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Customer Testimonials
They did what they said they would do and and keep me updated
They made the process smooth and everyone was very nice.
Everyone was professional, pleasant & had great knowledge of their particular expertise. However the confusion & long wait time to get my RV fell short of the Birch Run facility getting a 10.
Straightforward deal.
Chaz communicated well and was very thorough with the walk thru when the RV was dropped off. I appreciated that the unit was delivered at the time promised and the diagnosis well documented.
Friendly bottom line up front sales, service, and financing. Seriously we were asked to select a hero of the sale but we can’t choose just one. The entire process has been fantastic from start to finish.
We had picked up our new used fifth wheel and went we got home at 5:30 there was an electrical problem. Started calling various people at 5:40 I was able to connect with Jeff. He told me to bring it in the morning. I got there about 9:10 and the serviceman told me to pull in was he was aware I was going to be there. He got his testing meters and started checking things. Jeff came out and asked me to come in to fill out paperwork. They ended up pulling it in a bay and got the problem fixed.
The service dept made sure I was good to go. Very helpful and friendly!
Ron and Scott were very professional and kind. They answered questions readily and were willing to help. There was no hard sell from anyone.
The facility was clean and open and welcomed those who walked into the store.
I can’t thank Johnathon Murray enough for giving us the utmost service!!! He went the full Mike to correct a problem the day before!!!! If it wouldn’t have been for Jonathan we would have walked out the door!!!! I can’t say enough about him and how he made some really happy customers!!!!
All the individuals who worked with my wife and I during the purchase of our first RV were friendly and provided a lot of quality information during this process.
Everyone was friendly and helpful.
Pet friendly. Excellent salesman. No pressure sales. Listen to customers needs wants!!!!!! No pressure salesman. Great unit walk through. Friendly personable staff at EVERY level. HIGHLY recommend
We had an issue that almost had me not purchase an rv but we worked it all out.
Every person we encountered was professional AND personable. You don’t often get both qualities nowadays.
The services
Everyone very kind and helpful.
Everyone from the salesman to the person who showed us the RV they were professional and polite, and easy to work with.
Heather was amazing! Not to not did she ensure we were back on the road timely (we were lucky enough for our slide to fail while in Gilbert versus the numerous remote places we had been prior!) she realized we had food in frig and made sure RV was plugged in the entire time they had it. The entire team was responsive, friendly, knowledgeable… simply awesome! We bought our RV from General RV and have visited many General RV’s since then. The Mesa crew stands out head and shoulders above others!!
The customer service team at General RV Wixom was outstanding, as always in our experience. The work was completed on time, with constant communication during the service. Amanda was friendly, helpful, and efficient. Great job!
Good people
Bonnie, Steve, and Eddy are awesome to deal with.
Very friendly down there.
We really like Jeff VanDyne as our service representative. He follows through on things that required attention and saw to it when problems popped up. He and the technicians are thorough, professional and just nice guys! Thank you gentlemen, for your care and commitment to excellence.
They were very personable and got right to work. They isolated and fixed the issue, and got me back out on the road.
Process is very organized
It was all very efficient with one exception. You failed to remove the sales stickers in various locations in the van. When I did no amount of care would allow me to remove the sticker from the bathroom door without ripping the wallpaper. Winnebago has failed to get back to me about the manufacturer and pattern number of the wallpaper telling me to return to the seller dealership 420 miles away. I will buy the wallpaper (reluctantly) but I need the specifics.
Service is much improved since the management changes last year! Gracely was pleasant, knowledgeable and efficient and I appreciate it.
Everyone was very friendly and easy going
They were willing to listen and help us make the deal that best suited our needs. They were never pushy and gave us the space we needed to consider all of our options.