Customer Testimonials

Excellent RV service department!! My service advisor Bonnie was outstanding in every way!

Friendly staff.

Anthony and Scott both were great. They went above and beyond to provide me with the service I needed for my unit.

Thanks

DEMETRIUS!!!! My go to man!
After having our motorhome in our driveway for 12 hours, it had to go back because the generator was not working. We seemed to be having some issue with clarity as to what was happening with the generator and more importantly, how was the problem going to be rectified? Demetrius was very honest, understanding and forthcoming with a solution. He prioritized us so we could take our new motorhome next weekend for our first outing. Next, I have been having a problem trying to get an answer on a problem I had with the couch in our unit. It was dirty and they kept just trying to clean it instead if giving me a new couch. Its a $100,000 motorhome, it should NOT have a dirty nasty couch in it. Demetrius assured me it will be taken care of in a timely fashion and not kicked down the street again. I believe him. If you need ANYTHING and want to get it done....he is the go to guy! Thank you Demetrius for hearing me and listening. I very much appreciate you 🙏
Deb Stewart

All very great

Friendly service. Everything explained

Great customer service. Clean facilities.

Very helpful and friendly service coordinator

At first, I thought it was too big and that corporate feeling that we were just a number. However by the end of the transaction I felt very good. From the walk through, to the quick response of taking care of issues we found during the walk through, to the financing. So far so good.

Thank you!

I enjoy working with Gage. If I see an issue, we are always able to work it out. He ensures all my questions / concerns are addressed. Also, he keeps me updated as to the progress or anything that is found during the service. And then we do a walkthrough before I pay / leave.
That’s the positive side. The negative is the skill level and pride of some of the service technicians. I have found my dump station compartment floor covered with antifreeze because they didn’t clean up when they were done. They plugged a water line screen, so instead of replacing it, they removed it and left it laying in the compartment. They also left the cover for the radio / backup camera left unattached. These are the more recent ones. And on current visit, I did not find anything negative so far to comment on. All the above have been provided to the Service Advisors and Service Manager.

The facility is clean, bright, and very nice. The lot is also very large with an excellent selection of all kinds of campers. The staff are friendly and the purchasing experience was good start to finish.

Our service advisor went the extra mile to get me some answers on our used RV

Kind, Polite

Polite, professional, proficient personnel who consistently go to whatever extent necessary to serve the customer with whatever they need or want for their rig to be satisfied.

Great experience ! The fellow in the maintenance check in was great!

Very friendly. Necessary work was done thoroughly and on time. Our person was very knowledgable and worked on getting our trailer back to us in a timely manner.

Everyone was pleasant to work with

They worked hard to get the price we wanted and they made sure we knew all connections and operational systems.

My visit and the service I received was out standing. From the time I arrived tot he the time I left there was a noticeable attention to customer service.

The professionalism and knowledge base of the staff and technicians!

Being informed promptly about the progress on the installation of my additional upgrades and purchased equipment for my fifth wheel!

Everything went very smooth

It was personable. Everyone was friendly and considerate with the kiddos in tow for pick up. We got a personal walkthrough and it was worth it for me being we are first time RV owners. Upgraded from tent camping.

Though there were multiple issues with the brand new Integra accolade 37MXL RV we bought,from the Wayland MI General RV, the crew at Draper Utah did an amazing job, fixing things as fast as they could. Great vibes, hard work, good humor, and great work.

Enthusiastically repairing my rv that i bought someplace else. Other dealership refused to do the warranty work, and general is in the process of correcting several things.
I have already recommended grv to several people, including the base van service dept manager.

Great help from Taylor and the Service Guy Mike.

Our salesman Justin was so excellent. He always made himself available. He was very knowledgeable about the product. Also the shop supervisor Ryan went out of his way to make us happy. He was excellent. The entire process was very organized and made us feel very special. Thank you

Walk through of our new RV went very well and was informative. All of our questions were answered.

On the negative side I called the parts department the day before and got an answering machine three times, left a message every time but didn’t get a call back.

As a new customer to General Rv they definitely set the bar high on customer satisfaction and experience. I had questions they could not be answered immediately but they made sure they found the answers before I left. The only thing that I would critique is the length of time waiting and the new purchase process. Don’t get me wrong it was great, there was just a lot of down time. That is most likely due to staffing and being busy post RV Show hangover. Keep up the good work.

Kayla looked after my vehicle, she was very good and kept me updated on the progress and responded promptly with my questions.
Good job Kayla!