Customer Testimonials

Thorough and knowledgeable

We were very pleased especially with our service guy Brian, and with everyone that worked with us on our discount ... once again thank you Brain for always answering our question....

I had an outstanding experience with General RV in Huntley, Illinois. From start to finish, their team demonstrated true professionalism and made the entire process smooth and stress-free. The communication was timely and consistent — they kept me informed every step of the way and were always quick to answer questions.

The service department and technicians are extremely knowledgeable and clearly take pride in their work. They took the time to explain everything thoroughly and made sure I felt confident and comfortable with the service and features of my RV. It’s refreshing to work with a team that genuinely cares about customer satisfaction.

On top of the excellent service, their pricing is very competitive compared to other RV sales and service centers I researched. You truly get great value without sacrificing quality.

I highly recommend them to anyone looking for reliable RV sales or service. I will absolutely continue doing business with them in the future.

The "service" industry with RVs has always been a experience that leaves my wallet empty and not much service. Usually those working in service are unhappy people that will talk down to you when speaking about ones coach. The experience with General RV service department has been the exact opposite. The people are helpful and knowledgable. And you are never treated like a peon. From Ingrid at the reception counter to Amanda, my service advisor, to the shop foremans (people), i have not left with my repaired coach feeling rhose awful feelings of past experiences at other places. Thank you for being "just happy people!".

Every One from the sales person to the service department, treated me with utmost courtesy and respect.

Quick and to the point service

The service advisor, Desiree was knowledgeable, friendly and helpful.

Bonnie listened to us and pushed to ensure our rig was fixed correctly. I apriciate get listening to us.

All staff was professional. Especially like our salesman Jadon. Felt confident in the quality of our used RV purchase

Friendly and informative

Initially had a later appt. Service helped us out and got an earlier one’ this was sooooo helpful. Travis our writer was quick, polite and attentive- Honestly this interaction went awesome unlike previously- the change for the better is palpable’

usefull information

This is how customer service should be. My wife and I were re looking for a medium size Class A. We found what we were looking for on the General RV website. Our salesman Grant went out of his way to do a virtual walkthrough on the Thor unit. We drove 4 1/2 hours to southern Ocala. We were met with a great team of employees, that went out of there way to makes us very comfortable while we were there. The Finance person, Jon explained all options available, to finance and warrant the unit we were purchasing. The Service team also made sure the unit was in proper working condition, and replaced what either missing or broken. I can’t say enough about the perfect experience we received, with all employees involved in purchasing our RV. Thank you General RV.

Well I must say it was pretty much a very good experience. I don’t know if you want to hear this or not but I heard not to good of things of General Rv so going i was nervous. But by the time it all was done. It all was a very pleasant experience and I would not hesitate to go back there. Everyone was very friendly and helpful got my different appointments and everything went smoothly I can’t complain about anything. And i just want to say Thank you everyone Josh you were awesome to deal with. Kaitlyn I don’t want to leave you and Scott helping us out at the show. That was a very pleasant experience thank you again. And the rest of the people in service putting equipment together installing everything thank you all of you. It all was a very pleasant experience and sorry I can’t say thank you enough!! Marlene/Jim

Very organized staff was friendly sales person was very cooperative

Danny has been very attentive with communications. He is pleasant and willing to help in any way he can or get you help.

The customer service we experienced from the Service Department was excellent.

Frank was excellent. He really helped us with an emergency situation and was the very best. We can’t thank him enough. Very professional.

From start to finish easy deal made, no hassles and help with finding me what I wanted for my camping adventures.

Very easy to work with. Everyone was very friendly and knowledgeable.

I am very happy with how the General RV staff helped and worked with me on the purchase of a new Motor Coach. They were curious, patient and careful with my new purchase.

All the employees are very helpful and getting my unit serviced and purchased

We are very satisfied with both the work done and treatment we received as customers. There was good follow up as the work progress and we we notified when additional work needed to be done. Our service rep Lori, was very knowledgeable with a great personality. We definitely recommend you and will use you for any future repairs

Timing was essential. The General RV team stepped up to the plate and hit a homerun. I wish I could remember the names of all the personnel involved but Scott, Jason, Dan and others, thanks so much.

I liked how straight forward my experience was. No hidden surprises. I was in and out in no time.

I purchaed my first RV and was treated like Royalty. An incredible experience with the most perfect customer service. Everyone was friendly smiling and willing to help and take care of all my needs. This is a truly special team of kind people.
From your biggest fan Chicago Josh
A Special Thank you to
RV Malcom
Tammy
Jason
Chris
Ken
Brandon

The staff is always friendly and knowledgeable you almost feel like part of the family.

Incredible faith thanks to General RV. I have my RV and their team is very professional, a family-like place... I highly recommend them ...

Service was great, people were friendly and professional, first timers, very satisfied..🤗

Enoch was great to work with! I felt listened to AND informed. I also appreciated the repair options AND that my decisions were respected. Would highly recommend based on the level of the team’s expertise and care provided with the services we had done.