Customer Testimonials
Spoken to by name when I am there by Greg and Ralph. Friendly service personnel. Fast service on my vehicle. No waiting - they’re ready at my appointment time.
Professional in all areas!
Everything.
Bought new 2012 Sonata. Owned for 12yrs. 337,000 miles. Motor finally failed. Hyundai bought it back from me for $5800!
All of the Sales staff at Don Franklin Lincoln were very knowledgeable of their products and financing options.
Kawun Ali was a great help getting my daughter in a great vehicle. He was very quick to respond and get the vehicle when he said he would! Great salesman!
Friendly and very helpful !
good truck
Everyone at Don Franklin Toyota in Corbin is extremely helpful. Every time I go in there from the salesperson to the clerks service attendant parts everyone they make you feel like your family when you come in anything they can do to help they try to do.
Service was very good. Misty couch was amazing and very helpful
Very professional kept me informed and answered all my questions. There was not a bunch of back-and-forth feeling like you were pressured when I arrived at the dealership after negotiating over the phone. I was there less than a half an hour filling out and me and my family could get out of there. This is the shortest amount of time I’ve ever spent in a dealership in my life.
Like being able to drive into the building and get out instead of parking to go in. Provided great service. Wait time was long but they had gotten behind on another vehicle.
They handled my situation with my vehicle very professionally and there was issue with the repair, but before moving forward, they contacted me to let me know what needed to be done, with my okay, rather than going ahead and then seeing the surprise on the bill. Very well pleased!
Convenient to where I live. People are very courteous. Think they do a good job.
The Outland is dependable and I keep the maintenance up on it routinely. But I feel the customer service for the maintenance department is not customer friendly and don’t care about customer satisfaction or what the cost is to the customer. For example I brought my Outlander in for an oil change and had the fall coupon for either $69.00 off for a regular oil change or $89 for oil change with inspection. I needed a brake and rotors replaced. The maintenance person took the $50.00 manufactures coupon. And refused to use either of the other ones in exchange. Said against policy. I’m a widow on a limited and every penny counts on my budget. Not customer friendly at all. Love my Outland but the customer service sucks.
I’ve been a KIA owner for 14 years. I have obviously had good luck out of the brand. I am pleased with the service I receive at Don Franklin KIA and the staff are always friendly. They schedule me quickly and complete my regular services as timely as possibly. When it’s time for another vehicle, I will choose another KIA more than likely.
They was very friendly , professional, and quick
Leigh is a great person to work with.
Very friendly and helpful
Services is quick and you have a nice place to wait at!
The young man that waited on me was very kind, and helpful. Took about an hour to do the service work that I was scheduled to have done. Everything works great.
Can count on reliable service close to home and reliable
Great and easy to deal with fantastic customer service
All of the people in the service department was so nice and they care about there customers
The employees are very helpful and friendly and the service is fast and great !
Get you in for serving quickly
Very reasonable prices, excellent and fast service🥰
I can always get an appointment quickly and they are very good to help fix the problem.
Everyone is nice, helpful, & courteous. They complete my service timely.
We have trust in Jay Ramsey and feel comfortable doing business there. I have recommended the dealership to several friends.