Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 21, 2026 — Rated 10 out of 10 by C.T.C.J.S.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very friendly people
Easy to get a quick time for service

Report a concern   October 21, 2026 — Rated 10 out of 10 by Eric Garrison Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very smooth and easy buying experience. Kindra Ward went above and beyond to make sure buying experience great. She made us feel like family.

Report a concern   October 21, 2026 — Rated 10 out of 10 by T.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The process of buying a new car was quick and easy and everyone was so helpful!

Report a concern   October 21, 2026 — Rated 10 out of 10 by T.B. Don Franklin Monticello Service
What do you like about our products and services?

I was having trouble with my vehicle. I called them and they got me right in and took a look at and said it was using oil . They got me a new motor and got it put in and everything has been working fine. Tim the guy who was working with me on my vehicle. He would call me and give me updates on where they were at with it.

Report a concern   October 21, 2026 — Rated 10 out of 10 by Mary Bartley Don Franklin Bardstown - Service
What do you like about our products and services?

Fast and simply

Report a concern   October 21, 2026 — Rated 10 out of 10 by Phillip Polston Don Franklin Somerset KIA Service
What do you like about our products and services?

Your service deoarrment empliyees ars the best
They deserve a raise

Report a concern   October 21, 2026 — Rated 10 out of 10 by Angela Ritchey Don Franklin Bardstown - Service
What do you like about our products and services?

Awesome service

Report a concern   October 21, 2026 — Rated 10 out of 10 by J.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Customer service was awesome. Plus didn wait long at all

Report a concern   October 21, 2026 — Rated 10 out of 10 by Harold Arnett Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and professional staff and the fact that my vehicle was serviced very quickly, which meant I didn’t have to sit there and wait forever and the pricing was very affordable for the service I had performed on my truck. And being called by my first name after arriving meant a lot cause it’s always a good feeling going somewhere where they know your name .

Report a concern   October 21, 2026 — Rated 10 out of 10 by Fransis Garland Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They was very nice explaining how to use this product .

Report a concern   October 21, 2026 — Rated 10 out of 10 by William Wilson Don Franklin Columbia Nissan Service
What do you like about our products and services?

Price and service is reasonable

Report a concern   October 21, 2026 — Rated 10 out of 10 by Lisa Collins Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Love my new Rogue and the service department is top notch!

Report a concern   October 21, 2026 — Rated 10 out of 10 by C.S. Don Franklin Ford - Service
What do you like about our products and services?

Treated well at drop off & during pick up

Report a concern   October 21, 2026 — Rated 10 out of 10 by Virginia Miller Don Franklin Burkesville Service Department
What do you like about our products and services?

Dependable

Report a concern   October 21, 2026 — Rated 10 out of 10 by Jason Huckaby Don Franklin Monticello Service
What do you like about our products and services?

Fast service explain your bill

Report a concern   October 21, 2026 — Rated 10 out of 10 by B.L. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Fast friendly service

Report a concern   October 21, 2026 — Rated 10 out of 10 by E.B. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Excellent service and excellent knowledge relayed to me about different vehicles

Report a concern   October 21, 2026 — Rated 10 out of 10 by Sheila Tye Don Franklin London Ford - Service
What do you like about our products and services?

I really appreciate the time and effort put into trying to diagnose my problem

Report a concern   October 21, 2026 — Rated 10 out of 10 by Michael White Don Franklin Burkesville Service Department
What do you like about our products and services?

Ease of scheduling service work and friendly and knowledgeable people

Report a concern   October 21, 2026 — Rated 10 out of 10 by Cordaro Lyttle Don Franklin London Ford - Service
What do you like about our products and services?

Very professional. Only issue. Couldn’t get the website to work to make appointments for oil change.

Report a concern   October 21, 2026 — Rated 10 out of 10 by David Snell Don Franklin Monticello Service
What do you like about our products and services?

Friendly atmosphere

Report a concern   October 21, 2026 — Rated 10 out of 10 by G.A. Don Franklin Russell Springs Service
What do you like about our products and services?

Good salesman and good service

Report a concern   October 21, 2026 — Rated 10 out of 10 by Gary Gibson Don Franklin Monticello Service
What do you like about our products and services?

Usually very quick and responsive no hassles no pressure.

Report a concern   October 21, 2026 — Rated 10 out of 10 by E.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Great and friendly people always willing to talk and help you out

Report a concern   October 21, 2026 — Rated 10 out of 10 by A.D. Don Franklin Monticello Sales
What do you like about our products and services?

Like Justin.

Report a concern   October 21, 2026 — Rated 10 out of 10 by K.L. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Our salesman Stanley is the best! He works for the customer and is very good at making the experience more accessible

Report a concern   October 21, 2026 — Rated 10 out of 10 by M.M. Don Franklin Burkesville Service Department
What do you like about our products and services?

Very professional and they make every effort to take care of their customers.

Report a concern   October 21, 2026 — Rated 10 out of 10 by D.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everything!

Report a concern   October 21, 2026 — Rated 10 out of 10 by D.M. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Very friendly answered all questions and explain things very well

Report a concern   October 21, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very prompt and courteous. Any issues are resolved with no argument.


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