Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 7, 2015 — Rated 10 out of 10 by R.J.M. Zerorez Tri-Cities
What do you like about our products and services?

Did not notice any lingering odor & the drying time was minimal. Also Eco friendly.

Report a concern   April 6, 2015 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

No harsh chemicals used and good customer service.

Report a concern   April 6, 2015 — Rated 10 out of 10 by Daren Christensen Zerorez Tri-Cities
What do you like about our products and services?

Cleans good and dries fast

Report a concern   April 6, 2015 — Rated 7 out of 10 by J.A. Zerorez Tri-Cities
What could we do to improve?

Offer less expensive pet treatments.

Report a concern   April 6, 2015 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

How quickly it dried and how timely the attendant was.

Report a concern   April 5, 2015 — Rated 10 out of 10 by A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Best carpet cleaning I have ever seen.

Report a concern   April 5, 2015 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

Gavin was were nice, and informative. He answered any questions we had and didn't mind our three kids watching him during the entire process. Our carpet look wonderful!

Report a concern   April 5, 2015 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Smells clean, the tech Edwin was so nice and friendly and very throughoug ! He exsplain es the process and all very well.

Report a concern   April 5, 2015 — Rated 9 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Quiet process, quick drying, good soft carpet pile results. Got lots of cat hair!!!

Report a concern   April 5, 2015 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

Very feiendly, did a great job. Prompt, scheduled for 10:00 am and was at my door at 10:00am. Carpet looks great and affordable.

Report a concern   April 5, 2015 — Rated 10 out of 10 by P.B. Zerorez Tri-Cities
What do you like about our products and services?

Great technician. Robert called before arriving to give me an ETA and then arrived on time, was neat, polite, and thorough. The carpets look great.

Report a concern   April 5, 2015 — Rated 9 out of 10 by P.W. Zerorez Tri-Cities
What do you like about our products and services?

Dried faster. Rep was professional

Report a concern   April 5, 2015 — Rated 1 out of 10 by D.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Technician was courteous & hard working - Issues: Had equip. problems, there white streaks left in the grout areas in several places (I brushed away later), grout sealer applied over wet/saturated grout (can't believe that's proper - Doesn't even repel water), had to blot-up puddles of grout sealer in several places, tile surface was left with blotches/residue (several days later I had to steam mop all of the flooring to get rid of), pricey for the service received - didn't get my moneys worth... Not interested in rework - Some level of refund would be appropriate...

Report a concern   April 4, 2015 — Rated 9 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Carpet and couch look great after cleaning.

Report a concern   April 4, 2015 — Rated 10 out of 10 by Sue Stroud Zerorez Tri-Cities
What do you like about our products and services?

I liked how the tech explained the procedure and how quickly he got to work. He explained the process and answered all my questions with confidence.

Report a concern   April 3, 2015 — Rated 10 out of 10 by W.D. Zerorez Tri-Cities
What do you like about our products and services?

No harmful chemicals, professional employees, fast service

Report a concern   April 3, 2015 — Rated 10 out of 10 by D.A. Zerorez Tri-Cities
What do you like about our products and services?

It works.

Report a concern   April 2, 2015 — Rated 8 out of 10 by E.C. Zerorez Tri-Cities
What could we do to improve?

I'm not sure how you can improve. We tried the Zerorez solution that we purchased for our rug shampooer and did not feel it pulled the dirt out of the carpet any better. We will try your product again and hope to see results.

Also, spot cleaning with Zerorez left a circle around the spot cleaned. Why???

Report a concern   April 2, 2015 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Te guy that comes and does the service is wonderful. The best thing is he listens to concerns about the carpet and areas that concern me. he really listens and then He works hard to get the carpet clean. His advice about the final treatment to keep the carpets clean was great, the carpet feels great, no sticky feeling like scotch guard used to feel.

Report a concern   April 2, 2015 — Rated 1 out of 10 by R.J.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

While our carpet was fluffed up and free of visible stains. We vacuumed the next day and were very disappointed to find our vacuum was just as full of dirt and dog hair as before Zerorez cleaned it. We paid extra to have any doggy odors removed or covered up, yet our dog went right to an old spot to wet when she had not wet in the house for several weeks before, and that is why we decided to have the carpet cleaned.

Report a concern   April 1, 2015 — Rated 10 out of 10 by Mike & Roberta Smith Zerorez Tri-Cities
What do you like about our products and services?

My carpets are cleaner than they have ever been after any other carpet cleaner service finished cleaning them. Even though I can't see stain on living room carpet the technician said he didn't get it all out so didn't charge us for that stain removal. Your service is amazing!

Report a concern   April 1, 2015 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Thorough cleaning plus, an informative and polite professional has caused us to appreciate the company.

Report a concern   April 1, 2015 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

Gavin did an amazing job. He didn't rush and took his time to do it right. I would be very happy to have him come and do more work in my home.

Report a concern   April 1, 2015 — Rated 10 out of 10 by Jessica & Nick Suitonu Zerorez Tri-Cities
What do you like about our products and services?

Fast friendly effective

Report a concern   April 1, 2015 — Rated 9 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

I like that I was able to find out exactly what they were putting on my carpet.
Carpet smells much better!

Report a concern   April 1, 2015 — Rated 10 out of 10 by P.B. Zerorez Tri-Cities
What do you like about our products and services?

He did a very good job, and very polite.

Report a concern   April 1, 2015 — Rated 0 out of 10 by R.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

1. Was misrepresented at home show to acquire service appointment. 2. Arrived Late after confirming arrival time. 3. Not moving furniture as indicated at the home show. 4. Left end table on leather couch and Recliner across the room from where it was originally. 5. Carpet was left almost as dirty when he finished as it was when he began. I Had hernia surgery just before the Home Show and was not supposed to do any lifting which I had to do to correct the way things were left...

Report a concern   April 1, 2015 — Rated 9 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

The pre-roller brush was amazing. It was able to get the pet hair up out of my carpet even though I vacuumed really well.

Report a concern   April 1, 2015 — Rated 6 out of 10 by E.O. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

the technician left dirty footprints all over my tile.

Report a concern   April 1, 2015 — Rated 10 out of 10 by Karen Johnson Zerorez Tri-Cities
What do you like about our products and services?

I like how the carpets dry so quickly and smell so good. Good quality of work done too. However, this time they would NOT let me use my $25.00 coupon off for the 3 rooms plus hall being done.


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