Customer Testimonials
On time and helpful
Service department very efficient
Local service. Most associates very friendly and courteous. One particular associate noticed I had waited a long time and got me a vehicle to drive to get a bite to eat for lunch while I was waiting.
Price is fair and customer service is excellent!
The service was very good the vehicle are great looking
The friendly people make this dealership the best. Adam and Lance were the best.
I’ve always had a good experience at this dealership
Everything!!
We think Don Franklin is the best!!
The service department on Richmond Road in Lexington found a serious problem that had not been found by Somerset used car intake. The error was acknowledged and properly corrected. Kaci Valdez oversaw this issue quite professionally We very much appreciate her efforts on our behalf.
Honest and friendly they go above and beyond to fix the problem
Work performed in a timely manner and the service writer was great.
Very accommodating and family atmosphere. David brown and Trey Price were very professional as well
Good
Very friendly and responsive. I have a lot of trust in them.
Provided a comfortable lounge to wait in.
They are friendly and efficient
Warranty of work and explanation of what was done. I waited and the atmosphere was good. Friendly service group. Very polite!
Fast, Friendly
, and Professional
As usual the service staff provided me with courtesy, care and best support with regards to my vehicle. I was given a choice of solutions, and it was performed with little delay. Don Franklin Hyundai is my go to for all things automotive.
Quick response to getting the job done
Service department is top notch. They go above and beyond for their customers!
Its quick and easy to get taken care of the people are really great at there jobs and nice the dealership i bought my Toyota from told me I would have to leave it with them an could take a day or so but don franklin made me an appointment when the part came and I was in and out in no time thank you for giving me the best experience out of any dealership ive been too A+ service thank you so much...
Sales representatives are kind and courtesy. They will go above and beyond to assist you with a vehicle.
I think Don Franklin has a very comfortable waiting area. I like how friendly and helpful the service department people are to me!
Work on my car is always a great experience!
I cannot praise Don Franklin Kia enough with the purchase of my 2020 Cadillac, My salesperson Brandon went above and beyond any expectations I could have ever had. This was an out-of-state purchase and Brandon was kind, generous and patient as I asked him 1,000 questions over a four day period. My car was delivered right on time and everything I could have ever hoped for. Thank you Don Franklin Kia from a VERY VERY HAPPY GEORGIA CUSTOMER ♥️
Friendly and helpful staff, I was very appreciative that someone took be back to work and also picked me up from work when my car was finished
Everyone is very friendly helpful
The service employee greeted me as soon as I came in and told me where everything was while I waited. When oil change was completed he checked me out. Excellent service!!
Very friendly and helpful people