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Customer Testimonials
We have been working with Stoltzfus and now General RV since we purchased the camper in 2018. The people are always nice, accommodating and caring about our questions and needs.
I have the same service rep which makes the experience more like a relationship and community feel.
Great customer service from my service advisor. Technicians were very thorough in performing the maintenance on my camper, even taking care of a few things that I missed. Pricing was a little higher than the company that was bought out, but very transparent.
It was a great overall experience - from our first contact in the parking lot sale in Birch Run to the follow-up in Wixom with Alex M. through the delivery. Everyone was helpful and very friendly and more than willing "to go the extra mile" to answer some of my ridiculous questions (as I'm a first time RV buyer). The entire process was painless.
Nice job General RV team
The sales aspect was nice and that is about all.
They had the part I needed in stock, and they are very knowledgeable and friendly! Thank you!
We purchased a used Aliner from General RV. Everyone associated with the company was kind and helpful. We had all of our questions answered. When we arrived to look at the RV, we were treated very professionally, and it was a very pleasant atmosphere. A tech was assigned to go over all aspects of the RV with us and showed has everything worked. The sales and finance team were really nice to work with and didn't push any warranty that I didn't want. They also helped me get the right hitch setup and saved me money by explaining how my SUV did not warrant a weight distribution hitch. All in all, it was a great experience. When looking for another RV, I will definitely consider General RV!
The staff was so friendly and helpful.
It was a very smooth purchase and everyone was very friendly and professional.
Jaden was a very knowledgeable and friendly sales advisor.
Christian was so patient and thorough while demonstrating the features of our unit and made sure that we were very clear on its operation.
Angel was friendly and efficient walking us through the financing
I feel like I had everyone’s attention and the service advisor was there for me (I.e it wasn’t so busy that I just felt like a number).
So far, so good under the new management. I was a client of LazyDays RV in the past and have also purchased a coach from you all in Ashland VA. Everything has been done as promised for now, but still waiting on parts so we can finish repairs to the mother board (again). Tim
Friendly staff..really enjoyed the whole walk through of the camper
Our warranty appointment went smoothly, staff were knowledgeable, friendly and extremely helpful.
They had the parts I needed .
Great service from the folks at FT Meyers! I was looking for a specific model and they went out of their way to make sure the specs were accurate. Brinkley changed some details mid production year and General sourced the right one had it delivered from another location. Big thanks to sales team Griffin, Dan and manager Ken.
Great communication during the service process.
All items discussed in sale and soon after pickup are addressed!
Shawn kept me updated on repairs. Drop off and pickup without any issues.
Excellent service from the first day of walking in the door to the last day of picking up our RV.
Everyone was friendly and made us feel welcomed went to look at models and look at prices how much they would cost seen the perfect one that was in our budget and big enough space for my family of 4 and got approved on the spot just waiting for it to get delivered to start our new RV life and enjoy the road trip
Amazing crew. Brady, Tom, Wayne and Trey
All extremely helpful. Others I didn’t get their names were also amazing.
Easy process
Very receptive and eager to assist.
The customer service was outstanding.
Fast , Friendly service, courteous and kept me informed about my service and repair as needed.
Service personnel listen to your concerns.
Friendly service department
They completed all agreed issues with RV
Great all round. Gage was very helpful.
I am so happy I decided to go with General RV. I was new to the camper family, so I researched and was a bit nervous to make a decision. Everyone is so knowledgeable and helpful at General RV they made ita so easy.They take very good of the customers. From the moment I inquired about a camper online, Rick was so patient and went above and beyond to answer all my questions and send me videos of the camper. We decided based off the pictures and the experience to go to General RV to look at the camper and we were greeted by multiple people from management to financial employees to sales. They had the camper parked in a bay and ready for us to look at it with our name that said the Sullivan family. They took the time to explain everything and when we decided to move forward they sent a team member out to go over what we needed to know and do to operate the trailer properly. This by far was one of the best experiences. From the greeting to the financial and parts department, everyone is amazing.
There an issue with the rv and on the way to my next trip , general rv is willing to look at it and either fix it or order the parts. Thanks for squeezing me in!!!