Customer Testimonials

Friendly staff

Just got our third trailer from General RV in Wayland/Grand Rapids. They are super to work with. Landry was a great sales person, folks in Delivery was great, Matt in the inspection and walk through changed plans and leaned into answering questions and letting us do things we thought important. Rod in finance was great and Audrey parts was super. Only issue was that they got rid of half of the parts and supplies area and I could not out fit all my trailer, no dishes, couldn't get a new map for my new trailer. Over all experience was super. We spent 2 nights in the parking lot so we could trade out our stuff and service even traded out our couch and mattress for us. The service department is what keeps us coming back to buy from Generla RV in Wayland, we have heard problems with others but not Wayland service is top notch the attention they give the customer over the top.

It was a smooth process from beginning to end. We feel we got a very good deal. The orientation was very thorough. Hopefully, if we need service, it will be as good as the sales process.

Aaron Pease has been great in helping my wife and me purchase a new Blue Ox hitch and a Brand Motion camera system. He shows professionalism, knowledge, and patience in explaining how things work, and when things don't line up, he shows solutions to consider. I will go to Aaron whenever I have questions.

I was checking on generators at General RV and found no Honda brands. I encourage management to add Honda to its generator lineup. In my opinion, Honda is the best, and I would not buy any other.

Chad took the time to make sure I understood what to be done.

Janet did an extraordinary job showing me during a walk-through all of the advantages and nuances of my new motorhome punishment. She was very knowledgeable of all of the workings of the vehicle and imported that information to me in a professional manner. For me, Janet is the one that helps me in making a decision to purchase this home. All employees there were professional and helpful again Janet being the most helpful. I would like to thank Connor, Kenneth, Maddox, Billy Ray, and all of the other people there who have taken so much time to assist me in my purchase and providing me with the information I need thank you.

We had a warranty issue that they were able to resolve quickly. Got us in right away. Very professional.

Very friendly atmosphere salesman was not pushy answered our questions to the best of his ability was willing to accommodate us with information and work with us regarding how we felt about our trade-in value and they’re asking price of the new RV.

Helpful staff.

Extremely knowledgeable about products. Impeccable customer service and patience while we made our decision. Willing to work with us to make sure we were satisfied

Customer service is great. Maintenance personnel worked with us and was transparent on everything.

The efficiency of the entire operation.

Everyone was very friendly and helpful.

Friendly people and service! Highly recommend

Haven't been there yet

Personal touch

Professional and knowledgeable staff

Kristle was very helpful

Frequent updates from adviser

The people, every on was kind
We are also very happy with our new camper

Everyone was great. Troy helped us with all of our concerns. Matt was very helpful. Kyle also helped. Was given information that was not provided at pick up.

Everyone was super nice and my finance guy CJ worked so hard to make my dream come true. I was ready to give up on owning a trailer but he didn’t give up and made it happen. So very happy with my trailer.

The Red Carpet Treatment when we arrived and Rob Mitchell did a great job walking us through the learning process.

Friendly service

While your prices are higher for maintenance items to keep up my trailer, you always have what I need. It's worth it to me that I don't have to run around to different dealers, especially with fuel prices as high as they are. And, your parts people are always very helpful and know their parts. I know what I get are correct and will fit.

No pressure straight forward great costumer service

Fast and friendly Service

Friendly, knowledgeable, associates.

Great Walk/through with Rep. Bryan was awesome! Overall very Friendly staff throughout

Pretty much no pressure. Knowledgeable and helpful. I was tickled pink with my choice.