Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 14, 2026 — Rated 10 out of 10 by Adexi Cabeza Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excelente servicio y amabilidad
Report a concern   October 14, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Easy scheduling for service,very accommodating!
Report a concern   October 14, 2026 — Rated 10 out of 10 by B.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

I love my KIA. Only thing we set in the lobby waiting for 3 hours no one asked if we needed anything. After listening to the manager talking about how employees should come over and talk with people waiting for the cars to be maintenance. So that was a little disappointing. The service crew excellent!
Report a concern   October 14, 2026 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and fixed my issue

Report a concern   October 14, 2026 — Rated 10 out of 10 by K.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Great customer service. The service writer named Tyler is very polite and helpful.

Report a concern   October 14, 2026 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

OEM
Report a concern   October 14, 2026 — Rated 10 out of 10 by A.J. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great customer service . Service center is wonderful. Quick and efficient.

Report a concern   October 14, 2026 — Rated 10 out of 10 by C.W. Don Franklin London Ford - Service
What do you like about our products and services?

All work was completed and met or exceeded expectations
Report a concern   October 14, 2026 — Rated 10 out of 10 by W.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jenifer is an amazing asset to the Don Franklin organization, making the service experience pleasant

Report a concern   October 14, 2026 — Rated 10 out of 10 by H.W. Don Franklin Auto
What do you like about our products and services?

The friendliest customer service and knowledgeable, they talk to me by name and always acknowledge my child! We enjoy coming in for oil changes even though it’s a chore. 10/10 recommended

Report a concern   October 14, 2026 — Rated 10 out of 10 by R.T. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and professional service

Report a concern   October 14, 2026 — Rated 10 out of 10 by C.B. Don Franklin Monticello Service
What do you like about our products and services?

Everyone is on the ball!
Report a concern   October 14, 2026 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

No wait time, they were super fast and everyone was so nice. I’m a girl who knows nothing about vehicles and they took the time to explain everything to me and answer all my silly questions.

Report a concern   October 14, 2026 — Rated 10 out of 10 by D.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Courteous, friendly, professional, and done in a timely manner

Report a concern   October 14, 2026 — Rated 10 out of 10 by R.E. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Fast service and everyone is so friendly!
Report a concern   October 14, 2026 — Rated 10 out of 10 by K.O. Don Franklin Russell Springs Service
What do you like about our products and services?

Brandon Roy was very helpful and easy to talk to
Report a concern   October 14, 2026 — Rated 10 out of 10 by B.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Professional and friendly

Report a concern   October 14, 2026 — Rated 10 out of 10 by Chandler Barnes Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Built Ford Tough, excellent service and Gauge Key is the man!!! 🙌
Report a concern   October 14, 2026 — Rated 10 out of 10 by Barbara Poynter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My Max always gets fixed the first time and they are so good to work with. Explain everything so I can understand. Love this Dealership

Report a concern   October 14, 2026 — Rated 10 out of 10 by A.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was nice and serviced my vehicle in a timely manner
Report a concern   October 14, 2026 — Rated 10 out of 10 by Paul Spradlin Don Franklin Somerset KIA Sales
What do you like about our products and services?

Stan is always ready to help us with our needs and is always willing to listen to us and always tries to help us out with our needs in buying or trading vehicles. Stan always treats us with respect.

Report a concern   October 14, 2026 — Rated 10 out of 10 by S.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always so friendly and helpful. They get me in at my appointment time and out in a timely manner.

Report a concern   October 13, 2026 — Rated 10 out of 10 by G.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We know we are getting genuine parts installed absolutely correctly. Service is prompt and all personnel are polite and accommodating.
Report a concern   October 13, 2026 — Rated 10 out of 10 by T.G. Don Franklin Bardstown - Service
What do you like about our products and services?

Everyone is friendly and helpful and you have a nice waiting area. Also, I love how knowledgeable Jenna is.! I feel like my car is in good hands!
Report a concern   October 13, 2026 — Rated 10 out of 10 by J.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Quick and easy oil changes!

Report a concern   October 13, 2026 — Rated 10 out of 10 by Greg Anderson Don Franklin Burkesville Service Department
What do you like about our products and services?

Very friendly & professional staff. Great job . . .

Report a concern   October 12, 2026 — Rated 10 out of 10 by Roger Turner Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always dose a top notch job

Report a concern   October 12, 2026 — Rated 10 out of 10 by R.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Personable and efficient service.
Report a concern   October 12, 2026 — Rated 10 out of 10 by Billy Brown Don Franklin Monticello Sales
What do you like about our products and services?

I have been trading with Prentice for years and put trust in what he says!
Report a concern   October 12, 2026 — Rated 10 out of 10 by P.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

customer service is great

Privacy Policy