- Phone: 509-582-9000
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8096 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, friendly employees and always on time. My carpet looks great and smells great. Will always use this company.
Prompt response and excellent work. Brandon did a great job.
Unfortunately there were stains left in the carpet.
Got nasty stains out! Thanks
Excellent service by the crew that showed up. They were knowledgable, friendly and gladly answered questions. They worked hard and quick. Special deals made it affordable. A very satisfactory job cleaning - we were very pleased. Professionally done all the way.
Floors look great after they are done. Quick drying. Easy appointments.
Very clean, stays cleN longsr.
Most of the carpet looks really good. But there were some small coffee stains in two different places in the house that didn't come out. And another stain that might have been a small grease spot. The grease spot just spread out, but didn't come out. The coffee stains were still there. After he left and the carpet dried, I saw them and used Spot Shot and got all those stains out. But I had expected that when I had my carpet cleaned, coffee stains should have come out - not that I would have to do it myself after getting my carpets cleaned.
We have used Zerorez for several years now and the technicians are always prompt and efficient and the carpets look GREAT when they are done.
Prompt, courteous, also the speedy work ethic of your team. Carpets look very nice.
Nick Petrilli
The rug dries fast and everyone is very polite
Quality service is great, and carpets always come out very clean.
Guys did and exceptional job. I have had Zero Rez clean our carpets several times in the past but they never used the powered scrubber brush that Nick used. Really did a good job. Just wish that it had been used in the past.
The customer service was great. He took his time and answered all my questions also feel very comfortable around him.
Easy Peasy
Very professional and kind. The services was really good, and I am glad that I came to you guys!
Very clean, thorough, and professional. Would definitely call again.
We enjoyed getting to know Nick who was our was our service tech and he did a very good job and was very friendly and efficient.
I’m just not convinced that your cleaning process/products are that effective. I’ve had you clean several times, and I’m simply not super impressed. The technician did a fine job, however. Our carpet is less than 2 years old and particularly in the high traffic areas, there is still a significant difference between those areas and what is hidden under a rug… I would expect more from a carpet shampooing.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Best carpet cleaners ever!
The entire experience was very positive. The person that assisted me with scheduling the appointment was extremely knowledgeable and helpful. When the Technician arrived at our home, he was friendl, professional, and very helpful.
I would absolutely use the service again.
The technician was very personable and showed us what nice little gifts our pets have given us with his black light! It cost more to address that issue, but it was worth it.
My carpet looks 💯 % better, than anytime I've cleaned it.
Thank you, Sandra Sackett
I had used Zerorez previously at another house.
The product you guys use is perfect and makes the carpet look and feel awesome !
The two guys were very nice, very thourough and very careful. The job was done extremely well and we are quite satisfied with the entire experiance. Will do it again.
I have used zerorez 3 times and have been satisfied e every tume
Carpet shampoo
They do a good job and they are very professional. They answer any questions or concerns I might have.
Friendly and honest cleaners. Efficient cleaning and great job done!
Tech was nice, quick and efficient.