- Phone: 248-349-0900
- Visit Website
Customer Testimonials
Kaytie was great! She kept us updated and thoroughly addressed all of our concerns.
Bonnie was great!
Easy to work with
Our first time in the store dropping off for service.We are new customers and everyone was very nice and helpful. There was a lot of staff that was ready to help and they have a nice lounge to relax The process went smooth and we are repaired in time to take a family trip we were very thankful. Thank you, Wayland General RV.
fast
Terry was wonderful answering all our questions and making sure our concerns got addressed.
We came in expecting to drop off our RV and they were able to do everything that needed to be done that afternoon. Very proficient. Thank you.
Megan my service rep was on top of everything from start to finish. She accommodated my pickup exactly on time and very pleased with the service
Very profesional
My Service Advisor was awesome as well as the tech who made the repair.
Had recent warranty repair. Whole process end to end was smooth. I am pleased with Madison the service advisor assigned. She kept on top of the process with frequent communications before and during the service.
Name removed
Everyone we had contact with resolved issues we identified, however some communication between delivery dept., finance dept. and customer was cumbersome as it was routed through receptionist instead of directly.
Fast, quality service
Parts staff were very helpful on my 3 trips to get what i needed
Our salesman was very good. We knew what model RV we wanted, Rob helped with ordering the specific options we wanted. During the PDI, we noted one important issue and it was addressed with only a few day delay. During the 970 mile maiden voyage, the water heater died. General RV’s service dept said it would take 3-4 weeks in their shop. We were 1/2 way to FL, that was a laughable response. It was a pain dealing with the heater’s warranty ( Furrion) but ultimately it was fixed in FL. We then took the Reflection to AK with no troubles at all. So, in 8 months, we towed the rig 15,806 miles. There was a list 15 items needing attention. Gage and Broc at General RV and Grand Design took care of all of them with no fuss. So I’m a Happy Camper!
The sales team were amazing! Our salesman Domenick was the very reason we came back to buy our second RV in two years. If it weren’t for him we wouldn’t have come back. We had terrible experiences with the service side. The people were friendly and nice but the work was terrible. They broke more than they fixed. I have to find somewhere else to have my new RV serviced as I will never let them work on it again.
We picked up our American Coach from General RV yesterday, and from the moment we arrived until the moment we left, the experience was absolutely outstanding.
The sales process went extremely well with their salesman Basil helping us the entire way. We never felt pressure. Eddy in Service was exceptional. His knowledge of the American Coach is second to none, and he took the time to walk us through every detail with patience, clarity, and genuine pride in his work. We left feeling completely confident and well cared for.
The entire team made us feel like royalty. Every interaction was professional, welcoming, and thoughtful, and it was clear that customer experience truly matters at General RV. They went above and beyond to make sure everything was perfect and that we felt supported every step of the way.
This was not just a pickup—it was an experience. We are extremely grateful for the effort, attention, and care shown to us, and we wouldn’t hesitate to recommend General RV to anyone considering a coach purchase.
Thank you again to Eddy and the entire General RV team for an unforgettable experience.
Great service advice
I dropped my RV off for minor repairs for a scheduled appointment on November 26th. I was a scheduled to pick it up on December 11th. When I arrived I was informed that the right rear inner tire h ad a bad tire valve and that it would have to be taken to a Mercedes dealership (approximately 1.5 hours away). I was furious and asked why that was done by the dealership while it sat in the lot for days? Also i could not believe that they could not fix a tire valve. I further informed them that I would not drive to Mercedes with a bad valve fr safety reasons. I finally spoke to the Service Manager Brian Parker. Mr Parker was very helpful, calmed me down and said that they could fix the valve immediately and asked who said that the dealership could not. I answered the service writer Tracy. He has my RV moved and determined that the valve was not bad and returned to me ready to go. This is not the first time something like this has happened. Which is why I mostly deal with Amanda the Assistant Service Manager. I later found out that the tires were filled just prior to my pickup and “Mickey” was not properly trained on the tire valve. Needless to say Brian Parker and Amanda saved the day. Thank God for them. I am availabe for for questions at Phone number removed.
They took good care of me.
An absolutely wonderful experience all the way around everybody was smiling happy and very willing to help us. The process took a little long 4 1/2 hours, but they were very thorough.
Kind, courteous, thorough
Personal contact
Very friendly people, and customer oriented
Everything, Kayte is the very best. The ladies that greet you when you walk in are fabulous. We are blessed to be customers for such an awesome RV organization. Thank you General RV
Very thorough in doing their repairs.
Final got the trailer serviced and back all in one day.
I did not drop my trailer off until 11:30am!
Service department is great. Tonia is so great to deal with.
It would probably be easier to tell you what I didn’t like about your Ocala operation.
All the nice people