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Customer Testimonials
Excellent customer service
My service writer was extremely helpful and knowledgeable handled everything that I needed her to do and was in great communication.
All of the staff were very helpful and considerate! Thank you all!
They completed the work on time and everything was in order did an excellent job I have used General RV for many years!!!
The Service advisor was very attentive and helpful as was the mechanic when he came out to explain the situation. Easy to work with.
Great response to my issues. Mike was awesome. The issue was explained very well to me. Thanks
Sales, unit walk through and service setting up the tow equipment
They seemed to be knowledgeable
Communication it was great. The walkthrough and items that needed attention.
It took longer than we anticipated. Otherwise i purchased was good.
Justin Evan’s was super helpful and was able to locate the replacement part. He did a great job!
Trevor is honest and knowledgeable
Every thing was good and Jeff was a great guy to work with thank you so much
The service dept and our service rep were always on top of our needs. Always good communications with Erica. Appreciated her help.
Nick was attentive, kept us updated
Very good customer service
Kelly she was great great job
Hillary was very friendly and accommodating to our schedule and requests. She showed us everything we wanted to see. A modern and clean store with a big selection.
Your service dept. Took care of our problem in a short time and were friendly and helpful.
We have found the staff at General RV to be pleasant and helpful. We have purchased new rv’s in the past and understand the break in and shakedown period and that repairs and adjustments need to be made. The new rv we purchased at General RV was a very unusual situation that required multiple repairs,many hours of troubleshooting by the service technicians, and issues that rendered the RV not usable for the first 5 1/2 months we owned it. Obviously this was beyond disappointing and frustrating for us. To the staff’s credit they worked with us, the rv manufacturer, and the truck manufacturer to get issues resolved. We are very appreciative of their efforts.
The people were all very nice and helpful. Our salesman Mike was great!’ By the time we finished talking to him, he knew exactly what we were looking for. Thank you for everything.
I purchased a used 2021 Cherokee camper. I love it! Matt was professional, informative and very helpful. Financial team and insurance agent, Tom, were a pleasure to work with and they explained everything in detail.
I would highly recommend General RV due to the treatment my family and I received during the entire process.
A very satisfied RV owner,
Debbie Kesner
The staff at General RV were very kind and helpful in my purchase of our first RV. I never felt rushed and they took the time to show me optional equipment that I might need for my RV.
General RV is very personable and always answers are many questions.
Great service by the parts guy Tom? I believe his name is.
Got me what I needed quickly
Very friendly and answered our questions.
Sales person worked hard to find the travel trailer that we want
Mark Sr was a great salesman. He answered our questions and was very patient. We purchased our camper at the Cleveland RV Show.
TJ did an outstanding job with our walkthrough. He answered all of our questions and took time with us when we pointed out concerns with the camper. He got the items fixed before we left. He also made some excellent suggestions on some purchases. We purchased the Power Watchdog 50amp.
I can’t speak for the sales staff, but Taylor (the service manager) and John (the service tech) were both excellent. They were personable, polite, knowledgeable, efficient; all the things you’d want. I will ask for them by name the next time I come in.
The people were very helpful and professional and took time to explain the process. I would recommend them highly.
Pleasant people to work with.