- Phone: 509-582-9000
- Visit Website
based on 8870 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My only recommendation would be to be more careful with hoses as they can bring trash in or as tech walks in & out. I had my house deep cleaned prior to having the carpets done & I had to mop after the carpet cleaning.
I like many things about Zerorez. I like that they do not use chemicals and my carpets get amazingly clean. I also like that they are prompt and that I can get an appointment fairly soon after I call. I also like that most of the technicians I've used have gone the extra mile to make me happy! In fact this week Nathan deserves a 5-star for doing just that. I like that he suggested and used an odor treatment on my pet bed. I highly recommend the services of Zerorez.
I had my carpet and dryer vent cleaned in November. I liked that I got a texted saying that the Zerorez technician was on the way. He arrived on time. He introduced himself. His name was Nick. I showed him the areas that are to be cleaned and where the dryer was. He got right to work. When it came time for cleaning out the dryer vent, I had some questions. Nick took the time to answer them. He explained what he was going to do. I will request Nick for future cleanings.
We just had our carpets cleaned yesterday and as always a superior job. Look forward to the next time with confidence. I appreciate your specials as a senior, it helps..
The chemical(?) or cleaning solution used seem very good. Only thing I may suggest is to check the worker's shoes. He left many footprints on our tiles.
They do a nice job, and my carpet looks great afterwards.
Excellent customer service. Technician was very thorough and very professional.
On time...did a good job and didnt cost a lot....
Technician was very kind and knowledgeable. Also liked that the products are non-toxic,
Great care in cleaning up and taking care doing the work.
Hacen un buen trabajo
Very polite and impressed with cleaning will call again next year!!
Have your tech wear booties in the customers home and not walk outside and back in the home with out clean shoes.
The service is prompt, polite, and easy to schedule. The technician explained things well and the the carpet looks great.
This is the third time I have used your service and I am always very pleased with how my carpeting looks after it is cleaned and the technician was so nice to work with , he did an excellent job and I always recommend when friends ask.
Very professional and do a good job.
After hearing numerous commercials on the radio from Zerorez, I decided to get my air ducts cleaned, as well as, my dryer vent.
Our technician, Jordan, was exceptionally knowledgeable, professional, pleasant. He kept us informed of the process and answered our many questions.
Will use this service again.
Quick service and a great job at reasonable cost.
The three room specials
On time , fast, good job
Super friendly and upfront tech. He was very honest about the possibility of not being able to remove some of the stains in my dining chairs. Everything came out except a couple small spots that are barely noticeable. Everything looks and smells clean without the overly soapy smell! The rep also told me about other services for my flooring that I didn’t think could be done and I will be getting my laminate floors done with Zerorez!!
Josh was very friendly and did a great job!
Crew was on time. Did great work and got me ready to move into my new to me house. JOSH AND Jordan were very thorough and explained what they were doing and let me know about other services they provide. Great job, professional, friendly. I highly recommend Zerorez.
Lack of effort by tech. Perception was he didn't want to be at the house. Have had worse carpets come with better results.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Very friendly and professional
My technician did a phenomenal job on this old pet stained carpet- looks new again!
Great service very nice tec Carpets llok good thank you
The representative was knowledgeable, courteous and professional
Did a great job
Scheduling is easy, the technicians (we had Josh) are professional, nice, knowledgeable and spend time answering questions. The carpets and upholstery are thoroughly cleaned and look amazing when they’re done.
The scheduler was friendly and got me in the next day for service. Tech was prompt, explained options simply, was respectful/friendly, and did a great job. My carpets look and smell great. Thank you!