Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 18, 2026 — Rated 10 out of 10 by B.T. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The people I purchased from

Report a concern   June 18, 2026 — Rated 10 out of 10 by Benjamin Walling Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything

Report a concern   June 18, 2026 — Rated 10 out of 10 by S.B. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Every one was very helpful and respectful my salesman Rusty was the best I make all the decisions about the purchase of my new car he asks what I like and didn’t like or wanted in a suv he made helpful suggestions he was patient and didn’t let me wait a long time so happy he made the stress I was feeling a lot less stressful driving home in my new car and happy.Thanks

Report a concern   June 18, 2026 — Rated 10 out of 10 by Debbie Price Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everyone was.very friendly and service was fast!

Report a concern   June 18, 2026 — Rated 10 out of 10 by T.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly and efficient and eager to make sure I’m pleased.

Report a concern   June 18, 2026 — Rated 10 out of 10 by B.P. Don Franklin Russell Springs Sales Department
What do you like about our products and services?

Very friendly and helpful

Report a concern   June 18, 2026 — Rated 10 out of 10 by D.G. Don Franklin Columbia Nissan Service
What do you like about our products and services?

The service department is just what the name says, service. Josh is great! He's informative about how my truck is doing, always friendly and accommodating.

Report a concern   June 18, 2026 — Rated 10 out of 10 by P.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service people

Report a concern   June 18, 2026 — Rated 10 out of 10 by J.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quality of work and parts.

Report a concern   June 18, 2026 — Rated 10 out of 10 by C.B. Don Franklin Russell Springs Service
What do you like about our products and services?

Very quick, communication was clear!

Report a concern   June 18, 2026 — Rated 10 out of 10 by B.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

You all have done a good job I appreciate it

Report a concern   June 18, 2026 — Rated 10 out of 10 by D.K. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Good service

Report a concern   June 18, 2026 — Rated 10 out of 10 by T.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great communication. Tony done an excellent job on the work performed and reasonable time frame.

Report a concern   June 18, 2026 — Rated 10 out of 10 by R.D. Don Franklin Ford - Service
What do you like about our products and services?

Reliable service

Report a concern   June 18, 2026 — Rated 10 out of 10 by Amber Stepp Don Franklin London Ford - Service
What do you like about our products and services?

They were super fast and everyone was super friendly

Report a concern   June 18, 2026 — Rated 9 out of 10 by T.D. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

It was very expensive, the parts department was very informative and very helpful with a product that I needed. Didn't like the 3 present charge for using my credit card. Over all good service.

Report a concern   June 18, 2026 — Rated 10 out of 10 by E.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quick, Knowledgeable, Reliable

Report a concern   June 18, 2026 — Rated 10 out of 10 by N.J. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Quick and friendly service

Report a concern   June 18, 2026 — Rated 10 out of 10 by Jimmy Cook Don Franklin Burkesville Service Department
What do you like about our products and services?

Was quick in and out

Report a concern   June 18, 2026 — Rated 10 out of 10 by Stephen Brown Don Franklin Russell Springs Service
What do you like about our products and services?

Fast and friendly service

Report a concern   June 18, 2026 — Rated 10 out of 10 by Joshua Boone Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Straightforward and no games.

Report a concern   June 18, 2026 — Rated 9 out of 10 by J.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

My car was repaired there. I was satisfied with them

Report a concern   June 18, 2026 — Rated 10 out of 10 by R.O. Don Franklin Corbin CDJR Service
What do you like about our products and services?

The service mgr was very helpful and understanding and worked hard to get the parts in that I needed
In would help if the dealership had more parts on hand like the brake caliper I needed and linkage for the transfer case
The service mgr himself found the problem with the transfer case after the tech said there was nothing wrong with it

Report a concern   June 18, 2026 — Rated 9 out of 10 by B.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Nice waiting area. Courteous employees.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Ramon Velasquez Don Franklin Somerset KIA Service
What do you like about our products and services?

It quickness of service

Report a concern   June 18, 2026 — Rated 9 out of 10 by C.N. Don Franklin London Ford - Service
What do you like about our products and services?

It was fast and a young gentleman even backed my suv for me so I didn't hit anyone.

Report a concern   June 18, 2026 — Rated 10 out of 10 by P.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Since we bought our car from you all have very helpful with service.

Report a concern   June 18, 2026 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

They let me know when everything was done.and I like that. I think they did a good job.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Toni Skaggs Don Franklin Russell Springs Service
What do you like about our products and services?

I like Luke he is helpful, knowledgeable and does his best to get you an appointment quickly. He will also give you a time range about how long the service or repair will take. That makes it easy to decide if you are leaving it or waiting on it. Luke knows you by name, extremely friendly and so pleasant.

Report a concern   June 18, 2026 — Rated 10 out of 10 by R.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly fast service and very detailed and informative service.


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