Customer Testimonials
I found the car I wanted.
Good communication with the sales person!!
Friendly customer service
I wanted to shoutout Sasha who was the great worker who got me into a new vehicle couldn’t have done it without her would recommend anybody to her!!
Friend and keep you informed about you vehicle while
Working on it.
Quality products and professional atmosphere
I am a true Ford guy.
When you get to the service center they make you feel welcome and the staff and service on your car is great
Great people to do business with
Fast and good service
Even though the repair service for my vehicle was extremely outrageously high, it had to be done, and the service was done quickly. They did go out of their way to fix my vehicle correctly. However, I feel like that shopping around first for the same service needs to be done. I feel like I was from out of town and had no choice.
Always bought fords
Great sales staff. Great service department
We’ve bought twice now (‘23 Traverse, ‘25 Equinox) from DF Columbia because of Jordan Mann. He is a great example of the difference customer service can make. He is attentive and accessible. He takes initiative and advocates for his customer.
Buying vehicles mostly seems like a losing proposition and large purchases can be unnerving, but Jordan puts his clients at ease.
We’re pleased with our purchase and vehicle. But those can be found anywhere. The trust and customer service really make the difference.
Love my new Santa Cruz. Very friendly staff
The service was very quick and complete.
Friendly Dies great work. Waiting area is very nice Some places are terrible
Handle the quick lane appointment quickly with a minimum wait time.
People providing Your services have been professional and the work has been great so far. My first oil change on my new car . I was pleased from the time I checked in to the time they returned my car all cleaned up !
Puts co customers first
Team is awesome. The guys at nissan go above and beyond when it comes to customer service. Everyone was very friendly and every manager there talked to me for a few minutes even if it was just friendly conversation. I will definitely be back for my next purchase!
Simplicity of getting in and out of service dept.
Service is great! They keep you informed and they do a great job!
We've been using Don Franklin since 2020 and haven't even thought about other dealerships since. Their service is great. They're super accommodating and helpful. The consultants are awesome at what they do - they actually ask what you need instead of being pushy about selling something.
I would recommend Don Franklin, Kindra and Tim to everyone. They make the buying process so easy and are incredibly helpful.
The people are very friendly and know what they’re talking about. And the products are dependable and reasonably priced.
Dependability
Service team at Nicholasville KY is outstanding. My entire family has our vehicles done there. Chad, Jacob & Brad provide a high level of customer service.
Scott was amazing, and everyone else were friendly and kind.
Friendly, efficient service
Clean, on time , professional