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based on 9218 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Polite, courteous employees
Great service
Always very happy with the results, dries fairly fast, techs are always nice. We recently had a bad red wine stain; I worked on it myself immediately but needed to bring in a professional. Zerorez was able to get MOST of it out, although understandably, could not guarantee results; it was pretty bad stain, if I say so myself. The tech worked on it for quite some time and got it as good as he could get it. I truly appreciated his effort.
The young man was very polite, and did a great job for us
Friendly, knowledgeable technician was easy to converse with and answered all my questions. Appreciate the chemical free carpet and tile cleaning.
! was very pleased with the technician and everything about your products and services.
Very pleased with the the work they do and thier professionalism. This is the second time we have gotten thier service I would definitely reccomended them again.
Technicians are always thorough and explain all options to best serve the customer.
Easy to schedule. Professional job.
They did a fantastic job!
Carpet looks great!
Already filked a durvey.
I use zerorez because they are very easy to work with. They provide knowledgeable and professional services and the results of their cleaning are exceptional.
Cory did a great job. Thank you
the services.
The carpets were very clean.
The staff was professional and communication was great
I like that you don't use a lot of chemicals or leave residue behind. You treated the carpets for cat urine and the house doesn't smell anymore.
Generally your guys do a nice job for an older carpet. There are only two of us, and no indoor pets, with weekly vacuuming. This time however, the walkway between the living and formal dining looks like it was either missed or only a one and done approach.
I have pitures if you like from the first vacuum after cleaning…
Thank you for your feedback. I will be following up with you with a call.
The service people friendly also getting the job done in timely manner
Your technicians were very polite and nice to work with. However, when I signed up for the service to be done, I was not told that if there were any spots that were a little more problematic such as a T stain that I would be charged extra to put a little bit of solution on them to try to get them out. My understanding is when you pay to have your carpets cleaned. They are looking for stains and getting them out just not running genetically over the carpeting. I tried to point out three or four that had been a concern to me and they were not able to remove. I did not follow the technicians around while they were working I assumed on white carpeting. They would clearly be able to see any places where there might be an issue that needed a little extra attention. After the carpet dried, I found several places that should have been addressed while they were cleaning the carpet and it should’ve been in my opinion part of the service to work on getting any stains out not just a general going over of the carpeting because that was not my expectation so I am not pleased with the fact that they were not more thorough in while they were looking at the carpet and recognizing an area that needed attention.
We appreciate your feedback and will be following up with you.
You have cleaned our carpet multiple times in the past at this same residence. This time all the edges of the carpet where it meets the tile are dirtier than when you started. We are wondering if many dirty waster
Was left to pool there and causing the staining? I have pictures to send if interested.
I appreciate your feedback and will be following up with you.
He did a great job and our house smells clean, and id was dry in 3 hours like he said it would. The last company we went with our house smelled like dirt and it was wet for days. The carpet looks like new and Cory was great.
Carpets looked fantastic, smell is gone and super friendly service. Would definitely recommend.
Always do a great job. Explain everything they recomend and why.
Professionalism and excellent service provided by both vent/duct cleaning technicians Will and Kelvin, and by carpet cleaning technician Cory. Great results and exeptional customer service!
The tech was thorough, timely, and friendly.
I like that you get my carpets clean without harsh chemicals. Thank you.
The person, who washed our carpets did a fantastic job! he really cared about his work andwhat he was doing. I give him a 10/10!!
10 outta 10... Cory did amazing job. Very appreciate his hard work. We will b calling back.👍
The service techs always perform a great job. Always courteous and timely.
Thought that the high traffic areas would have resulted in a better result in bedroom. Tech was productive and pleasant.