Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 10, 2026 — Rated 10 out of 10 by V.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I really appreciate how friendly, helpful, and efficient everyone is throughout the business. I also especially appreciate the honesty of the service department. They don’t recommend or do unnecessary work just because they can, and that honesty and integrity really means a lot. It’s nice to know you can trust the people taking care of you and your vehicle!

Report a concern   August 10, 2026 — Rated 10 out of 10 by B.G. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I just get oil changes. There always friendly and on time when you have an appointment. Great customer service.

Report a concern   August 10, 2026 — Rated 10 out of 10 by C.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional

Report a concern   August 10, 2026 — Rated 10 out of 10 by G.W. Don Franklin Russell Springs Service
What do you like about our products and services?

The customer service is great. The two guys upfront that you have in Russell Springs that take the call and talk to you Luke. I think it is and the other guy they’re very personal and seem to really care. I appreciate them.

Report a concern   August 10, 2026 — Rated 10 out of 10 by M.O. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service department had my oil change completed in great time. I liked the text message saying my car was ready for pickup.

Report a concern   August 10, 2026 — Rated 10 out of 10 by D.T. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Prompt & Friendly service thats hard to find these days.

Report a concern   August 10, 2026 — Rated 9 out of 10 by C.E. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

I know and enjoy doing business with the people who work there…

Report a concern   August 10, 2026 — Rated 10 out of 10 by S.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Everyone there is so nice and friendly. They seem to truly care.

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.M. Don Franklin Columbia Nissan Service
What do you like about our products and services?

I always bring my car here for a tune-up. The staff is very kind and honest. They do the work fast and explain everything clearly. My car runs great every time I leave. I am very happy with their service. I highly recommend them to anyone

Report a concern   August 10, 2026 — Rated 10 out of 10 by L.G. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Zach Smith was the perfect salesman. I am 74 and newly retired. Zack asked a lot of questions so many good questions that it brought up ideas that I hadn't thought about. Example.. were you planning on towing an RV of some kind? Actually I forgot to ask about that. Kudos Zach. He paired me with the perfect vehicle, it was not overpriced in my opinion having had four Toyota trucks in my life all over 400,000. As I said I am newly retired so the sticker shock has sent me back to the drawing board. I'm not done yet with Zack. That's a good salesman.

Report a concern   August 10, 2026 — Rated 10 out of 10 by P.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

Picking up and returning my car makes getting my car serviced much simpler

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.D. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Best customer service in Somerset and Kentucky

Report a concern   August 10, 2026 — Rated 10 out of 10 by H.J.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very courteous service department and fixed the issues I had on my Chevy Silverado

Report a concern   August 10, 2026 — Rated 10 out of 10 by D.H. Don Franklin Monticello Service
What do you like about our products and services?

Took one day to get me in for a service for my truck.

Report a concern   August 10, 2026 — Rated 10 out of 10 by S.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Your service department is on top of things. Thank you for getting me in and out quickly.

Report a concern   August 10, 2026 — Rated 10 out of 10 by A.S. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

10/10

Report a concern   August 10, 2026 — Rated 10 out of 10 by T.D. Don Franklin London Ford - Service
What do you like about our products and services?

Always had real good experience wouldn’t wanna go anywhere else. Highly recommend

Report a concern   August 10, 2026 — Rated 10 out of 10 by C.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Love the quality and the service so far is nice and professional

Report a concern   August 10, 2026 — Rated 10 out of 10 by G.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always like bringing my car back to the dealership. Everybody tells me that I pay more. but I don’t care. I like to know that my car is well taken care of.

Report a concern   August 10, 2026 — Rated 10 out of 10 by Monica Justice Don Franklin Somerset KIA Sales
What do you like about our products and services?

Kallum was excellent on the deal and patient dealing with me. Highly recommend anyone going and letting him find your dream car. Only thing little disappointed in is it didn’t get cleaned outside like told. But love the car my salesman and the dealer. Thanks

Report a concern   August 10, 2026 — Rated 10 out of 10 by Rick Herrin Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service, excellent mechanics, always friendly and helpful. Thank you

Report a concern   August 10, 2026 — Rated 10 out of 10 by M.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Timely service

Report a concern   August 10, 2026 — Rated 10 out of 10 by B.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Everyone I talked to were very friendly and were helpful . The work done was completed in a timely manor.

Report a concern   August 10, 2026 — Rated 10 out of 10 by R.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Friendly!!

Report a concern   August 10, 2026 — Rated 10 out of 10 by Glenda Kays Don Franklin Bardstown - Service
What do you like about our products and services?

On time….people are always nice and courteous!

Report a concern   August 10, 2026 — Rated 10 out of 10 by Dennis Watts Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Tim wells is very easy to work with makes you feel like a friend

Report a concern   August 10, 2026 — Rated 9 out of 10 by A.B. Don Franklin CDJRF Sales Department
What do you like about our products and services?

It was fast and efficient friendly sales person would buy from them again!!!

Report a concern   August 10, 2026 — Rated 10 out of 10 by E.K. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Everyone was great, especially Emily

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.V. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service staff are all top notch

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.G.I. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everything


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