Customer Testimonials
Put a new engine in my car and it’s running fantastically!
Staff was very professional & knowledgeable.
Quality and honest service.
Jacob took good care of me the service guys are all amazing
New service dept. Is big and clean. When I had a problem with nothing on the steering wheel working, your guys knew exactly what the problem was, but that presented another problem. Every one I talked to elsewhere, said they had to take off the air bags to get to this part. Every one else said there was a chance the air bag would activate and that was $1500.00 by itself. No one wanted to touch it. Your guys said there was no chance that would happen there. All said and done, they fixed it. When I brought the truck in for an oil change, the topped off all fluids and told me the things I should be concerned about. I feel like your people know what they are doing and I don't have to worry.
From Sales to Service every person i have come in contact with have been amazing! It has been an absolute joy to work with Don Franklin and would purchase again in a heart beat!
Extremely good customer service. And also very fast service.
Everyone was very welcoming and friendly.
The salesman and others were really nice !!
They did a thorough check of my vehicle issue and gave the honst assessment that I should take it their Buick store since it could be serious.
Professional
They always get me right in and fast service.
Best dang place in Kentucky to get a car serviced! The advisors are 2nd to none!
First time I went there they washed my car. Is that just a one time thing?
Customer service was fantastic. Koye was awesome and got me in a new to me vehicle. Couldn’t be happier
Always great service and friendly people
The staff was extremely friendly and welcoming made me feel like I was talking to family as they walked me through the process, even connected my phone to the car for me before I left.
Fast and friendly.
Service team was professional - service was quick and competitively priced.
Sales staff were fabulous
I have been at DON FRANKLIN customer for many years and have bought multiple vehicles from them. We’ve always been able to trade and I have felt like I have always got a pretty good deal.
I like being able to come in early for service. Promise made, Promise kept. You got me finished exactly when you said that you would.
The guys in service did a good job in locating the problem with our vehicle and researching some service bulletins to bring the vehicle up to date
Thank you
Professional and always very helpful
Dry polite and knowledgeable of services
Very helpful and service was quick and easy
Great service and pricing
Quick and reliable
Great customer service
It was quick and done when they said it would be. I was very satisfied