- Phone: 248-349-0900
- Visit Website
Customer Testimonials
It was friendly and easy to manage from a long distance away from the RV.
Allen did a great job in scheduling our repairs and keeping us updated on progress.
Everyone was very friendly . Answered all the questions we had. And try to get the best financing possible.
Jean, my service advisor communications were good, however, my original service advisor had a family emergency and I was left out on the lurch and had to contact the service manager, Kyle, to figure out what was going on. They apologize and conveyed it was a little chaotic trying to handle his hand off of customers waiting for parts to arrive and scheduling subsequent service. I felt for the General RV team as my previous service advisor, as I found , passed away unexpectedly (sad/shocking). Bottom line, the parts were reasonably priced and the service was fine - I have never departed the service department without finding something discrepant. My wife and I are overly nit picky because it seems like there isn’t a quality assurance process post completion of work.
The video walk around was convenient
Straight forward negotiations and no high pressure tactics.
Very friendly and attentive, other than a couple of hiccups everything went great
The people were all great. Every one from finance to the guy who set up my hitch!
Overall very great experience. We had a good sales person and also a very helpful finance person.
Did everything we asked in a timely manor
Good people explaining in details what I need to know as a first timer trailer buyer
We had a great experience with General RV. This was our first camper purchase and will definitely come back when we want to purchase our next camper.
quick, got me back on the road
My service advisor, Crystal, was knowledgeable, considerate, and efficient. She followed up with me on my issues and seemed genuinely concerned about understanding issues that were intermittent.
Everything, great service & great communication between everyone involved!
The process was great! Craig was knowledgeable about the repairs and realistic timeline. I was thankful for the updates along the way. Phenomenal team!!!
You had the parts I needed, in stock.
I appreciate the communication and transparency with expected repairs. Gage and his team go the extra mile to ensure we get camping.
Salesman was great
Everyone was amazing. Great experience! Will let everyone know where we got our camper from.
I was happy with the repairs that were needed. Upon arriving I noticed one of my tail light covers was missing and mentioned it to the intake person. Apparently they didn't have the part to fix it. I was upset to see on the invoice that I was charged $65 to inspect a tail light cover that was obviously missing. Really, do you really think that charged was appropriate for looking at a broken tail light that they couldn't even fix. I hope it's not a common practice. Again thank you for the repairs they did.
Rodney Dawson
Service went very well. Easy to get my problem solved
We had no problem every one was very efficient and timely was there at 9 had some warenity issues and all is well thanks to all
My Rep Bonnie Benard she is a SAINT!! I’ve had issues with my RV before and I’m old school service after the sale which is almost non existent anymore!! That’s what brings back your customers SERVICE!!! I couldn’t be happier you set me up with Bonnie,I even had a question about the ford side of the RV and she pointed me in the right direction!! Going above and beyond!! At every camp ground I’m in I brag about General RV and the service that you get here!! Keep hiring people like Bonnie and you will have life long customers like me!! And the boys in the back that do the work give them a raise great work!!
The people!! From meeting Rick to finishing up with Jason and Kenny and everyone in between we felt like everything worked professionally like clockwork. Kaylynn managed every area with ease. I wish every business had employees like those at General RV. We loved how friendly, caring, professional and knowledgeable the staff are. We have bought a lot of cars and RVs in our 75 years and have never felt so comfortable with the entire process. Everyone went the extra mile to help and answer every question we had. I can’t say enough about our experience with General RV.
The service person was very nice, but the service department was terrible. They had our vehicle for two months and it seemed like it didn't even matter.
Friendly service and very knowledgeable
Everyone was very courteous and helpful.
Our sales person Clayton was great. Also our delivery coordinator Samatha was great and very helpful. Overall a good experience.
Christian was very helpful. I was able to write down notes on what to do with the water filter and hot water heater. Plus, he informed me that it is best to turn off the ac before I turn off the generator. I greatly appreciate those types of helpful hints.
My van has two recalls. The general manager was able to get the five hour recall done. I live three hours from the general RV shop so I am very grateful when work can be completed in a day.