyler Jeff Wilson and Dan Beemer. Tony and Aaron as well.
Very kind and helpful
Received to parts I ordered.
This Summer we had a suspension breakdown coming back home from vacation in Michigan, when I noticed that our Momentum 5th Wheel trailer was not level.
Arriving at General RV in Huntley the next day, where we purchased the unit, the Asst Service Mgr Zach, set me up with Craig a Service Advisor, and they went to work evaluating our trailer.
We left the trailer with them and waited for the phone call.
The next day, Josh the shop forman, contacted me with the estimate and said they were in touch with the manufacturer in Indiana for support in fixing my unit.
We were THRILLED to hear that Grand Design would back-up the repairs to get me completely satisfied and RVing with weeks. Not months!
Thanks to the entire General RV Team of Thomas the Service Mgr, Shop Techs and Craig my Service Advisor they did a great job!
Thank You General RV..
You can only imagine where We will buy our next NEW RV!
Trevor in service is great to work with
Very organized and a nice waiting area
You have an atmosphere of family and that was how it felt. Great place to do business.

Very smooth process