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based on 8096 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet was very clean and all of the spots were removed. There was no residual odor and the carpets dried quickly.
prompt,willing to listen to reach our cleaning goals, experienced
Service person was pleasant and helpful. Rugs looked great and able to get up problem areas. I will be calling to set up parents carpet to be cleaned soon.
I loved how it left my carpet very clean and did not have to use soap. I liked how it was not soaked after they were clean. The person that helped us with the cleaning very knowledable and friendly. Very satisfied!
the gentleman was very friendly and did a good job...
I appreciated how professional and friendly Tyson was. He also took the time to explain why some areas of my carpet would not look as bright as other. I am very satisfied with the results and will definitely be contacting you in the future.
we liked that the carpets were dried quickly. and the professional and knowledge the technician had.
Very professional. Nice young man who came out. The carpets look great.
Clean and fast service.
The end result was as promised. time will tell (for me). I want to wait awhile to see if the soiled areas return (from residue). you advertised how it will not, so I need to wait. but believe me, if it stays clean, you will have the very best recommendation, to all my friends and more. thanks
great job. thank you!
Kyle was Wonderful and so knowledgeable. He explained all the products and what he was using. I will have him again to do my carpets before Christmas. Love the orange smell on my couch and bed. Thanks for sending him out he is Great!!!!
I think they do a superb job.
Very nice technician.
The technician was very knowledgable and stuck with it until he removed a 17-year old stain. Put there from a cherry popsicle when my grandson was a baby.
Rugs seem very clean but time will tell.
My carpets are old and need replaced but you have done a nice job and new can wait a bit longer.
It cleaned so well and lifted the nap of the carpet.
One more thing, it did not smell like wet dog when he got
done. Kyle was great.
They actually clean!!!
The tech was polite, did his job very well. Zerorez made my carpets look better then they have since we bought the house 2 years ago. The amount of time it took to dry was unbelievably low!
The service was great. The carpets look great!
Kyle was very friendly, explained everything and was very thorough. He showed me the pet stains and was able to get them all cleaned up. My house smells and looks great! I am very pleased and will tell all about this great company. I will never use Rugdoctor or Resolve again.
My appointment was scheduled for between 0800 and 1000. At 0800, right on the hour, I heard a knock on my door and it was the Zerorez technician! It was very refreshing to have a company stay true to their commitment and show up on time. The technician did a fantastic job explaining their service, setting expectations and staying focused on the task. Very courteous and respectful.
I was frustrated because the quote I was given was not accurate. I was told it would be $338 to clean the carpet in my house but was charged $410. I gave all the rooms to the person on the phone to receive a quote, so I'm thinking she misheard or didn't input them all giving me an inaccurate quote. So I was frustrated.
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Your service was great and the end product looks good, but can't make a final decision until we have walked on the carpet for a few days. Historically, that is when the deep stains reappear.
Confirmation of time to clean and professional results.
Not only do I love the results, I love the technicians! Tyson was so great at explaining the process that by the time he was done, I felt like I was IICRC certified. Infact he was almost as awesome as the technician we had when we lived in Spokane, I think his name was First name removed. Keep up the good work!
You were able to take out the coffee stain in a brand new carpet. Your recommendations for care between cleaning + stretching carpet that's 20 yrs old were helpful. All looks good!
On time for appointment, clear explanation of service being provided, human and animal safe, warm and friendly personality and the ease to work with, and finally cost.