Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 23, 2026 — Rated 10 out of 10 by David Gibson Don Franklin CDJRF Sales Department
What do you like about our products and services?

Friendly service

Report a concern   October 23, 2026 — Rated 10 out of 10 by S.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly , quick on servicing , very nice people to deal with

Report a concern   October 23, 2026 — Rated 10 out of 10 by Lonnie Davis Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Super friendly. Excellent service before, during and after the sale. Competitive prices and a really down home feeling.

Report a concern   October 23, 2026 — Rated 10 out of 10 by G.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Willing to make sure the customer is taken care of in whatever area the service is needed.

Report a concern   October 23, 2026 — Rated 10 out of 10 by S.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everything went very smoothly when I purchased a new car recently as well as when I had another car serviced.

Report a concern   October 23, 2026 — Rated 10 out of 10 by C.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great inventory and great people !

Report a concern   October 23, 2026 — Rated 10 out of 10 by L.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Always friendly and professional. Easy to make appointments

Report a concern   October 23, 2026 — Rated 10 out of 10 by G.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My man Wayne in Lexington is a gem!

Report a concern   October 23, 2026 — Rated 9 out of 10 by S.W. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Number of brand choices available and the ability to bring a vehicle to the Glasgow lot from other Don Franklin locations.

Sales representative, Nadia, has been very thorough in searching for a suitable vehicle to suit my likes and needs. Very attentive and knowledgeable without being pushy.

Report a concern   October 23, 2026 — Rated 9 out of 10 by Kim Bailey Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service advisors are very helpful …

Report a concern   October 23, 2026 — Rated 10 out of 10 by C.O.N. Don Franklin Russell Springs Service
What do you like about our products and services?

Great and quick service at a reasonable price.

Report a concern   October 23, 2026 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Salesman was very informative and very polite.

Report a concern   October 23, 2026 — Rated 10 out of 10 by G.T. Don Franklin Somerset KIA Sales
What do you like about our products and services?

We always have great experiences.

Report a concern   October 23, 2026 — Rated 10 out of 10 by Teresa Mcpheron Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I have owned Nissan for 45 years. They are excellent vehicles and I have less maintenance and usually long mileage out of Nissan products. I have always gotten 300,000 miles out of every Nissan I have owned. Great product

Report a concern   October 23, 2026 — Rated 10 out of 10 by Gregory Slinker Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I luv my truck and I was just thinking about a newer one. Your sales guy was excellent and very nice.

Report a concern   October 23, 2026 — Rated 10 out of 10 by R.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Courteous, efficient, willing to meet needs quickly

Report a concern   October 23, 2026 — Rated 10 out of 10 by Kasondra Barnes Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Tracy was my favorite person ever he spent two days trying to get me a car and I appreciate it so much

Report a concern   October 23, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and great service !

Report a concern   October 23, 2026 — Rated 9 out of 10 by J.B. Don Franklin Bardstown - Service
What do you like about our products and services?

That everything can be done in one visit

Report a concern   October 23, 2026 — Rated 10 out of 10 by Jessica Eads Don Franklin Campbellsville Service Department
What do you like about our products and services?

All of it!

Report a concern   October 23, 2026 — Rated 10 out of 10 by B.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The purchase process was easy, and the salesperson was able to help me get what I wanted.

The service department is amazing and friendly. Making an appointment is easy to do 24/7. Ron, is the best Service Advisor.

Report a concern   October 23, 2026 — Rated 10 out of 10 by K.F. Don Franklin Bardstown - Service
What do you like about our products and services?

My service is always done quickly and I feel the job is done well. The staff is very friendly.

Report a concern   October 23, 2026 — Rated 9 out of 10 by J.H. Don Franklin Bardstown - Service
What do you like about our products and services?

Great service friendly staff.

Report a concern   October 23, 2026 — Rated 10 out of 10 by L.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Excellent customer service, professional service.

Report a concern   October 23, 2026 — Rated 10 out of 10 by D.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

They have taken care of us for a few years and I depend on them. Great service for now. Hope they never change.

Report a concern   October 23, 2026 — Rated 10 out of 10 by C.M. Don Franklin Russell Springs Service
What do you like about our products and services?

Good service and friendly people

Report a concern   October 23, 2026 — Rated 10 out of 10 by J.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

They were helpful but at first they didn’t want to help after we talked and I told them I would bring both cars back and park them and be done well things change after that but I got screwed over when I brought this car I’ll not deal with with this company no more I’m done

Report a concern   October 23, 2026 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality service and friendly associates.

Report a concern   October 23, 2026 — Rated 9 out of 10 by L.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I like that they stand behind what they say,, they were very friendly. Everything is good, all except for one thing when I got my car back, my air conditioner was not working and still does not work. They said that they put free-on in it, the paper said it that I have anyways but my air conditioner doesn’t work now. That’s the only thing negative I can say about them. I didn’t tell them about it because I was just so thankful to God that they fixed the engine for no cost to me. It would be nice to have my air fixed because it worked when I took it there. But maybe they will maybe they won’t.

Report a concern   October 23, 2026 — Rated 10 out of 10 by A.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is all fast and efficient. Jennifer makes sure that everything runs smoothly from start to finish.


Privacy Policy