Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9161 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 24, 2026 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

Our technician Cory was awesome! Took his time and worked non stop for 7+ hours

Report a concern   August 24, 2026 — Rated 8 out of 10 by E.R. Zerorez Tri-Cities
What could we do to improve?

I felt maybe he could have spot cleaned a little better. I have used your company before so I know your services are good. Yes, my carpets are old but i was a little disappointed on some parts, but who knows maybe it was the carpet.

Report a concern   August 21, 2026 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

My technician was very knowledgeable and thoroughly explained everything he was doing. He did an excellent job my carpets look beautiful!

Report a concern   August 21, 2026 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

I thought the tech that cleaned the floors was awesome. He worked hard and was very Knowledgeable about his service

Report a concern   August 20, 2026 — Rated 10 out of 10 by Heston Green Zerorez Tri-Cities
What do you like about our products and services?

Quick scheduling, professional & easy process.

Report a concern   August 19, 2026 — Rated 10 out of 10 by E.C. Zerorez Tri-Cities
What do you like about our products and services?

Corey did a great job getting out a few stains.

Report a concern   August 19, 2026 — Rated 10 out of 10 by Leslie Wier Zerorez Tri-Cities
What do you like about our products and services?

Will is knowledgeable and professional. We appreciate his helpfulness.

Report a concern   August 18, 2026 — Rated 10 out of 10 by Joshua Pine Zerorez Tri-Cities
What do you like about our products and services?

Fantastic service, quick and good availability!

Report a concern   August 16, 2026 — Rated 10 out of 10 by Aaron Becker Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked new again. The smell is gone. The employee was super knowledgeable and was very helpful about previous pets. He was able to remove both stains and odors. Even better, he was just a friendly person. Thank you!

Report a concern   August 15, 2026 — Rated 10 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

Cory worked very hard to get the job done

Report a concern   August 15, 2026 — Rated 10 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

Great deals, thorough job, good customer service.

Report a concern   August 15, 2026 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

Excellent employees that explain everything to you.

Report a concern   August 14, 2026 — Rated 10 out of 10 by V.J. Zerorez Tri-Cities
What do you like about our products and services?

Professional skills and attitude

Report a concern   August 13, 2026 — Rated 10 out of 10 by Tamara Davis Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service. Product backs up technicians Claims. Very knowledgeable and professional technician. Takes pride in their company. Would highly recommend and will definitely use again.!
Tamara

Report a concern   August 12, 2026 — Rated 10 out of 10 by Sam Wiltse Zerorez Tri-Cities
What do you like about our products and services?

Our Tech was very friendly very thorough and on time The end result was excellent as usual 10 of 10

Report a concern   August 12, 2026 — Rated 9 out of 10 by Eleanor Specht Zerorez Tri-Cities
What do you like about our products and services?

Resolved my carpet issues.

Report a concern   August 12, 2026 — Rated 9 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

They kept me informed throughout the process while I was across the country.

Report a concern   August 11, 2026 — Rated 10 out of 10 by Pete Maltos Zerorez Tri-Cities
What do you like about our products and services?

Technician was very friendly, checked out the bedrooms before cleaning and keep us in the loop during the process. Cleaning was done in a timely manner manner and it dried in 4 or 5 hours

Report a concern   August 11, 2026 — Rated 10 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

Great job, friendly service and FAST dry time

Report a concern   August 9, 2026 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

The person who did the work arrived on time. He was courteous and polite. He explained all of what he did and did a thorough job. Total cost was very reasonable. Though are carpet is 12 years old, it now looks almost new.

Report a concern   August 9, 2026 — Rated 10 out of 10 by David Waldenmyer Zerorez Tri-Cities
What do you like about our products and services?

Very professional Cory was on time and explained the process. I am pleased with the work he did. Thank you.

Report a concern   August 6, 2026 — Rated 10 out of 10 by Kathryn Doran Zerorez Tri-Cities
What do you like about our products and services?

Cody, my technician from Tri-Cities, WA. He was very professional and his work on my carpets are wonderful!

Report a concern   August 5, 2026 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Other than a timely arrival service was awesome! Roberto updated me with new time and continued to update me
Will the technician was professional and friendly!!

Report a concern   August 4, 2026 — Rated 10 out of 10 by Susan May Zerorez Tri-Cities
What do you like about our products and services?

The people that have come to clean our rugs are professional, friendly, and do a good job. They try hard to communicate all the options before cleaning, so you know what to expect. Prices seem fair. This is a fair and honest company.

Report a concern   August 4, 2026 — Rated 0 out of 10 by A.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had a bedroom carpet cleaned, focusing on a small traffic area. Many stains remained after the cleaning. In addition, the technician was not attentive to details coming and going through the house, also, left many scuff marks around the white baseboards of the bedroom. Very disappointed overall in the experience.

Report a concern   August 3, 2026 — Rated 9 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

I like the low chemicals and fragrance of the products. I have found the technicians to be helpful and great at explaining the service benefits. The technician this time was right on time and very efficient.

Report a concern   July 31, 2026 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

fast scheduling

Report a concern   July 31, 2026 — Rated 10 out of 10 by Lainy Chapman Zerorez Tri-Cities
What do you like about our products and services?

In and out quick. thorough and professional.

Report a concern   July 31, 2026 — Rated 10 out of 10 by Laurie Legard Zerorez Tri-Cities
What do you like about our products and services?

Communication and right on time

Report a concern   July 30, 2026 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

The guy who did our carpet did a great job. Professional, explained what was going to be done and process. Did an excellent job cleaning the walk path ways!
Thank you!


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