based on 4420 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough, quick, and efficient
Good job!
The preparation I had for my medical procedure went well. From start to finish, the Baylor staff contacted me, was personable, and helpful throughout the prep process. When I had questions, they answered them. Well done throughout the entire process from start to finish.
everyone there was super personable and helpful when I was there for an outpatient surgery.
Please don’t put women getting hysterectomies on the same floor as postpartum women. It messes with their mental health. It really sucked being smacked in the face that I will never have a baby of my own as moms are welcoming in new babies. It wasn’t the best when I can hear the babies cry through the walls as I am trying to get some rest after removing the parts that let me have one. I had come to terms with it but it felt like a slap in the face when I got there. It also felt as if my night nurse forgot about me and then when she remembered she rushed me through somethings. It was jarring. My day nurses were amazing and every other time I have been there, the nursing staff has been exceptional.
Everyone I was very professional and I received excellent service.
Lisa helped us deliver little Victor and was just so amazing!
Ashleigh was so supportive during my recovery after his birth. I cannot think these ladies enough!!
The thoroughly and comprehensive service. What a strong and efficient surgical team.
I felt everyone was very personable and friendly
The nurses and doctor were very professional and friendly.
I was disappointed in my post partum staff minus miss. Brittney. This was my first baby and I had a c-section. My nurses were not really helping me and just stood there and watched me struggle. I wanted to breastfeed, but had very limited information on it so I didn’t know bottle feeding would mess that up at night and no one told me. Some of my nurses were like rude and blunt. Just overall sad about my experience in post partum, but great staff up until that point. The anthologist I forgot his name but he was literally the sweetest and most reassuring and I completely trusted him
I'm not sure. I was disappointed that they could not run the level of test to confirm if I had a mini stroke. This is not their fault. This was a listen learned for me.
Everyone there is so kind and welcoming. When you walk in, we are greeted warmly and quickly checked in. Doctors and nurses all so very kind. All a very pleasant experience. We are very thankful for such a great ER.
Everyone was welcoming and quick to get me checked out. CT scan was fast and blood and urinalysis was fast too. Hospital was clean and not crowded.
We were taken quite quickly. Introduced to Dr and nurse who proceeded to tell us step by step what they were going to do to help us. After that things moved rapidly and I was given a scan which also took no time. Some additional tests were done and soon the Dr came back with a complete report of what was done and what the results were to take to my other Doctors.
My son and I were very impressed with their efficiency.
I am new to the area and not sure of the health care assistance that is here in Frisco, so I chose an emergency unit that had the name of the the practice my Drs worked from, BSW. So glad I did.
Would definitely recommend to anyone looking for the same.
All personnel were courteous and helpful. The facilities were fresh and clean.
Everyone I spoke to and had contact with was very friendly and helpful; everyone had a smile on their face and made me feel comfortable; they were personable and interested; they adapted their procedures to accommodate me with my inability to sit straight in a chair - that meant the world to me - it showed that they really cared for me as a patient; I was very impressed at the courtesy extended to me in this current state of the world. Thank you for asking me.
Everyone so professional, front desk staff quick, medical team who guided me through my surgery were compassionate, their compassion and teamwork made all the difference.
Thank you to the incredible medical team at
Baylor-Frisco
Very professional and caring staffs
Staff was very friendly, caring and efficient
The facility was very nice and the people at the desk and staff were as well.
The front office and nurses were very kind and caring. The doctor was a little cold. He seemed very disinterested in me as patient. He in my opinion did not take into consideration my chronic illness of type 1 diabetes and cancer. I think it may have been during a shift. He just ordered X-rays and nose swaps even though I mentioned it was hard to take a deep breath and I was winded. He popped his head iin said it was bronchitis and that the nurses would get me discharged and that was it. I won’t recommend.
All services are good.
Attention
The staff and Dr. Collins were 10+ amazing.
Quality Doctors, they always take the time to explain everything and answer questions.
All went well, thanks
Everyone was great
Kindness and a fix to the problem.
The fact that from the moment I walked into the emergency room with an abundance of pain and stress everyone that I came in contact with made me feel “it’s all going to be ok First name removed”. Everyone was knowledgeable and caring. Thank you!