Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 18, 2026 — Rated 10 out of 10 by M.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Just know we appreciate your hard work and would definitely recommend you to everyone!

Report a concern   February 18, 2026 — Rated 10 out of 10 by T.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Services were quick and efficient.

Report a concern   February 18, 2026 — Rated 10 out of 10 by R.B. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Friendly service people. They do great work

Report a concern   February 18, 2026 — Rated 10 out of 10 by Carol Clouse Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Selection and service. I’ve bought several vehicles there and I don’t shop anywhere else. The salespeople go out of their way to make sure that you have a great experience. I highly recommend the service department as well.

Report a concern   February 18, 2026 — Rated 10 out of 10 by W.P. Don Franklin Auto
What do you like about our products and services?

Very good service

Report a concern   February 18, 2026 — Rated 10 out of 10 by Jordan Stivers Don Franklin CDJRF Sales Department
What do you like about our products and services?

First time car buyer, I was very anxious but Colleen made it such a smooth process. She walked me through every step and was very informative!

Report a concern   February 18, 2026 — Rated 10 out of 10 by D.K. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Both are great!

Report a concern   February 18, 2026 — Rated 10 out of 10 by Darian Lile Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great inventory and sales service was very professional.

Report a concern   February 18, 2026 — Rated 10 out of 10 by B.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody was extremely helpful and to the point. Willing to do what he could to find a vehicle we were interested in.

Report a concern   February 18, 2026 — Rated 10 out of 10 by Anthony Parsons Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly Staff.

Report a concern   February 18, 2026 — Rated 10 out of 10 by Carl Peters Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Tommy was great to work with.

Report a concern   February 18, 2026 — Rated 10 out of 10 by B.Q.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I trust them to do what needs to be done and to tell me what my options are.

Report a concern   February 17, 2026 — Rated 10 out of 10 by E.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

MJ is very informative and patient!

Report a concern   February 17, 2026 — Rated 10 out of 10 by Agnes Mattingly Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Searched until he found what I wanted! Very knowledgeable!

Report a concern   February 17, 2026 — Rated 10 out of 10 by S.L. Don Franklin Ford - Service
What do you like about our products and services?

👍

Report a concern   February 17, 2026 — Rated 10 out of 10 by A.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and easy.

Report a concern   February 17, 2026 — Rated 10 out of 10 by Christopher Roark Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Our family was very pleased with the service and professionalism. We had bad experience with a formal dealership in the past in another county. We were so happy with your prompt service and the individual name Ron. He was very professional and informative couldn't had any better service. Thank you

Report a concern   February 17, 2026 — Rated 9 out of 10 by S.J. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone was quick and helpful

Report a concern   February 17, 2026 — Rated 10 out of 10 by F.D.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone’s friendly and accommodating to all my needs

Report a concern   February 17, 2026 — Rated 9 out of 10 by M.A. Don Franklin Glasgow Service Department
What do you like about our products and services?

How you keep up with the needed maintenance for my car each time it is serviced.

Report a concern   February 17, 2026 — Rated 10 out of 10 by Michelle Pantisano Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was so pleasant and not pushy

Report a concern   February 17, 2026 — Rated 10 out of 10 by Tim Lanter Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Genesis cars and showroom were beautiful and our salesman Ben was awesome and very likable. We decided not to purchase a vehicle now but will revisit later in 2026.

Report a concern   February 17, 2026 — Rated 10 out of 10 by A.C. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I love the fact that I did not get along with my first salesman and Jesse had placed me with Connor. He was amazing and was able to keep my business!!
Even though the Hyundai was not originally what I wanted I told him what I needed in a vehicle and within a certain budget and he was able to find me a perfect vehicle!!
He was very patient with me through it all, from answering any questions that I had or issues.
Connor thank you again!
Everyone was nice from the time we got there until we left and I live 2 hours away. It was good to drive somewhere and everyone be so nice!
Connor you are doing amazing! Hope will cross paths again!!

Report a concern   February 17, 2026 — Rated 10 out of 10 by G.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Fast and friendly

Report a concern   February 17, 2026 — Rated 10 out of 10 by M.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly & courteous staff. Nice waiting area & complimentary coffee, water & snacks.

Report a concern   February 17, 2026 — Rated 10 out of 10 by M.B. Don Franklin Monticello Service
What do you like about our products and services?

Wonderful

Report a concern   February 17, 2026 — Rated 10 out of 10 by Johnathon Rice Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very professional and quick!

Report a concern   February 17, 2026 — Rated 10 out of 10 by A.A. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service is always top tier

Report a concern   February 17, 2026 — Rated 10 out of 10 by G.J. Don Franklin Corbin CDJR Service
What do you like about our products and services?

They are the best people to work with always ready to help me out and I’m so glad I really needed the help and I’m so thankful for what they did for me thank u all so much form the bottom of my heart this is Amber Last name removed

Report a concern   February 16, 2026 — Rated 10 out of 10 by Desiree Marshall Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Jamal, was excellent and listened to exactly what I wanted! No hard sales pitch, pressure, or feeling the need to buy a vehicle from Don Franklin. Superb service from Jamal, Buck, and Olivia!


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