Customer Testimonials

Good communication. Friendly people

Courteous and helpful people from the front desk and throughout the whole process of sales and service!

We had a good overall buying experience.

We recently had our RV serviced and we were very pleased with the experience. Our service manager was Chad and he was very professional and friendly. Chad kept us informed every step of the way while they had our RV. He took the time to answer all of our questions and thoroughly explained what they were doing and made sure we understood. Though they had the RV longer than we expected (we weren’t planning any trips during that time) everything was completed to our expectation and the RV returned clean and in great condition!

Thank you General RV and most especially Chad!

Danny did an excellent job explaining everything to me and helping me with my diagnostic/service. Prices were stated up front without any surprise charges.

Wanted to thank everyone at General RV for their patience and willingness to get my wife and myself into a good camper setup. Greg, Marty and Bill, we thank the three of you especially.

Clear communication on service being done. Very easy to work with on pick up with challenges with snow.

Heather my service writer was excellent! Kept me informed of ongoing progress on repairs! Was courteous, professional and great follow through! A true asset for your company!

Had great support during our purchase. The team was very informative during our 2 walk thrus.

We had very little time to pull this RV trade off and Roxy, John & Chris went above and beyond to get this done for us. We went there on a Saturday afternoon to browse. It was very random. Loved an RV and decided to trade ours. The catch was we had to have everything finalized by Monday afternoon because we had to fly out Tuesday. They pulled it off with time to spare. It was a very smooth process. We love the new RV along with their service. Highly recommend. Thanks to everyone who had a hand in getting this done for us.

The staff was friendly and knowledgeable. Our service advisor, Sandy, kept us informed of the progress on our RV. Kenny expertly installed the solenoid and tested everything before turning out rig over to us. The overall service was outstanding.

The people were really nice and knowledgeabe. David and Joe were fantastic!!

The staff were always helping me and responding to my concerns.

Anthony our service advisor was super personable and seems to listen.

Great place

Prompt, professional and courteous.

Everyone was so helpful from the sales staff to the service department. We needed to spend the night to get everything moved from one camper to the other and they set us up with water and electricity making our transformation go that much smoother. Everyone would stop by and check on us asking if we needed anything. General RV was extremely nice to work with.

Bruce and Vivian Meserve

Eddy ,is someone who explains things really well and he known RV very well and he is very good Teacher ..Jeff is a very good person ..he is patient,passionate…thanks Jeff you for everything Jeff .Sophian helped us a lot with the paperwork, thank you for your patience..Thanks to the Tampa dealership..Eric and Lily (Centurion 39N )

Ease of making an appointment. My service advisor was great. Diagnostics for my repair was done on time and thorough.

Informative and professional. Easy to setup and go to appointment. Work done on time.

They were Courteous, professional, understanding. They were prompt with Call back and have assured us they will be there every step of the way, should we have any problems with our Unit. Thank you General RV

We were treated wonderfully by the entire staff. Robert and Jasua in the delivery team were incredible with all their help. I live in TN but I would go back to General RV in Palm Beach if and when I buy again. We literally had red carpet treatment.

They did a great job, listening to what we were looking for and helping us locate it.
We bought a used travel trailer, and they pointed out things that needed to be fixed and followed through on them.!

Service was excellent. But I think the price per hour was to high.

Although this 2025 Coachman Catalina EPIC283 has been in the service dept at General RV about half as long as I’ve owned it, I will have to say Alan in the service dept, is very dedicated to making sure his customers are totally happy. He is very conscientious and goes way above and beyond making sure things are done right. This camper (no fault of Gen RV) has been the absolute WORST purchase of all the five campers I have owned over the years. I will NEVER purchase another Forest River product as long as I live. They are ABSOLUTE JUNK!

They make you feel like a very important customer from start to finish especially with their unit walkthrough.

Everyone was very helpful and knowledgeable. Tom started us off when we got there showing us around and having the unit we came to look at all ready. Jake was able to answer any mechanical questions I had. Then we moved into Sistos office to finalize the finance paperwork. Aaron was also very helpful at the front desk keeping up moving in the right direction all day.

We would recommend our sales person Mario. He listened to our needs and budget. And never tried to over sell. Ask for him! Our demonstrator Brandon showed all features and how to use them also a great job.Toi closed our loan. Financing had already been arranged. She told us she could beat our loan terms. She got a better rate and lowered our payment. Great team!

Service representative and work quality

New RPod Travel Trailer purchase from Birch Run Michigan location was seamless, from initial order through to delivery. General RV provided great pricing for the unit which included excellent customer service, very accommodating with my specific requests and included a very thorough walk through experience prior to leaving their facility ensuring that all of my questions had been answered. I would highly recommend! Thanks!