Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 24, 2026 — Rated 10 out of 10 by D.Y. Don Franklin Somerset KIA Service
What do you like about our products and services?

Quick and easy

Report a concern   April 24, 2026 — Rated 10 out of 10 by D.U. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very friendly, very courtesy went above and beyond had a little issue with the vehicle we purchased had it repaired at no cost to us,would recommend this dealership to anyone, you guys rock...

Report a concern   April 24, 2026 — Rated 10 out of 10 by R.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very dependable.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Karen Leonard Don Franklin Monticello Service
What do you like about our products and services?

Service staff was friendly and concerned about my issues. Got me in next day to diagnose, ordered part and replaced starter. Much more compassionate and willing to help vs. Somerset. Thank you Derek for all your assistance. I really appreciate you.

Report a concern   April 24, 2026 — Rated 10 out of 10 by C.P. Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Your salespeople are not pushy or act disappointed when you come in saying your researching and can't buy right now. That tells me that when I finally am in the market, I'll be treated well.

Adam, btw is very nice and helpful.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Barbara Escobar Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My Nissan Kick Start is a perfect fit for me. I am handicapped with arthritis in my spine, knees and hips and I can easily get in and out of my car. The seat provides good back support.
He arranged installation of leather seats. Now i can easily slide in and out.
I just did the first oil change at ther service department. You took my walker inad out of the back seat. I was lead to a comfortable sitting area. You also washed my car.
At the counter, I was surprised that my fiirst 3 oil change are free via my Warranty.
I felt like a queen.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Brandon Adams Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Well, I have not purchased any products from your location yet, however, the service was good. I brought my car in for some recall work. The service team got my car in right away and seems like they did a good job, and we’re very professional and friendly.

Report a concern   April 24, 2026 — Rated 9 out of 10 by Justin Williams Don Franklin Somerset KIA Sales
What do you like about our products and services?

Sales rep was nice and relatable

Report a concern   April 24, 2026 — Rated 10 out of 10 by Jack Whitney Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great customer service from Jamal on leasing and buying cars.

Service department cares, listens and doesn’t oversell.

Seven vehicles and counting

Report a concern   April 24, 2026 — Rated 10 out of 10 by R.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Cheaper than Gillie Hyde oil change , staff freindly and nice.

Report a concern   April 24, 2026 — Rated 10 out of 10 by S.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service

Report a concern   April 24, 2026 — Rated 10 out of 10 by L.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

My salesman Josh was very professional knowledgeable and very very patient with me. I went from a 2025 Hyundai Tucson, which I did not love to a Santa Fe calligraphy edition and I am in love with this car. Everything about it is luxurious, roomie, it feels very safe and sound. And also, I love the 10 year hundred thousand mile warranty.

Report a concern   April 24, 2026 — Rated 9 out of 10 by Charlotte Young Don Franklin Somerset KIA Service
What do you like about our products and services?

Making sure I’m well informed.

Report a concern   April 24, 2026 — Rated 10 out of 10 by M.B. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

I was very satisfied with my experience!

Report a concern   April 24, 2026 — Rated 10 out of 10 by W.D. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Harley was a great person to work with

Report a concern   April 24, 2026 — Rated 10 out of 10 by A.W. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Price, personality of the salesman and the staff in general

Report a concern   April 24, 2026 — Rated 10 out of 10 by Janet Vanarsdall Don Franklin Ford - Service
What do you like about our products and services?

Easy to work with,
Always so helpful!

Report a concern   April 24, 2026 — Rated 10 out of 10 by Wendy Mcknight Don Franklin London Ford - Service
What do you like about our products and services?

Excellent customer service! Everyone I dealt with yesterday was extremely pleasant and helpful!

Report a concern   April 24, 2026 — Rated 10 out of 10 by K.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and pretty quick.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Karen Isaacs Don Franklin Somerset KIA Service
What do you like about our products and services?

I had an optimum before and was happy with it .it was a very good car I never had any problems with it when I decided I wanted a new car I wanted another Kia. I have had my Seltos for six months and am thrilled with it. I just had it serviced this week and would definitely recommend Somerset Kia service department. Don Smith was very knowledgeable and answered all my questions and explained everything excellent. I would recommend Don Smith to be the person to see when service is needed.I will always take my car to this service department.

Report a concern   April 24, 2026 — Rated 10 out of 10 by B.A. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly staff, takes concerns seriously, explains the process well

Report a concern   April 24, 2026 — Rated 9 out of 10 by R.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Easy to get appointments and staff is very professional.

Report a concern   April 24, 2026 — Rated 10 out of 10 by John Hale Don Franklin London Ford - Service
What do you like about our products and services?

Quality service

Report a concern   April 24, 2026 — Rated 10 out of 10 by P.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Love my murono Employees are very professional and knowledgeable. Everything was taken care of

Report a concern   April 24, 2026 — Rated 10 out of 10 by H.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The quality.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Michael Pfeffer Don Franklin CDJRF Sales Department
What do you like about our products and services?

We drove from Sevierville TN (3 hours) to purchase a truck for the 2nd time. The best selection, the best price, and the best customer service!

Report a concern   April 24, 2026 — Rated 10 out of 10 by F.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Everyone was very helpful, fast and professional

Report a concern   April 24, 2026 — Rated 10 out of 10 by D.T. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The customer service

Report a concern   April 24, 2026 — Rated 10 out of 10 by Alan Sweet Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I like the GMC Sierra pickup line. I currently have a 23 model

Report a concern   April 24, 2026 — Rated 10 out of 10 by Juan Rodriguez Don Franklin Somerset KIA Service
What do you like about our products and services?

I appreciate the service gy at the service deparment ,very friendly and sincere e honest kinda of a person.


Privacy Policy