Customer Testimonials
friendly service gets you in and out
Always helpful and can answer all my questions
Polite & efficient service.
Friendliness and good products
Quick in, quick out. All issues addressed and resolved. Thank you
Great service. All of the employees are kind to their customers. Always good products and the honesty is so rewarding.
I love Toyotas
Danni got me exactly the best deal and the vehicle I wanted. Thank you Danni
Nice eopld
Your service advisor Brenda, Lee, and Randy service manager was awesome. Took care of my problem. You have a good team down there. I’ll recommend you to everybody. Thanks for everything.
Best Service department around.
Friendly service
Customer service is top notch h. I only had diagnostic test during my visit.
Great place. Scotty was great to work with.
Knowledge, quickness, honesty
A+++ service!!! Jacob Stines and his crew went above and beyond to make sure all my wants AND needs were met and fulfilled to the highest extent. My vehicle has never drove better than it has since I got it back. They picked up my vehicle and dropped it off with extreme promptness and care! I highly recommend the dealership and services offered!!
Rick did amazing and everyone was friendly and nice
It's easy to make an appointment and most times they can get you in fairly quickly.
My experiences with the Don Franklin work family is always positive. Every employee at the Columbia and Russell Springs location (my main locations) goes above and beyond to take care of whatever needs I have from parts and service to sales.
Efficiency and the excellent quality of service provided.
And the staff is amazing!
My only complaint is that I have had several small problems with my truck and it is adding up in dollars. The service dept. is great!
Fast, efficient service
Andrew Russ is the reason I bought the truck there. He in my opinion the best salesman I ever worked with.My son is a Marine and will be home on leave in March I’ve already shown MR. Russ what he wants to buy and I am bringing him there.Thanks.
Do a great job
Friendly good service honor their product.
Franklin Brothers has always treated me with respect. I can always be sure they use the best products for my car.
Everyone was kind and courteous during my service on my vehicle and would like to thank them for that.
Your service, friendly and kindly personal thanks
Everyone at the Russell springs lot has been very friendly.
Friendly staff and availability