Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2572 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great facility, friendly and efficient staff

Report a concern   July 28, 2026 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

The intake nurse was very difficult to understand, because of her dialect. But she took her time. Most everyone else was very friendly & helpful. Positive experience. One humorous experience was, as I was being ready to leave for home, the nurse who was removing my I.V. needle from the back of my hand, was talking to me, with instructions for home, and after removing the needle, put a pressure gauze on my wrist with a wrap to hold it in place. Only problem was that the needle location was 3 inches above the wrap! No problem! She was very nice as well.

Report a concern   July 28, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is wonderful!

Report a concern   July 28, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   July 28, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone whose care I was under, from the intake desk to the post-op nurse, was very friendly, responsive and professional.

Report a concern   July 28, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every nurse and Dr that was part of my care was very helpful and kind they were great!

Report a concern   July 28, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly and helpful. They were very personable and I felt like they really cared about how I was feeling. I didn't get everyone's name but Chessy, in pre-op, was excellent and took care of anything I needed. She also did a super job in getting the IV in. Stephanie inn post op was great too. Took care of me during my recovery. I can't remember the operating room nurse's name but he was great, too. The anesthesiologist was very nice and did a great job of taking care of me. Of course Dr. Royer is the best, great surgeon and very caring.

Report a concern   July 28, 2026 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Very friendly staff impressive facility and competent people. My only comment would be my procedure was at 9:20. We pre-registered and we were asked to be there at eight. As I was fasting and had zero sleep the night before due to the procedure. I was anxious to get in and get the procedure done. I would prefer a closer time to the actual time of surgery or procedure.

Report a concern   July 28, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The hospital staff are very professional and capable.

Report a concern   July 28, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

everyone was very friendly and quick.. Doctor didn't say much but the rest of the entire staff were wonderful..

Report a concern   July 27, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Simply outstanding. Encounters with every single staff member and medical professional was genuinely caring and professional

Report a concern   July 27, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, lots of people to answer questions, clean

Report a concern   July 27, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick Clean and Front staff was sweet and professional. Dr.Bond RN Alex were so very kind and very attentive with me.

Report a concern   July 27, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very fast, efficient and staff members were friendly and helpful. Great experience! Also I received a follow up call from the nurse, which was unexpected, good surprise.

Report a concern   July 27, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excelente servicio
Rápido a tiempo
Excelente trato humano
De todo el personal

Report a concern   July 26, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quickly seen and evaluated by physician. Staff is very attentive and caring

Report a concern   July 26, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every thing went very smoothly and the staff in recovery was very good and seemed to be very professional and made sure you were able to do everything that you needed to be able to go home

Report a concern   July 26, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent staff from the front deck in the emergency room, to the nurses and doctor on duty that night. Was admitted quickly to a room, and prescribed medication that has already made a big difference in my improved health

Report a concern   July 26, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Cozier than a hospital, food pretty good, staff is patient and kind. Nursery staff is incredible!

Report a concern   July 26, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire team provided an exceptional experience during my colonoscopy procedure. Every staff member was attentive, compassionate, and professional. They helped me feel comfortable by clearly explaining each step before it happened, which eased my anxiety and made me feel well cared for throughout the visit.

Report a concern   July 25, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice and helpful.

Report a concern   July 25, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean, not too big, friendly medical personnel

Report a concern   July 25, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses, doctors and front desk staff are very attentive and professional. The hospital is clean and waiting room is situated to give patients family privacy while they wait.

Report a concern   July 25, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Small and extremely efficient. All the professionals work quite caring.

Report a concern   July 25, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional, personable, genuine and wonderful care giver!

Report a concern   July 25, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very nice

Report a concern   July 24, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff. Clean facilities

Report a concern   July 24, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The receptionist and escorts were very kind and helpful which made it easy to navigate the admission process. Each of the nurses were excellent and took very good care of my needs. My doctor and his staff were professional and he I felt comfortable in their care. All the way through recovery and the entire experience I felt that I was well cared for.

Report a concern   July 24, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   July 24, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Love Dr. Holt, and the care team/nurses. Lactation was amazing! Everyone was great!


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