Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 21, 2026 — Rated 10 out of 10 by A.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly customer service.
Accommodate service times to work with personal schedule.

Report a concern   February 21, 2026 — Rated 10 out of 10 by Steve Wilson Don Franklin Auto
What do you like about our products and services?

They handled an emergency repair for me without an appointment! Jacob Webb and David Irvin were very efficient and nice to work with! Yes, i will recommend to everyone! Service/parts costs were very reasonable!

Report a concern   February 21, 2026 — Rated 9 out of 10 by P.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Care usually get in quickly for service. Staff is professional and nice to deal with. Wait time is usually what they tell you it will be.
Love the complimentary car that they offer with service. I am 70 and it really helps me out.

Report a concern   February 21, 2026 — Rated 10 out of 10 by M.B. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Our sales person Rick was Great !! Went above & beyond to listen to our concerns & wants !! Thanks to his knowledge & courtesy we had a wonderful experience 😊 Love Love my new ride .

Report a concern   February 21, 2026 — Rated 10 out of 10 by Jennifer Judd Don Franklin Russell Springs Service
What do you like about our products and services?

Communication and verification is great. Much appreciated!

Report a concern   February 21, 2026 — Rated 10 out of 10 by D.C. Don Franklin Bardstown - Service
What do you like about our products and services?

They always try to accommodate me on the service.

Report a concern   February 21, 2026 — Rated 10 out of 10 by S.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast and friendly service

Report a concern   February 21, 2026 — Rated 10 out of 10 by John Tinnell Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

This is the second vehicle I have bought from the Bardstown location and both times I was very impressed. Devin Boone was extremely helpful and made the entire experience just absolutely perfect!

Report a concern   February 21, 2026 — Rated 10 out of 10 by J.L. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

First class products

Report a concern   February 21, 2026 — Rated 10 out of 10 by M.G. Don Franklin Somerset KIA Service
What do you like about our products and services?

They are great

Report a concern   February 21, 2026 — Rated 10 out of 10 by L.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

NO up-sell yet.

Report a concern   February 21, 2026 — Rated 10 out of 10 by Sarah Kyser Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Friendly atmosphere kind people made it happen

Report a concern   February 21, 2026 — Rated 10 out of 10 by C.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Quality of Product and the Employees!

Report a concern   February 21, 2026 — Rated 10 out of 10 by M.R. Don Franklin Monticello Sales
What do you like about our products and services?

My salesman went above and beyond to find exactly what I wanted. Honest and I appreciate him going the extra mile.

Report a concern   February 20, 2026 — Rated 10 out of 10 by Rhonda Miller Don Franklin Bardstown - Service
What do you like about our products and services?

They are receptive to feedback

Report a concern   February 20, 2026 — Rated 10 out of 10 by Johnny Holland Don Franklin Somerset KIA Sales
What do you like about our products and services?

You all willing to work with people who has low budget

Report a concern   February 20, 2026 — Rated 10 out of 10 by Donna SANTIVANEZ Don Franklin Lexington Nissan - Service
What do you like about our products and services?

A friendly staff!

Report a concern   February 20, 2026 — Rated 10 out of 10 by L.A. Don Franklin Monticello Service
What do you like about our products and services?

They are always prompt and very nice and helpful

Report a concern   February 20, 2026 — Rated 10 out of 10 by J.U. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Work ethic and customer service

Report a concern   February 20, 2026 — Rated 10 out of 10 by John Helton Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service quality products.

Report a concern   February 20, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

That they did everything possible to rectify the situation and kept us in the loop the entire time.

Report a concern   February 20, 2026 — Rated 10 out of 10 by R.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to make appointment and usually very timely. Price is OK on most things. If not I will let you know.

Report a concern   February 20, 2026 — Rated 10 out of 10 by L.M. Don Franklin Ford - Service
What do you like about our products and services?

People very nice and professional and great work

Report a concern   February 20, 2026 — Rated 10 out of 10 by Gary Owens Don Franklin Burkesville Sales
What do you like about our products and services?

Brenda was a great salesperson, understood our needs, listened to our concerns and worked to get us the best deal possible. Terry worked to get us the vehicle we wanted from another dealer. Will return again when we get ready to make another vehicle purchase. Set the standard for other dealers to follow

Report a concern   February 20, 2026 — Rated 9 out of 10 by J.Y. Don Franklin Somerset KIA Service
What do you like about our products and services?

Having KIA products to work on my soul with

Report a concern   February 20, 2026 — Rated 10 out of 10 by Cynthia Sutton Don Franklin Somerset KIA Sales
What do you like about our products and services?

I had the best experience. The service was great they even brought my car all the way to tn . Shout out to Brandon Record he went above and beyond for my family we could not be more happy!

Report a concern   February 20, 2026 — Rated 10 out of 10 by D.E. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

It's personable.

Report a concern   February 20, 2026 — Rated 10 out of 10 by S.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your service representatives are great—especially Jennifer and Josiah.
The young men in the arrival bay are exceptionally courteous and helpful.

Report a concern   February 20, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

The ease of the process. Only issue is that Saturday availability would be nice for people that work during the week.

Report a concern   February 20, 2026 — Rated 10 out of 10 by N.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

The service staff is top notch! Appointments are handled with ease. Wait times are reasonable. Snacks and Beverages replenished. Great follow through on estimates and back ordered items. Thank you for being the best!!


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