Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 17, 2025 — Rated 10 out of 10 by Lisa Wahking Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The associates that work there are top of the line! They are very good at there positions. They are friendly and professional. I want to recognize Josiah. He is a great Service Manager. He kept me posted on whst was

Report a concern   December 17, 2025 — Rated 10 out of 10 by W.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Jen takes care of her customers .

Report a concern   December 17, 2025 — Rated 10 out of 10 by Paul Hurst Don Franklin Ford - Service
What do you like about our products and services?

Nice people. Good service.

Report a concern   December 17, 2025 — Rated 10 out of 10 by N.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I like how it drives, and the technology is great. Haven’t had any problems so far. Only service has been oil changes and no problems there either.

Report a concern   December 17, 2025 — Rated 10 out of 10 by P.G. Don Franklin Russell Springs Service
What do you like about our products and services?

Luke is always helpful, I have no complaints on products or services,

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Convenience in scheduling

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.M. Don Franklin Ford - Service
What do you like about our products and services?

Speed and letting me know what they find and ask if I want it taken care of

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quick and friendly service

Report a concern   December 17, 2025 — Rated 10 out of 10 by W.K. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Your representative Dakota Fulton I think was his name got me set up for my appointment and the appointment went well, Thank You Ford Dealership, see you the next time!

First name removed

Report a concern   December 17, 2025 — Rated 10 out of 10 by S.E. Don Franklin Columbia Nissan Service
What do you like about our products and services?

I like your customer service & the way you keep your customers informed about any issues with their vehicle

Report a concern   December 17, 2025 — Rated 10 out of 10 by S.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very friendly and gets you in and out.

Report a concern   December 17, 2025 — Rated 10 out of 10 by D.W. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Good service. Very timely.

Report a concern   December 17, 2025 — Rated 9 out of 10 by D.R. Don Franklin London Ford - Service
What do you like about our products and services?

Atmosphere and employees very friendly

Report a concern   December 17, 2025 — Rated 10 out of 10 by Nancy Ulrich Don Franklin Bardstown - Service
What do you like about our products and services?

Excellent service with Devon Boione!

Report a concern   December 17, 2025 — Rated 10 out of 10 by W.D. Don Franklin Bardstown - Service
What do you like about our products and services?

That what you all say u All back it up an ur staff is the best specially Jen the other little girl an all ur employees are helpful. My fiancé bought a car there this past year brand new and I’ll probably be looking for a new truck myself. I’m a Chevrolet person as long Chevrolet all my life. I got like five pick up trucks two tow truck and so I’ve done a lot of business even wilson brother had it, but you always have come way above that and made it a better place to trade with and deal with my name is Name removed. I’m proud of y’all.

Report a concern   December 17, 2025 — Rated 10 out of 10 by Best Deal Best Deal Auto Sales Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly very easy to deal with

Report a concern   December 17, 2025 — Rated 10 out of 10 by Mary Absher Don Franklin Campbellsville Service Department
What do you like about our products and services?

Jarrett is an amazing employee

Report a concern   December 17, 2025 — Rated 9 out of 10 by Shirley Moran Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was courteous and listened. Autumn was very helpful and followed through with a text the next day and asked about the follow up I need to finish up with my car.

Report a concern   December 17, 2025 — Rated 10 out of 10 by M.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Everything!!
Great service technicians

Report a concern   December 17, 2025 — Rated 10 out of 10 by S.A. Don Franklin London Ford - Service
What do you like about our products and services?

Knowledgeable, friendly staff. Fit us in same day and fixed the problem. Thanks!

Report a concern   December 17, 2025 — Rated 10 out of 10 by L.N. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very friendly and very fast service!!

Report a concern   December 17, 2025 — Rated 10 out of 10 by Michael Elliott Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I only have experience with the service department, and have always been treated with the utmost respect and honesty, along with top service in a timely manner. This is the only place my RAM goes for whatever it needs. Great folks, great service.

Report a concern   December 17, 2025 — Rated 9 out of 10 by L.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Well I guess I thought it was fixed to quickly. Everyone i talked to about it said that it sounded really bad! When you called & said it was finished , I cldnt believe it. I just hope & pray it works for awhile! This car has been so much trouble in the short time I've owned it! I guess I need to say thx for getting my car back to me so fast.....

Report a concern   December 17, 2025 — Rated 10 out of 10 by R.D. Don Franklin Monticello Sales
What do you like about our products and services?

Friendly, competitive prices, helpful employees

Report a concern   December 17, 2025 — Rated 10 out of 10 by S.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Prompt service and friendly staff

Report a concern   December 17, 2025 — Rated 10 out of 10 by L.D. Don Franklin London Ford - Service
What do you like about our products and services?

It's not as much about the product. It's more about the people and service, Don Franklin's service people, make you feel welcome, they keep informed of any additional mechanical issues and services.

Report a concern   December 17, 2025 — Rated 10 out of 10 by Manar Shalash Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service friendly hopefull

Report a concern   December 17, 2025 — Rated 10 out of 10 by Kurt Schulze Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service department is courteous and efficient. Quality of the service appears to be very good. I do not like the 3% charge on the credit card.

Report a concern   December 17, 2025 — Rated 10 out of 10 by K.D. Don Franklin Burkesville Service Department
What do you like about our products and services?

They are both high quality and reasonably priced.

Report a concern   December 17, 2025 — Rated 10 out of 10 by D.F. Don Franklin London Ford - Service
What do you like about our products and services?

Jacob in sevice was very helpful .
Cost of repairs was was a little under estimate.
Answered all questions.


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