Customer Testimonials

The team at General RV made me feel welcome and heard. They quickly assessed my RVs issues and we quickly agreed on remediation. Great experience.

Jake my service person made my service visit easy . He was prompt with getting my unit back to me! Thank you.

Clean and professional. I’m waiting for an update on the repairs to my coach.

I came in upset because of an accident with a tree and my fifth wheel. Nick, from service, was very nice. The man doing RV intakes was very helpful when I couldn’t get my RV off hitch. Darryl from service came out and looked at my hitch and determined it was not working properly. I went to see Griffin from sales and he , with management, gave me a good deal for much smaller fifth wheel with new hitch and fireplace thrown in. Heather, coordinator, made it all come together. Then Griffin from sales and his partner, moved all my stuff from 1RV to another. They were both pleasant and happy to help. Good people throughout General RV of Clarkston. I will come back for sure.

Skilled technicians and mechanics. Excellent diagnostics and work completion.

Shay White Sales Associate at General RV was extremely helpful. She was pleasant and very honest. She took her time to answer my questions. She explained all aspects of purchase.

Everyone is positive and helpful

Service rep was knowledgeable, courteous and expedient best ever ever thanks

Everybody was extremely friendly and helpful.

Efficient

From Kathi who answered the phone and helped me to call & get my warranty extended, due to my appt scheduled after my warranty date. She is absolutely amazing.
Steve was very thorough about his answers to my complaints with my warranty. My experience so far has been great.

The parts and service team are always professional and helpful! Pleasure to work with!

The knowledgable staff.

I like that I have the same advisor each time. I go there, so you establish a good report and relationship with Gage, I also like the amenities that are offered the chips, coffee , pop and water every each time I go there, I seem to be there for at least 5 hours so it helps, and I also like the free Wi-Fi.

I also like that.The receptionist is very helpful accommodating and the entire staff. Since there's no facebook group for my thor twenty four point one I like that the service advisor will come out and show me how to do something.

Very friendly and through

Although it took an extended period of time (6 weeks), the repair appears to be very good. Thank you

Friendly helpful

Very quick and efficient

The speed in which everything was finalized and the cleanliness of our new RV .

staff was good

Great service from Tina in parts. She is always extremely helpful. David Wood

Easy to do business with. Suprised they neglected to fill my propane as they went through pre delivery. All told we are satisfied.

The personnel were the best part. So kind and generous. We couldn’t have asked for a better crew

Service with a smile and work is done well and on time.

Convenient, friendly, efficient, knowledgeable

Great communication and updates. Experience was great except for the damage done to my refrigerator door that was denied happening.

There an issue with the rv and on the way to my next trip , general rv is willing to look at it and either fix it or order the parts. Thanks for squeezing me in!!!

We have been working with Stoltzfus and now General RV since we purchased the camper in 2018. The people are always nice, accommodating and caring about our questions and needs.
I have the same service rep which makes the experience more like a relationship and community feel.

Great customer service from my service advisor. Technicians were very thorough in performing the maintenance on my camper, even taking care of a few things that I missed. Pricing was a little higher than the company that was bought out, but very transparent.

It was a great overall experience - from our first contact in the parking lot sale in Birch Run to the follow-up in Wixom with Alex M. through the delivery. Everyone was helpful and very friendly and more than willing "to go the extra mile" to answer some of my ridiculous questions (as I'm a first time RV buyer). The entire process was painless.
Nice job General RV team