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based on 8891 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and professional. David Marsh did an amazing job.
Shorter potential arrival window
I was disappointed that the stains in the carpet didn't come out better. I know it is worn but I was expecting better results. The carpet was cleaned at 3:00 pm and still damp the following morning at 7:00. This is much longer than 4-8 hours drying time the technician said it would take.
Easy to set up the appointment and they were able to get me in the next day. Floor looked amazing we couldn't be happier thank you
fantastic job...we got on the schedule right away and you arrived right on time....cant ask for any better service. Employee David Marsh was very professional and got the job done speedy quick...the carpets look super. will def reccomend to friends and family. thanks again...my money was well spent on your professional service.
I had zerorez in Molalla oregon, the young man was very conscientious of the job he was doing and when asked to redo a spot was more than willing. The young man you sent out to my house, I showed two bad spots to, and did not get either of them out the first time and was not really happy I asked him to redo them. It took him more time getting the equipment out of the van, than it took to clean my bedroom carpet, so I have to wonder "is it clean", and the one soiled spot I pointed out to him, he didn't get cleaned the first time,he reluctantly redid it. I wear glasses and did not have them on and could see the spot was still there. I had the same problem in the livingroom, by the sliding door, a dirt path, it has dried and still is dirty. I guess I got what I payed for. The young man that did my carpet in Molalla, cared about his job and did an excellent job.
You were willing to send out a second person out to fix the errors of the first tech. Now my carpets look great!
I love the fact that my home isn't getting doused with chemicals.
No residue & great looking after cleaning.
Thank you so much for standing behind your product
The employee left without notifying us when they were finished. Please just let us know when the job is done so we know it's complete and make sure we have no questions.
We are completely satisfied with our experience with Zerorez. This was our first time. The technicians are informative and professional. The office staff is helpful to a fault. They miss nothing and we could not be more pleased. We have used almost every cleaning service in the Tri-Cities area and Zerorez is hands down the best we have ever used.
I liked how fast that Gavin did the job and I will tell my friend, how pleased I am even the heavy traffic areas ,look good.
The use of natural products. The experience of the team. The two gentleman who came to our home were professional, courteous and knowledgeable.
good service
I like the price of the service and how wonderful my carpets feel afterward!
The scent of the products made our house smell so fresh and clean. We hadn't been able to achieve that with the at home products we had been using.
I loved how fast and professional the technicians were. They also were very knowledgable about services and products they have.
The technician was very polite and didn't seem to b in a hurry but the carpet was much wetter than it has been with other companies, So not sure I will use it again.
The carpet was soft and looked and felt renewed! I was very pleased with Gavin, my knowledgeable technician!
My only disappointment was that I had such a small area and the cost seemed a little high! for just a small living and dining area. I know most companies have 'minimum charges' - just doesn't seem fair!
I think you need to use the upolstry tool on the edges of the rv carpet as it appears the regular one doesnt make contact with the edge causing the edges to not be cleaned. There is a visual diffence in the appearance of the carpet
The technicians are very pleasant and like that everything is green.
Because there was a couple of small spots left after our clean. Your company sent out Gavin to redo the area. He was courteous, and did a wonderful job. We will use your service again!
Very friendly, cleaned our old carpet very well
Very prompt, very thorough and a great price.
No chemicals, soap residue
The young man that did the job was great very professional. The smell is actually worse than before.
The stains that were to get taken care of came back in the same spots. A warranty visit would be appreciated.
Technician very professional. Receptionist anxious to please.
the cleaning left swipe marks on the carpet that do not disappear when vacuumed. Why is that? Also, I had to request more cleaning on the darker areas of our light carpet. The tech felt it was from wear rather than soil. I asked him to go over those places again and it helped a lot so it was soil. I believe one more time would have been perfect, but it does look pretty good. Also, I feel that $4 for each step is too high, even though I paid it. Perhaps a discount for more than 5 or more than 8 or more than 10. Something to give the customer a break to encourage everything be cleaned. My carpet and steps were not really badly soiled or stained. Some of my neighbors were waiting to see how mine turned out. I am recommending your service with reservation on costs and completeness. Your tech, by the way, was a very kind & cooperative young man. Name removed Phone number removed. I seldom check my e-mail so I left my number in case you have ?s sorry for the delay in answering your request.