Customer Testimonials
Service advisor Lyle is helpful and knowledgeable. He always follows up and does what he tells us he is going to do. Everyone there is professional and efficient.
They are the best!
The service, the service management and the folks that make it run. Feel at Home.
Professional and clean
Friendly
I loved that they did a video review of the car. And they were quick and thorough! Makes me feel very secure in their work.
Quick courteous service
I love my Tahoe and there service department is great
Everything I had done to my 2012 TUNDRA was very good & thank you all
I am pleased with the service performed.
Prompt of scheduled appointment which is very much appreciated
Easy to deal with in purchasing a vehicle.
Hospitality and promptness.
They were very prompt to address the issue with my car. Very friendly.
Well I accidentally went a week early and had no idea I had until days later. They never said a word to me about being there on the wrong day. Still serviced my car and was super nice the entire time!
Ease of appointments and efficient service.
Friendly service writers. Efficient and professional service garage staff. Great looking building. Quality vehicles.
Friendly and professional staff
Everyone at Don’t Franklin, from sales to parts and service, are extremely courteous. It’s obvious that taking care of your customers is your top priority. Job well done!!!
I like the products because it’s Mopar equipment and the services are top tier. Friendly staff and very helpful. Feel like family when I deal with them
Appointments always quick and they talk to you about your vehicle if it needs anything else at this time
I love my Nissan Kicks.it rides great and I get great gas mileage. The service was great on the recall work I had done. Everyone was friendly and professional.
Service is excellent & pricing is very reasonable.
Don Franklin uses original &/or quality products for one’s make & model & not after market products.
Very professional. They will call you when they say they will.
Rather new owner of my first Nissan purchase. It has been a great experience with purchasing and my first scheduled servicing. Professional staff all around!
My recent service experience was great. The service advisor, Josiah, was very knowledgeable and friendly. I highly recommend this dealership.
I’ve driven full size GMC and Chevys my whole life but loving my Nissan truck so far. I’m a lifelong car guy and shade tree mechanic and my sons a mechanical engineer so I like talking to other car guys and people who are knowledgeable.
The guys at Columbia Nissan were friendly and knowledgeable. They were familiar with all the Nissan upgrades and Nismo upgrades I am considering as well as the aftermarket ones, have experience installing them and gave me fair labor prices to install my future mods (I’m getting tired of always doing my own work). In contrast I stopped in Elizabethtown last week at the Nissan Dealer and they stared at me blankly and were clueless when I asked them about upgrades to my truck. They claimed to have never done any of them and quoted me astronomical labor prices. They were either clueless or uninterested and didn’t want my business.
The guys in Columbia are excited to help me build/mod my truck.
The service started exactly at my appointment time and was done quickly and was only $58 dollars! Cheapest oil change in years! There could be a new Pathfinder in my wife’s future if you keep up the good work!
At Don Franklin Somerset, they are god sent! Don was my service advisor and he fought to the very end to get me back on the road in a vehicle that drove like a brand new car, which was my previously bought brand new SUV. Highly recommend Don Franklin Somerset!!
Friendly associates and fast service
Brandon was very friendly and very efficient
Rawleigh bowling was great. He was very nice and kind and so helpful He Did everything he could to get us exactly what we was looking for.. we love the vehicle