Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 14, 2026 — Rated 10 out of 10 by L.J. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly people. Quality product

Report a concern   October 14, 2026 — Rated 10 out of 10 by B.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Great truck

Report a concern   October 14, 2026 — Rated 10 out of 10 by Bryan Page Don Franklin Somerset KIA Service
What do you like about our products and services?

Very professional and knowledgeable staff Don Smith the service writer I had was absolutely amazing going above and beyond to make sure my vehicle was taken care of

Report a concern   October 14, 2026 — Rated 10 out of 10 by R.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Fast and friendly service

Report a concern   October 14, 2026 — Rated 10 out of 10 by Kimberly Casada Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Work done in a timely manner, explains things to help me understand, friendly, efficient.

Report a concern   October 14, 2026 — Rated 9 out of 10 by Connie Brunson Don Franklin Bardstown - Service
What do you like about our products and services?

The service has been sporadic a few times. Several times it has been fast and great but several times it has been terrible. One time it took 3 hours to get an oil change- and I had an appointment. This last visit was great, the advisor worked hard for me.

Report a concern   October 14, 2026 — Rated 9 out of 10 by V.D. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I like the scheduling. I have always got in on my time without waiting. I always buy my tires from you all. So far I have been satisfied with both service and products.

Report a concern   October 14, 2026 — Rated 10 out of 10 by Wesley Warfield Don Franklin Bardstown - Service
What do you like about our products and services?

I love the knowledge of the service writer and the ability to take care of the problem and resolve it in a timely manner

Report a concern   October 14, 2026 — Rated 10 out of 10 by John Conley Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

All service writers are top notch and always willing to help!!

Report a concern   October 14, 2026 — Rated 10 out of 10 by C.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

I like how everyone is willing to help and to take the time to answer all of your questions. I like how you keep your word

Report a concern   October 14, 2026 — Rated 10 out of 10 by Melissa Ferrel Don Franklin London Ford - Service
What do you like about our products and services?

Very professional! Fast and Easy service all the way ! Made it so easy to my oil change!

Report a concern   October 14, 2026 — Rated 10 out of 10 by R.A. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Basic services are fast and reasonable priced. Friendly people and a decent place to wait for your vehicle. It’s really nice to book an appointment only whenever it’s convenient to you to do so.

Report a concern   October 14, 2026 — Rated 10 out of 10 by L.M. Don Franklin Nicholasville Hyundai - Service
What do you like about our products and services?

You have an excellent service department

Report a concern   October 14, 2026 — Rated 10 out of 10 by M.B.F. Don Franklin Hardin County Ford Service
What do you like about our products and services?

You invited me to come and see what you had but we’re not pushy nor aggressive in any way . Once I saw and drove the vehicle you were accommodating and helpful in making the vehicle mine and affordable . My sales person was the best. Thank you to the whole staff.
Anne Foster

Report a concern   October 14, 2026 — Rated 10 out of 10 by C.M. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Quick, easy to schedule

Report a concern   October 14, 2026 — Rated 10 out of 10 by Debra Kiser Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like how they let me know what I need and offer solutions to fix. I’m not pressured into anything and I can trust it is done correctly.

Report a concern   October 14, 2026 — Rated 10 out of 10 by Francisca Sicairos Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Josiah has been great everytime I have visited. He has taken care of my repair automotive needs.

Report a concern   October 14, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron was very professional and answered all my questions

Report a concern   October 14, 2026 — Rated 10 out of 10 by Tim Sampson Don Franklin Ford - Service
What do you like about our products and services?

Don Franklin has always taken care of my vehicle and my family vehicles

Report a concern   October 14, 2026 — Rated 10 out of 10 by S.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always fast and friendly!

Report a concern   October 14, 2026 — Rated 10 out of 10 by Terra Walker Don Franklin Campbellsville Service Department
What do you like about our products and services?

It was fast east to schedule and everyone was Absolutley great!

Report a concern   October 14, 2026 — Rated 10 out of 10 by Carol Tomsik Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your staff was very friendly and helpful. They truthfully gave me the information I needed to maintain my car. Because of this I feel confident about the condition of my car and about driving it in the upcoming winter weather. The waiting area was comfortable and I appreciate the free bottled water. By the way, there are tables there where you can plug in your tablet or computer. I assume they have WIFI. If you are a coffee drinker, the have a coffee maker and wash up sink. Perhaps, as a suggestion, you could offer tea bags. Basically, they take the pain out of waiting.

Report a concern   October 14, 2026 — Rated 10 out of 10 by H.M. Don Franklin Bardstown - Service
What do you like about our products and services?

Oil change and a tire sensor replacement in less than 30 minutes, not bad.

Report a concern   October 14, 2026 — Rated 10 out of 10 by D.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They get the job done.

Report a concern   October 14, 2026 — Rated 10 out of 10 by G.R. Don Franklin Bardstown - Service
What do you like about our products and services?

The person helping me went out of her way to make sure all my issues were taken care of. I left there knowing I was driving a safe truck.

Report a concern   October 14, 2026 — Rated 10 out of 10 by David Daniels Don Franklin Bardstown - Service
What do you like about our products and services?

I like the way the service department takes the time to help customers.

Report a concern   October 14, 2026 — Rated 10 out of 10 by Tricia Nitz Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

It’s always friendly people and they do amazing work

Report a concern   October 14, 2026 — Rated 10 out of 10 by J.S. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and helpful.

Report a concern   October 14, 2026 — Rated 10 out of 10 by M.G. Don Franklin London Ford - Service
What do you like about our products and services?

Always helpful and friendly

Report a concern   October 14, 2026 — Rated 9 out of 10 by G.F. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Fast and Fast service with professionalism always willing to go the next step if need be


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