based on 4524 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The nurse are great nurses, doctors and a great support staff. Its was one of BSW Medical Centers, I have been in. The only issue I have was rushed out after surgery and ended at Emerbgency BSW Medical Center Frisco PGA Pkwy
Excellent service great and attentive nurses.
Everyone on staff was pleasant, concerned for my comfort. The facility was beautiful.
Everything about this emergency room was top-notch. The check-in process the low level of stress given a quote emergency quote. The Nurses, the doctor, technicians, front desk, everybody. Room was very clean and comfortable.
Friendliness of all the staff, the paging system, clean waiting area and light snacks, professional service.
Professionalism
Have the doctor explain ALL tests results prior to being discharged.
We delivered our baby on July 16 and the whole experience was very pleasant. We were informed of each and every step throughout the journey (C-section - prep, recovery and then in the room). Later that day, I had bleeding and I pressed the button to alert the nurse. I felt like watching a movie where a bunch of nurses rushed in not time, each carrying different equipment. They made sure everything was alright and I got discharged in just 2 days walking! Thank you so much to all of them.
The services are too notch and the employees are even better!
Overall, we are grateful for the care we received during the birth of our baby. We especially want to recognize and sincerely thank some of the nurses who were incredibly kind, compassionate, and supportive. Their empathy and dedication made a stressful time much more comfortable for our family.
One area where we believe the hospital could improve is ensuring that all nurses provide the same level of friendliness, empathy, and compassionate care. While some nurses went above and beyond, our experience was not consistent across the entire team. Having every patient treated with kindness, patience, and understanding would make a significant difference during such an important and emotional life event.
Thank you for the excellent care provided by those outstanding nurses, and we hope this feedback helps enhance the experience for future families.
I never have to wait and everything is typically very fast!
The was friendly
Everything was great. Staff were friendly and helpful. Quality service was given.
Excellent staff in all departments!
Experience and service was excellent
Everyone was very helpful and compassionate.
Service, professional
Great staff. Very caring
Wonderful staff
Nice and organized, clean, with snacks! Got you in and out safely and securely. All around very positive experience.
The nurses were very helpful and kind. I am very grateful that I chose Bylor for my delivery.
I originally went to the ER with a varicose vein hemmorage. The Dr on staff sewed it up and was efficient but not great on customer service. this was on Thursday. On Monday I returned because I noticed the wound was becoming inflamed around the suture. I was told it was no "big deal" and the Dr at that time was rude, disinterested, disdainful and acted as if he was doing me a favor by looking at it. Total time of encounter was less than 5 minutes. 3rd visit was on Thursday evening. This time was the same dr and nurse who stitched it originally. The nurse was the first to see my leg which was swollen to twice the normal size , inflamed from toe to knee and oozing pus. She was extremely apologetic and kind. The Dr came in and was VERY apologetic and kind also shocked at what he saw. The point is that all of this could have been handled in visit 2 if the DR on staff at that time had done his job and had a small amount of interest which he did not. Antibiotic would have been a good idea at that time. As a result of his incompetence I now have a hole in my leg that I have been dealing with for the last 5 days and treating it 2 times daily and taking 2 meds that make me nauseous while still trying to work. I have always recommended Baylor Scott & White to my customer base when anything is mentioned regarding medical care. Jimmy Laferney is a very good friend and I trust him explicitly. I have several surgeries in this hospital and have always received excellent care until this incidence. I do not feel comfortable in returning to this ER or referring my client base to it because I do not completely believe that they will receive the care that they deserve . First name removed Boyd
I went to thank you the staff and care nurses at the Women and Postpartum Centre. Nurse Maria, Maricar, Keysla,Kimberly,Misty, Michelle, Katherine. They were the absolute best!! They stood by me all through my journey and reassured me that there was hope at th end of the tunnel and that helped my healing process. I walked out of that hospital on the 19th July feeling like I had won!! And yes indeed did win. I am healthier now than I was then and God has been on my side healing me and making me whole.
Thank you everyone for your love and care 💖
Check in at front desk is quick and easy. Staff is knowledgeable. Prep Room staff is kind, patient and attentive. Baylor Frisco has been my go-to hospital since it was a "baby". I will not consider going anywhere else. I have always had the best care I can possibly ask for at Baylor Frisco
The people were all amazing!
Everyone showed concern and treated both me and my family with compassion.
I was quickly and efficiently processed into a treatment room. The initial information gathering was done right away. The doctor and nurse were very compassionate with my pain and took my information quickly. The nurse made me more comfortable. The doctor that treated me was knowledgeable. The xrays were done with a minimum f pain. I was advised to see a wrist/arm specialist and told that i had a break. The arm was bandaged well. I was helped.
The nurse and the doctor were very, very caring and everything was taken care of in a quick manner. I did not have to wait.
The ER staff are always friendly and efficient.
Process was quick, precise and the folks were super nice.