Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 3, 2025 — Rated 10 out of 10 by P.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

In-N-Out in no time and very courteous.

Report a concern   December 3, 2025 — Rated 10 out of 10 by Doug Bray Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service was fast and very affordable

Report a concern   December 3, 2025 — Rated 10 out of 10 by James Mathews Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service at a reasonable rate. Friendly people in every department that I have worked with.

Report a concern   December 3, 2025 — Rated 10 out of 10 by D.M. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Good service

Report a concern   December 3, 2025 — Rated 10 out of 10 by T.M.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very Friendly, Keeps you updated on the status of your vehicle which i really enjoy. They helped me out alot on my car. They was very ackknowable in knowing what was wrong with my car by me explaining to them what it was doing. Excellent Service.

Report a concern   December 3, 2025 — Rated 10 out of 10 by Louis Anderson Don Franklin Somerset GM Service Department
What do you like about our products and services?

I have always gotten superior support from Don Franklin.

Report a concern   December 3, 2025 — Rated 10 out of 10 by R.N. Don Franklin Burkesville Service Department
What do you like about our products and services?

Always quality service with very nice and accommodating service crew.

Report a concern   December 3, 2025 — Rated 10 out of 10 by S.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

On time service, and very quick

Report a concern   December 3, 2025 — Rated 10 out of 10 by S.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

We love our Nissan Murano! Services are very timely & efficient and the staff is super friendly!

Report a concern   December 3, 2025 — Rated 10 out of 10 by S.P. Don Franklin London Ford - Service
What do you like about our products and services?

Scheduling appointments are easy and always convenient for the time I need. Service department and service manager is always top notch!

Report a concern   December 3, 2025 — Rated 10 out of 10 by L.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast and courteous service

Report a concern   December 3, 2025 — Rated 10 out of 10 by Donnie Reid Don Franklin London Ford - Service
What do you like about our products and services?

I trust the service there. Like the employees at Don Franklin.

Report a concern   December 3, 2025 — Rated 10 out of 10 by R.H. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Treat great the one at the desk was very professional

Report a concern   December 3, 2025 — Rated 10 out of 10 by L.K. Don Franklin Glasgow Service Department
What do you like about our products and services?

That they are friendly and fast . They do what they say they’ll do in a timely manner.

Report a concern   December 3, 2025 — Rated 10 out of 10 by A.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Services there is great!! Very friendly people

Report a concern   December 3, 2025 — Rated 10 out of 10 by M.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service was professional and efficient.

Report a concern   December 3, 2025 — Rated 10 out of 10 by S.T. Don Franklin London Ford - Service
What do you like about our products and services?

It’s quick and easy

Report a concern   December 3, 2025 — Rated 10 out of 10 by Brenda Smith Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timely service! I generally wait for my vehicle and I have never been disappointed! I have never had service anywhere else! I have been totally satisfied!

Report a concern   December 3, 2025 — Rated 10 out of 10 by N.U. Don Franklin Bardstown - Service
What do you like about our products and services?

The quick and fast service with respectful employees

Report a concern   December 3, 2025 — Rated 9 out of 10 by K.D. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Easy to get scheduled in for an appointment and they get you out on a timely basis

Report a concern   December 3, 2025 — Rated 10 out of 10 by C.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I can’t say enough good things about the Don Franklin Lincoln Service Department. Every time I’ve brought my vehicle in, they’ve been professional, honest, and incredibly easy to work with. They communicate clearly about what’s going on with your car, never make you feel rushed, and actually take the time to explain what they’re doing and why.

The staff is friendly from the moment you walk in, and the technicians truly know their stuff—you can tell they take pride in doing the job right the first time. My service was done quicker than expected, and the whole experience was smooth from start to finish.

If you’re looking for a service department you can trust, I genuinely recommend Don Franklin Lincoln. They’ve earned a customer for life!

Report a concern   December 3, 2025 — Rated 10 out of 10 by D.G. Don Franklin Ford - Service
What do you like about our products and services?

Excellent communication

Report a concern   December 3, 2025 — Rated 10 out of 10 by G.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Excellent customer service

Report a concern   December 3, 2025 — Rated 9 out of 10 by R.D. Don Franklin Auto
What do you like about our products and services?

My car seems to be a good product.. customer service has been good.

Report a concern   December 3, 2025 — Rated 9 out of 10 by J.D. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Prompt service and given complete details of what the vehicle was serviced for.

Report a concern   December 3, 2025 — Rated 9 out of 10 by A.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Salesman josh was great to work with. Friendly and did not pressure me into buying anything. The financing department was also very friendly and smooth process.

Report a concern   December 3, 2025 — Rated 10 out of 10 by M.F. Don Franklin Somerset KIA Service
What do you like about our products and services?

Affordable

Report a concern   December 3, 2025 — Rated 10 out of 10 by Tammy Hall Don Franklin Somerset GM Service Department
What do you like about our products and services?

They always try to get you in as soon as they can

Report a concern   December 3, 2025 — Rated 10 out of 10 by R.R. Don Franklin Somerset KIA Service
What do you like about our products and services?

Great service

Report a concern   December 3, 2025 — Rated 10 out of 10 by L.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone has been great. I have been treated with respect and friendliness every time. You have awesome people working for your dealership.


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