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based on 8936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks fresh and clean. Its not stiff,it feels nice on my bare feet.The young man who did the job was very friendly and knew what he was doing. He got the job done in a timely manner. I appreciate that. I also appreciate the office letting me know approximately
what time he would be at my home. I will use Zerorez again.
Thank-you
Kathy Brenberger
To early to tell.
Took his time to do a really good job!
customer service and knowledge of the technician.
Great job, all of the spots were removed and the carpets look and feel amazing!
After the cleaning we checked the carpet with our black light and were still able to see cat urine. We were hoping it would clean better. When we use our own pet cleaner and spot clean we are unable to see the spots afterwards. We were thinking your cleaning would be better than our spot cleaning so we were disappointed. The technician was very nice though and he did do the stairs for free. And overall the carpets do smell better.
Profesional attitude and get the job done properly. Very polite even to each other. My carpets looked and smelled ckean
They were on time and friendly, did a great job with some difficult spots and overall we were very pleased with their service.
Very friendly and informative service people...
Does a very good job cleaning carpets and dries fast. Service Rep - David is awesome.
On time, and a hard worker
Your carpet service worker was very professional.He was respectful to my husband.carpet turn out like new.we are pleased with your services,and will be calling you soon:)
I realize that our carpet is not new - so hard to make it look that way. However, the two noticeable complaints are that not all the spots were treated - and showed up - and these were not 'pet' stains. I took my 'Resove' stain remover - treated the spots- and they were ok. The other complaint I had was that your machine did not go 'under' the kitchen cupboards causing stains, etc not removed.
Did a good job and took there time.
Knowledgeable, informative, friendly ...
Everything
Your people are very responsible cleaners. They are very trustworthy and we enjoy them very much. The products that your company uses are eco-friendly which is extremly concientious and we love that about your company! We won't use anyone else and recommend ZeroRez to everyone!!! The Bateman's
Looked great when done and there was no smell of chemicals.
Staff and quality job!
I liked that my carpet wasn't super wet when they were done.
A serviceperson who is friendly, competent and knows about the products and equipment he is using.
Friendly technician who was done with my carpets in a reasonable amount of time. He also explained any issues with spots and about the 30 day guarantee. AWESOME
Quality of work, personable technicians and ability to teach and help me make the best decisions for my carpets longevity
Quick, and on time
The staff is very efficient. They come on time and answer any questions, and are very helpful. This is including all staff.
It was not a long process, he was in there and out in a fair amt of time. He was friendly and answered all my questions upfront.
Very nice job. I was pleased with the results.
I had a last minute emergency and I was able to have my service rescheduled to the next day. The tech was able to arrive early and did a great job and was friendly and professional.
Did not get the very noticeable spots out of the carpet until we had to call them back. Why not just get it out the first time??????
You made a beleiver out of me! The guys were professional even awesome and it's true my carpet looks so much better!