Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 18, 2026 — Rated 10 out of 10 by M.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast, Friendly
, and Professional

Report a concern   February 18, 2026 — Rated 10 out of 10 by Dorothy Moore Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Warranty of work and explanation of what was done. I waited and the atmosphere was good. Friendly service group. Very polite!

Report a concern   February 18, 2026 — Rated 10 out of 10 by Kenneth Barras Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

As usual the service staff provided me with courtesy, care and best support with regards to my vehicle. I was given a choice of solutions, and it was performed with little delay. Don Franklin Hyundai is my go to for all things automotive.

Report a concern   February 18, 2026 — Rated 10 out of 10 by T.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Quick response to getting the job done

Report a concern   February 18, 2026 — Rated 10 out of 10 by Lisa Mitchell Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service department is top notch. They go above and beyond for their customers!

Report a concern   February 18, 2026 — Rated 10 out of 10 by M.L. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Its quick and easy to get taken care of the people are really great at there jobs and nice the dealership i bought my Toyota from told me I would have to leave it with them an could take a day or so but don franklin made me an appointment when the part came and I was in and out in no time thank you for giving me the best experience out of any dealership ive been too A+ service thank you so much...

Report a concern   February 18, 2026 — Rated 10 out of 10 by Marilyn Bell Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Sales representatives are kind and courtesy. They will go above and beyond to assist you with a vehicle.

Report a concern   February 18, 2026 — Rated 10 out of 10 by T.L. Don Franklin Somerset KIA Service
What do you like about our products and services?

I think Don Franklin has a very comfortable waiting area. I like how friendly and helpful the service department people are to me!

Report a concern   February 18, 2026 — Rated 10 out of 10 by J.F. Don Franklin Glasgow Service Department
What do you like about our products and services?

Work on my car is always a great experience!

Report a concern   February 18, 2026 — Rated 10 out of 10 by Charles Maughon Don Franklin Somerset KIA Sales
What do you like about our products and services?

I cannot praise Don Franklin Kia enough with the purchase of my 2020 Cadillac, My salesperson Brandon went above and beyond any expectations I could have ever had. This was an out-of-state purchase and Brandon was kind, generous and patient as I asked him 1,000 questions over a four day period. My car was delivered right on time and everything I could have ever hoped for. Thank you Don Franklin Kia from a VERY VERY HAPPY GEORGIA CUSTOMER ♥️

Report a concern   February 18, 2026 — Rated 10 out of 10 by R.A. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and helpful staff, I was very appreciative that someone took be back to work and also picked me up from work when my car was finished

Report a concern   February 18, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everyone is very friendly helpful

Report a concern   February 18, 2026 — Rated 10 out of 10 by J.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service employee greeted me as soon as I came in and told me where everything was while I waited. When oil change was completed he checked me out. Excellent service!!

Report a concern   February 18, 2026 — Rated 10 out of 10 by Monica Clark Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They were awesome to work with

Report a concern   February 18, 2026 — Rated 10 out of 10 by A.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Very reliable, and honest. Brian did everything he could to get us in the vehicle we loved, and he made it happen!

We will definitely come back when we are ready for another vehicle.

Report a concern   February 18, 2026 — Rated 9 out of 10 by S.N. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Staff was very helpful. Only issue is cars being listed with prices before being inspected by service. I was interested in a couple cars and waited but they didn't pass the inspection and then were no longer available

Report a concern   February 18, 2026 — Rated 9 out of 10 by A.R. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Professional and not too pushy

Report a concern   February 18, 2026 — Rated 10 out of 10 by B.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very helpful and knowledgeable people.

Report a concern   February 18, 2026 — Rated 10 out of 10 by R.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

Prompt efficient friendly
Service dept

Report a concern   February 18, 2026 — Rated 9 out of 10 by P.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fair pricing, quick service and quality work

Report a concern   February 18, 2026 — Rated 10 out of 10 by J.V. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Use good quality products and the service is great the car is ready when they tell you it will be or as close to the time as possible!!

Report a concern   February 18, 2026 — Rated 10 out of 10 by E.F. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very friendly and will address all the issues you might have. The service writers are knowledgeable and do a great job. They explain everything concerning the service that was received.

Report a concern   February 18, 2026 — Rated 10 out of 10 by S.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam was a great salesman and very easy to work with.

Report a concern   February 18, 2026 — Rated 10 out of 10 by J.R. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very professional and explained my concerns.

Report a concern   February 18, 2026 — Rated 10 out of 10 by J.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

It is a clean place to wait for your car to be serviced Don’t like the fact that they push filters on you. I felt that they had just put a new one my last service.

Report a concern   February 18, 2026 — Rated 10 out of 10 by Carol Wade Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They are always eager to help. When my car breaks down usually Tony helps me. He gets it back to the shop and it is fixed as soon as it can get fixed. All the employees there are great.

Report a concern   February 18, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and quick

Report a concern   February 18, 2026 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Love my Rogue. It has always been serviced at the dealer where we bought it and the service has been great.

Report a concern   February 18, 2026 — Rated 10 out of 10 by V.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Spacious waiting room, clean. Appointment was quick! Thanks

Report a concern   February 18, 2026 — Rated 10 out of 10 by J.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Good products and good service


Privacy Policy