Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8096 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 19, 2024 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Tech was nice, quick and efficient.

Report a concern   May 19, 2024 — Rated 10 out of 10 by Kimberly Garvin Zerorez Tri-Cities
What do you like about our products and services?

Great service, friendly employees and always on time. My carpet looks great and smells great. Will always use this company.

Report a concern   May 17, 2024 — Rated 10 out of 10 by Matthew . Zerorez Tri-Cities
What do you like about our products and services?

Prompt response and excellent work. Brandon did a great job.

Report a concern   May 17, 2024 — Rated 3 out of 10 by T.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Unfortunately there were stains left in the carpet.

Report a concern   May 16, 2024 — Rated 9 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Got nasty stains out! Thanks

Report a concern   May 15, 2024 — Rated 10 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service by the crew that showed up. They were knowledgable, friendly and gladly answered questions. They worked hard and quick. Special deals made it affordable. A very satisfactory job cleaning - we were very pleased. Professionally done all the way.

Report a concern   May 14, 2024 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Floors look great after they are done. Quick drying. Easy appointments.

Report a concern   May 13, 2024 — Rated 10 out of 10 by E.O. Zerorez Tri-Cities
What do you like about our products and services?

Very clean, stays cleN longsr.

Report a concern   May 10, 2024 — Rated 5 out of 10 by K.Y. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Most of the carpet looks really good. But there were some small coffee stains in two different places in the house that didn't come out. And another stain that might have been a small grease spot. The grease spot just spread out, but didn't come out. The coffee stains were still there. After he left and the carpet dried, I saw them and used Spot Shot and got all those stains out. But I had expected that when I had my carpet cleaned, coffee stains should have come out - not that I would have to do it myself after getting my carpets cleaned.

Report a concern   May 9, 2024 — Rated 10 out of 10 by Stan Fronczak Zerorez Tri-Cities
What do you like about our products and services?

We have used Zerorez for several years now and the technicians are always prompt and efficient and the carpets look GREAT when they are done.

Report a concern   May 9, 2024 — Rated 10 out of 10 by Nicholas Petrilli Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous, also the speedy work ethic of your team. Carpets look very nice.

Nick Petrilli

Report a concern   May 9, 2024 — Rated 10 out of 10 by J.Y. Zerorez Tri-Cities
What do you like about our products and services?

The rug dries fast and everyone is very polite

Report a concern   May 8, 2024 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Quality service is great, and carpets always come out very clean.

Report a concern   May 8, 2024 — Rated 10 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

Guys did and exceptional job. I have had Zero Rez clean our carpets several times in the past but they never used the powered scrubber brush that Nick used. Really did a good job. Just wish that it had been used in the past.

Report a concern   May 6, 2024 — Rated 10 out of 10 by Taina Magallon Zerorez Tri-Cities
What do you like about our products and services?

The customer service was great. He took his time and answered all my questions also feel very comfortable around him.

Report a concern   May 4, 2024 — Rated 10 out of 10 by Evan Meacham Zerorez Tri-Cities
What do you like about our products and services?

Easy Peasy

Report a concern   May 3, 2024 — Rated 10 out of 10 by Justine Osborn Zerorez Tri-Cities
What do you like about our products and services?

Very professional and kind. The services was really good, and I am glad that I came to you guys!

Report a concern   May 3, 2024 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Very clean, thorough, and professional. Would definitely call again.

Report a concern   May 2, 2024 — Rated 9 out of 10 by D.P. Zerorez Tri-Cities
What do you like about our products and services?

We enjoyed getting to know Nick who was our was our service tech and he did a very good job and was very friendly and efficient.

Report a concern   May 1, 2024 — Rated 6 out of 10 by J.Z. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I’m just not convinced that your cleaning process/products are that effective. I’ve had you clean several times, and I’m simply not super impressed. The technician did a fine job, however. Our carpet is less than 2 years old and particularly in the high traffic areas, there is still a significant difference between those areas and what is hidden under a rug… I would expect more from a carpet shampooing.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   April 29, 2024 — Rated 10 out of 10 by A.G. Zerorez Tri-Cities
What do you like about our products and services?

Best carpet cleaners ever!

Report a concern   April 29, 2024 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

The entire experience was very positive. The person that assisted me with scheduling the appointment was extremely knowledgeable and helpful. When the Technician arrived at our home, he was friendl, professional, and very helpful.

I would absolutely use the service again.

Report a concern   April 29, 2024 — Rated 10 out of 10 by Sandra Sackett Zerorez Tri-Cities
What do you like about our products and services?

The technician was very personable and showed us what nice little gifts our pets have given us with his black light! It cost more to address that issue, but it was worth it.

My carpet looks 💯 % better, than anytime I've cleaned it.

Thank you, Sandra Sackett

Report a concern   April 29, 2024 — Rated 10 out of 10 by Jill Johnston Zerorez Tri-Cities
What do you like about our products and services?

I had used Zerorez previously at another house.

Report a concern   April 27, 2024 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

The product you guys use is perfect and makes the carpet look and feel awesome !

Report a concern   April 25, 2024 — Rated 10 out of 10 by Scott and LouAnn Stiltner Zerorez Tri-Cities
What do you like about our products and services?

The two guys were very nice, very thourough and very careful. The job was done extremely well and we are quite satisfied with the entire experiance. Will do it again.

Report a concern   April 21, 2024 — Rated 10 out of 10 by Dave Matuszewski Zerorez Tri-Cities
What do you like about our products and services?

I have used zerorez 3 times and have been satisfied e every tume

Report a concern   April 21, 2024 — Rated 10 out of 10 by R.N. Zerorez Tri-Cities
What do you like about our products and services?

Carpet shampoo

Report a concern   April 20, 2024 — Rated 10 out of 10 by Jackie Powell Zerorez Tri-Cities
What do you like about our products and services?

They do a good job and they are very professional. They answer any questions or concerns I might have.

Report a concern   April 20, 2024 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and honest cleaners. Efficient cleaning and great job done!


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