Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 31, 2025 — Rated 10 out of 10 by M.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Ease of making appointment.

Accommodations while waiting for services to be completed.

Friendly, knowledgeable and efficient staff.

Quality of services.

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.M. Don Franklin Monticello Service
What do you like about our products and services?

Friendly team and quick service

Report a concern   December 31, 2025 — Rated 10 out of 10 by Helen Foster Don Franklin Somerset GM Service Department
What do you like about our products and services?

Appointment on time, clean waiting area, courtesy from all staff

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

They are awesome

Report a concern   December 31, 2025 — Rated 10 out of 10 by Angela Saylor Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Excellent service always very detailed when they tell you what is wrong with your vehicle fast and efficient

Report a concern   December 31, 2025 — Rated 10 out of 10 by A.R. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Helpful and patient staff this time

Report a concern   December 31, 2025 — Rated 10 out of 10 by S.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Convenience and friendly service

Report a concern   December 31, 2025 — Rated 10 out of 10 by Rodney Neighbors Don Franklin London Ford - Service
What do you like about our products and services?

The staff there is amazing. Jacob or Joshua (I’m bad with names) is an awesome service writer. Always a pleasure dealing with him. Thank you.

Report a concern   December 31, 2025 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly service comfort waiting area

Report a concern   December 31, 2025 — Rated 10 out of 10 by S.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

I was able to drop my car off early, professional treatment!

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Knowledgeable staff and friendly.

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.I. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Prompt, professional service.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Barry Simpson Don Franklin Campbellsville Service Department
What do you like about our products and services?

Great product, warranty, and service team was friendly helpful and timely. Awesome experience. Keep of the good work!

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very helpful and timely in their work.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Ruth Warren Don Franklin Campbellsville Service Department
What do you like about our products and services?

Excellent service. I depend on my jeep and they make me feel like they do a good job so I don't have any worries

Report a concern   December 31, 2025 — Rated 10 out of 10 by S.L. Don Franklin Somerset KIA Service
What do you like about our products and services?

Don Franklin service center is very accommodating and great service.

Report a concern   December 31, 2025 — Rated 10 out of 10 by M.E. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Original equipment is best for a product and it is important to have people that know the products to work on them as well.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Lisa Swimm Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer, in the service department, is absolutely phenomenal! She makes me feel like a special customer.
I trust the people who work on my car and the parts from Nissan.

Report a concern   December 31, 2025 — Rated 10 out of 10 by P.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was great and the wait time was also great .

Report a concern   December 31, 2025 — Rated 9 out of 10 by J.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Employees

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling service is great! Work is usually done in a timely manner. Staff is friendly and courteous. Any issues are resolved quickly and courteously.

Report a concern   December 31, 2025 — Rated 9 out of 10 by L.C. Don Franklin Auto
What do you like about our products and services?

So far everything as always beengreat.

Report a concern   December 31, 2025 — Rated 10 out of 10 by D.L. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service Department is over the top!!!! Like l’ve said before. Service rolls the red carpet out for me. Detailed and always follows up. Service manager’s and service technician. Thank you! Don Franklin’s Dodge,Jeep, Ram as a whole , Thank you!!!

Report a concern   December 31, 2025 — Rated 9 out of 10 by Debra Ratliff Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, easy to schedule service

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.T. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everything

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very qualified and knowledgeable. Works with issues that arrive in a timely manner service will work with customers to provide best care possible.

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.R. Don Franklin Monticello Service
What do you like about our products and services?

Staff was great very helpful

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.J. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Great service
Honest employees

Report a concern   December 31, 2025 — Rated 10 out of 10 by James Roan Jr Don Franklin Bardstown - Service
What do you like about our products and services?

Excellent work and great communication with service.

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very quick and efficient service.


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