Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 27, 2015 — Rated 10 out of 10 by C.T. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact it got the stains out. Industrial Kitchen Grease.
Report a concern   January 27, 2015 — Rated 10 out of 10 by Lorri Hope Zerorez Tri-Cities
What do you like about our products and services?

My carpet concerns were addressed. The carpets look clean after they dried...and stay looking clean.
Report a concern   January 26, 2015 — Rated 9 out of 10 by I.J. Zerorez Tri-Cities
What do you like about our products and services?

Service was outstanding. Product is good as there are no chemicals to remove the soiled surface
Report a concern   January 25, 2015 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, polite employees. I like that no chemicals are used while cleaning.
Report a concern   January 25, 2015 — Rated 10 out of 10 by Cherie Broadway Zerorez Tri-Cities
What do you like about our products and services?

The service was wonderful from the time of making the appointment to the guy that did the job! Our carpet and stairs look wonderful! Awesome customer service!
Report a concern   January 25, 2015 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

The quality of cleaning was good. What impressed me the most was the quality of the tech that came to clean my floors. He was professional and very knowledgeable and courteous.
Report a concern   January 24, 2015 — Rated 7 out of 10 by C.H. Zerorez Tri-Cities
What could we do to improve?

The cleaning of my carpets was great but I felt like the technician didn't take enough time extracting the water because it took over 12 hours to dry and the stairs took 24 hours. Once it dried, it all looked really good.
Report a concern   January 24, 2015 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Everything:)...job well done!
Report a concern   January 24, 2015 — Rated 0 out of 10 by R.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpets were still dirty in some areas (main walkways & some dirty spots that are still here). Carpet drying time too long. I think Heaven's Best did a better job at cleaning and removing excess water.
Report a concern   January 23, 2015 — Rated 10 out of 10 by Harold James Zerorez Tri-Cities
What do you like about our products and services?

They do their job in a rapid, professional way, offer options all with minimum wasted time doing a great job.
Report a concern   January 23, 2015 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Service prompt,friendly and effecient. I'm definitely calling Zerorez annually from now on.
Report a concern   January 23, 2015 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Service and quality. Edwin did an exceptional job!!!
Report a concern   January 23, 2015 — Rated 10 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

The technician was awesome! He went out of his way to answer any questions I had. And also offered tips for stains. This is the third time I've used zero Rex and I will use you next time. Thank you for the great service.
Report a concern   January 23, 2015 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

The representative is very polite and worked hard to make sure our carpet was clean.
Report a concern   January 22, 2015 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

MR.Marsh was friendly,helpful and new all about his products to explain how they work and did a great job thank you for your service. First name removed
Report a concern   January 22, 2015 — Rated 10 out of 10 by Tammie Willer Zerorez Tri-Cities
What do you like about our products and services?

Carpets dried faster than traditional cleaning! No foul odors from cleaning products! Dave was knowledgeable about products and services.
Report a concern   January 21, 2015 — Rated 10 out of 10 by Terri & Donald Stewart Zerorez Tri-Cities
What do you like about our products and services?

Fast service and quick drying time.
Report a concern   January 21, 2015 — Rated 10 out of 10 by Jennifer Hunsaker Zerorez Tri-Cities
What do you like about our products and services?

The technique that Zerorez used on my carpet brought it back to life!
Report a concern   January 19, 2015 — Rated 8 out of 10 by L.K. Zerorez Tri-Cities
What could we do to improve?

Nothing, Dave was pleasant and took care of our needs.
Report a concern   January 19, 2015 — Rated 10 out of 10 by Isaac & Christine Malson Zerorez Tri-Cities
What do you like about our products and services?

The Results! Hands down in is amazing and I feel good about the methods used.
Report a concern   January 19, 2015 — Rated 10 out of 10 by Deziree Stemble Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, quick and on time! The carpets looked brand new and our service technician was kind and very informative. :)
Report a concern   January 19, 2015 — Rated 10 out of 10 by N.K. Zerorez Tri-Cities
What do you like about our products and services?

The employees that do the work are friendly and knowledgable and the products really work!
Report a concern   January 18, 2015 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

customer service was exellent
Report a concern   January 16, 2015 — Rated 9 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Nice people, and they got most of my daughter fingernail polish out of the carpet in her room
Report a concern   January 15, 2015 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

The Tech was very kind and share his time and knowledge with me. Very professional.
Report a concern   January 15, 2015 — Rated 9 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

They service was great and the product cleaned up the carpets all most making them appear new
Report a concern   January 12, 2015 — Rated 10 out of 10 by Marcy Taylor Zerorez Tri-Cities
What do you like about our products and services?

The people have been very friendly. They have worked hard and done a wonderful job. My carpets are 9 years old and they look like new.
Report a concern   January 12, 2015 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

It was quick and the smell was pleasing
Report a concern   January 12, 2015 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

The customer service was very fast and the person was very helpful. Service man was efficient and I would have zerorez back again. The carpet dried really fast and no wet smells. Very pleased.
Report a concern   January 12, 2015 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

This was my second time to use ZeroRez. Staff are professional, considerate, and fast. Carpets look great!

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