Customer Testimonials
Your service tech Travis’ customer service is amazing! He went above and beyond to ensure this family traveling through to Myrtle Beach, was able to get there to visit our Coast Guardsman for Thanksgiving. The alternator went out, plus there were no local rentals vehicles available during the week prior to Thanksgiving. It looked pretty bleak, like we were going to be stuck in a hotel for the holiday. However, Travis helped us to get a rental so we could spend Thanksgiving with our Coastie and family, and the Don Franklin Ford service techs got it fixed by the time we returned. My favorite service is your employees customer service!!! I’ll be back to this dealership for my next Ford. Thanks to all for your making this happen!
Great service staff
Quick and easy
Not pushy. Did what I asked.
We had a serpentine belt shred while we were traveling through the area. The service department was very friendly and helpful. They diagnosed the problem and had us back on the road in about an hour and a half. They really went above and beyond to help us out in an emergency situation.
Ease of scheduling online or by phone. Quick in and out for service. Nice waiting area with free coffee.
Great service and friendly people
Sales team was professional, knowledgeable, and courteous. The product so far I’m very satisfied.
Very friendly staff. No waiting hours for service. Very knowledgeable about all the automobiles that they service.
The atmosphere and people are incredibly peaceful and welcoming. The sales consultant that assisted me throughout the purchasing process was amazing. Kevin Caudill is true gentleman and professional. I never felt pressured or uneasy. The only vibes I received from Kevin were humility and positive charisma. Truly the best purchase experience I have ever experienced at a dealership!
Richard Webb was very helpful and knowledgeable and was very quick in the trade. I have traded and bought several auto in the past and this was the best and quickest trade I ever made all way from test drive through the financial part
Broke down in Lexington blown motor due to recall. Alexis Wells went above and beyond to help me 700 miles away from home. I’d drive back to KY to get my next Hyundai from your dealership. Planned on talking to someone there about great experience from start to finish. Thanks for the early Christmas hope y’all are Blessed to the moon and back! Merry Christmas to everyone at you establishment!!! Michelle Frazier
Great about getting the products for the car ordered and fixing the car right away.. overall great service, Thank you!!
Have had good a good Hyunda Sonata
No problems for 5 plus years. Ron a great guy and salesman. Very intredted in you and your satisfaction
Easy and quick service also they explain things that need to be repaired or replaced.
They had a hybrid model with a trailer hit hitch, which made us happy. We didn’t feel pressured. Conner did a great job explaining features of the vehicle and the financing process. Very organized with the paper signing. Brad did a great job connecting our phones and setting up the center screen and explaining it to us. He offered to meet with us again when we bring our down payment in for any questions, which is nice. They said we could go ahead and take the vehicle home with us.
I have always liked the service I have gotten at Don Franklin Ford in Columbia. The service is why I continue to prefer purchasing my vehicles there.
Great people great place
The service was quick
It all very acceptable
Service is always great!!
We purchased two vehicles through Robin Jones. Both he and Joe Henderson were fantastic to work with. They did everything they could to get us the deal we wanted on each vehicle. Completely painless experiences on both purchases. They had us in and out as quick as possible. Will absolutely return to purchase in the future and I will recommend anyone buying to visit the Somerset location.
Convenient
It was easy to make a reservation. Nice and friendly people to work with.
Michael, Chris and Lawerence at the Nicholasville location. They’re the best!
Always do what yall say.
Fast & friendly
Everyone treats you with respect and always courteous, and work in timely manner
Staff is nice and friendly. Service department is quick and friendly.
Friendly staff