Customer Testimonials
They are prompt and professional
Great customer service. Misty is the best!
The price was fair, the work was fast, the communication was very good.
I was told that the vehicle would be cleaned and a headlight restoration would be done, complimentary. These things weren’t done. I’m not mad because I didn’t pay for it, but there was an expectation and the ball was dropped so it was disappointing. We live 5 hours away so it isn’t like we could just drive back and have it done.
Also, a key was lost and I haven’t heard back regarding a replacement.
Otherwise, we were pleased with our experience.
Consistancy
Haven’t utilized them yet
Easy to make appointment
Tyler from service is very helpful.
Good service nice people Larry helps me a lot
The staff is always so welcoming, communicates well, and the quality of service is top tier. Your waiting room is very comfortable and nice.
Pleasant atmosphere to wait .
This is my second Kia and I love both. The salesmen and the service staff are all helpful, friendly and knowledgeable. The wait is not long also.
First of all love my 2017 Lincoln contential I purchased from u guys....and the service from you guys was extremely excellent....I will be back....
The team at Don Franklin CDJR has been amazing. I didn’t purchase my new 2026 jeep here but they have cared for me just the same as if I did.
We purchase from another dealership who then wouldn’t support any of the warranty covered issues we were having. Don Franklin didn’t hesitate. Will be doing all my service here from now on and all future business.
I have owned Hyundais for years, great product and our sales person Misty is amazing.
Always respectful and always helpful. Friendly staff and always go above and beyond!
The service department was amazing! Highly recommend
First time visit. Stan Standifer was very professional and informative, I appreciated his help with questions about a vehicle.
Jenn is fantastic and takes care of every concern I have with my Rogue
The service department is the best!
The kindness of all the workers and their hard work
Easy to schedule a service and the Saturday oil change availability is very nice
You are guaranteed quality parts, because they use in my case, ford parts. I really like how I'm treated, like family.
Friendly staff that is always helpful even when busy. I love my new car and I don’t have to worry about taking care of it because of my Don Franklin warranty
Everyone is friendly and the service is great ! I would definitely recommend them to others!
Honest and trustworthy
The KIA brand is recognized for safety and durability.
The entire staff at Don Franklin are like family, they are just truly good people.
Friendliness and willing to listen
Good Seevice an Friendly
Rapid service for a nail in my tire. Reasonable price for fixing it. Friendly and reliable staff. Love Franklin Auto!
Reasonable price and fairly quick service