Customer Testimonials
I always have Franklin Ford to do my service. They use original ford parts to keep my Ford Edge running the best. Recommend them highly.
The employees are the BEST! Super thoughtful, knowledgeable, and kind.
Jen was good to work with
Every body was friendly
Friendly and good work
Dependable and reliable service
Fast friendly service!
Fast service
Convenient and good customer service
I had an idea of what I wanted and J was quick to send me a list of vehicles that matched the description. When I chose one I liked best, it was already clean and pulled out front of the nearby location and ready for me to test drive. He and Sydney made me feel very comfortable, no pressure and very welcoming. This is a SLICK looking ride!
Do great work and the staff is very friendly! They do everything in a timely manner
The service team walked me through my first service for my new car. Very helpful, thorough and knowledgeable. I had a lot of questions and everyone was very helpful!
Ransom Griffey was friendly and helpful, though we never got to the point of negotiating a lease price on an Enclave. I would still like to know if it would be worth traveling from NJ to lease a vehicle in Kentucky
Top notch service by folks that make you feel welcomed, appreciated and valued.
Beautiful showroom, excellent customer support and knowledgeable salesman.
No pressure sales misty couch professional and informative
Friendly, professional, and explain what has been done or needs to be done.
The variety of vehicles was impressive, and I really appreciated that vehicles could be brought in from other lots for added convenience. The salesman we worked with, Cody Thompson, was absolutely excellent! He was very knowledgeable about every vehicle we asked about and was more than willing to grab the keys for each one we wanted to see and test drive—which was quite a few—but he did it all with a smile.
Cody took the time to thoroughly explain every detail as we narrowed down our options and walked us through the entire purchasing process. He was personable, patient, and made what is usually a stressful experience for me feel easy and enjoyable.
I love my new vehicle and all the services offered, and I will definitely be a returning customer when it’s time for another purchase!
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Well I like being able to get in quickly for them to service my SUV
Everyone at Don Franklin worked very hard to help us find the truck we were looking for. Have always found the people at Don Franklin to be friendly and professional.
The sale person Anthony was a great sales person
Staff were very professional and work was completed in a very timely manner.
Pretty fast service
Great customer service and top notch respect!
Everything was great thank you
Workers were friendly.
Love how friendly and helpful everyone is.
Your excellent job and maintenance in my car and customer service.
New service center. Efficient service