based on 8586 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everyone was so professional and courteous. Would recommend Baylor to anyone
The DR and the Nurses were very helpful and took very good care of me when I needed it the most.
Thank you guys
All the staff was welcoming and really helpful.
The labor and delivery team was amazing!
Prompt and effective and efficient care with personal attention.
Very responsive, kind, and excellent care.
Everyone that I encountered, from the security guard who directed me where to go, to the ER check in staff, nurse Penny, the other medical assistants (I don't remember their names), and doctor Admire were all friendly and professional, and I was seen quickly. I may not have shown it, but I was scared, and the treatment I received put me at ease and made me feel very well cared for. I also appreciated the follow up call the next day.
All staff and Doctor were extremely nice, courteous, and competent.
Friendly and informative staff. Procedures are usually pretty quick.
We loved our provider Dr Holt, the nurses, the clean rooms, and the food was good too. The speed of everything during my delivery was great too.
Prompt and professional
All services were met with warm compassion and professionalism
Clean, professional and kind
New, clean.
Caring. Attention by staff.
Friendly and efficient people who quickly attended to me.
The entire experience was fantastic. The staff is above par. Everything from the check-in to the care to the checkout process Ben many medical facilities and this is by far the best I’ve ever been to.
Excellent care and very kind and professional caretakers.
Competent, pleasant
EVERYTHING IS AWESOME FROM CHECK IN TO CHECK OUT!
Everyone is very friendly
I did not have to wait too long to see a doctor. Everyone was friendly.
All staff is very friendly and prompt.
Outpatient surgery rooms felt too cramped and there was zero privacy. I did not like the fact we did not have our own rooms. Additionally, the post op area was so rushed. I was very dizzy and waiting for my husband to come pick me up and I felt rushed out, despite being in a great deal of pain. Finally, there was a man (either nurse or surgeon tech) who was incredibly rude and demeaning towards me as I was waking up from anestesia. I woke up in tears because of how bad I was hurting, and I told the man I was in pain but that I’m breastfeeding so I need to be careful about what pain medication I take. His response was an abrupt “I know you’ve told me that about 8 times already”. That was an insulting response given I have absolutely no recollection of him or mentioning that to him prior.
Everyone was so nice and helpful. Very concerned about me. It was all a great experience. The Best ER!!!!!
I have had several procedures at this facility & each time, I have found the staff to be organized, professional and very easy to deal with. This is true of every person I have encountered throughout the facility.
It is really nice to find an organization that provides across the board great customer service.
Friendly, efficient, beautiful facility
Everyone welcoming
The L&D designated care team was great.
Also, top notch food. I’ve delivered at another hospital in Dallas(a leading L&D hospital) and their food was not good at all.
Thank you for having a good menu and a delicious Celebration Dinner for we moms who have just been through a lot.
The delivery rooms are warm & spacious, too.
Super efficient, friendly staff, clean hospital
Pre-op(Rachel) and post-op(Macy) nurses were very friendly and wanted the best for you. Made sure you were comfortable and pleasant to work with.
My labor and delivery nurse Rachel was amazing! In fact, all my L&D nurses were outstanding. The benefit of delivering at this hospital was definitely the L&D team. As far as nursery staff goes, Misti was my favorite. She truly helped me more than she realizes and I genuinely hope she gets awarded in some way for the great work she does. I truly trusted her with my newborns care and learned so much from her in the couple days that I was there. There was not another nurse that I would give my baby to in order to take a nap in recovery except for her! Loved her!!! I was thankful for lactation support; however, I would caution them on giving out tongue tie diagnoses. I was told my son had a tongue tie and to get it done by Lonestar Dentist. After $1,000 paid to get it done, my pediatrician said that evidence was lacking for tongue ties and he didn’t necessarily need it as it was not severe enough to warrant it done. My pediatrician also said he does them in office, in which I would’ve SO much rather he had done it than Lonestar. I wish lactation would leave that up to the pediatricians (doctorate degrees going based on evidence based practice) and not lead me as a new mom into something unnecessary.