Customer Testimonials
I FELL LIKE IT IS THE BEST SERVICE IN THE SOMERSET AREA
Took my Jeep Wrangler Rubicon 4xe in for wobbly steering and a software update for the batteries and had a great experience. Service manager called once or twice to confirm what I was wanting done and to update me on the progress. Mechanic was able to update the software and repair steering issues with no problems, the Jeep drives very well again. All and all, a great experience; I was definitely happy with the results and will recommend. I have an oil change due soon, so I will get that scheduled with them and go back.
I was in and out quicker than I expected. Very courteous staff and overall great experience.
Ron showed great customer service. Very friendly and helpful. Love my Kia sportage
Available, friendly, knowledgeable
Sales got me the car I wanted and worked together with the service dept to make sure I was satisfied.
They are very nice group of fellas and the service there is great!
Hey Would like to say u are wonderful,!?
Had a couple of recalls done
Always get good service
Great service!
Just a bunch of good people all ways polite
They always take care of me with a smile and so helpful!!!!
Professional, caring personnel.
Very personable and responsive service! Thank you!
The Dealer was excellent and service was excellent
Service was very personable and I could tell she truly cared about my well being!! Would recommend her to everyone in search of a car!!
Sales man , out standing service
Everyone is so friendly, professional, and goes above and beyond to assist the needs of customers
The service writer for Genesis Lexington, KY was very helpful, understanding and professional in the manner in which he handled my continued problems with my rear passenger side roller shade. I rarely use the roller shades in my 2023 Genesis G90, however I expect it to work properly when used. Replacing the mechanism was the right move in this case.
My hat goes off to the timely assistance provided by the service manager and his team who solved my problem. I “Love My Car.”
First name removed
I like the truck
Alexis in the service department went above and beyond to assist me. I was in the middle of a very serious family situation, and she helped make what could have been a very stressful warranty situation much easier to navigate.
She was patient, professional, and showed genuine care and compassion while working to find solutions rather than simply giving standard answers. That level of customer care makes a real difference and was sincerely appreciated.
Don Franklin Hyundai clearly empowers their team to take care of customers with professionalism and understanding. Experiences like this are exactly why I would recommend Don Franklin Hyundai to anyone considering a Hyundai purchase or needing service for their vehicle. - Tim Tabol - Lexington, KY
Being able to receive services in a timely manner
Your people; service, sales, and parts.
Not at this time.
Excellent service!
Friendly
Always ready to take care of your customers.
Very dependable reasonably priced, and you have very friendly and knowledgeable associates and they are very patient with people like me who have a hard time making up their mind. our family will be returning customers to Don Franklin. Thanks to all !!!😊
It easy to drop off and pickup and it always smooth