Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2416 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt, friendly and professional

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From check in to discharge everything ran smoothly and everyone was so friendly!

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

All the staff from receptionists to Dr Kara and nurses Kris and Britney were exceptionally nice and caring. Thankyou so much!!

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

So friendly

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All are very courteous and efficient.

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was very patient, comforting, and attentive. I really appreciated how they cared for me well beyond what I had anticipated. It’s clear some people may be anxious about a procedure and the staff really works hard to ease any anxiety. This was fairly routine for me and I felt like it wasn’t for them. They made me feel like a person. What a great staff you have!

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was pleasant and professional.

Report a concern   February 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy check in, smooth transition throughout.

Report a concern   February 10, 2026 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

On call physician couldn't help. Needed an ENT trained dr

Report a concern   February 10, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Nurses nice and knowledgeable

Report a concern   February 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Close to home

Report a concern   February 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

we loved all of our nurses! they are what make the hospital so great! Jenna and Amy in L&D, Kylie in NBN and Shy in NICU are some of the best nurses i’ve seen!

Report a concern   February 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Upon arrival the front desk ladies were very quick to get us in, didn’t even have time to sit in the lobby, as we walked back the dr and two nurses were waiting for me. I was so thankful for this because I had come from another hospital where doctors and nurse were not communicating and I was in so much pain z I had explained why I was there and what test had already been conducted, while I was talking the got my iv hooked up and pain meds in me and made me feel so comfortable. I was in there for almost 4 hours and they got me on my way home with pain meds, antibiotics and instructions. I was at the other hospital over 24hours with hardly and work up and people not communicating at allPhone number removed00% I recommend coming here!!!

Report a concern   February 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Prompt professional treatment.

Report a concern   February 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendliness of the staff.

Report a concern   February 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff and facility are always great. I have only received the best care there.

Report a concern   February 8, 2026 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

If they can't help you, they should tell you up front and not waste your time.

Report a concern   February 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The nurses and everyone that came in contact with me was just very kind and considerate. They had to call in a therapist that was 1 hour away and he also was very kind and understanding.

Report a concern   February 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the moment I arrived until I left, each and every person was friendly, kind, compassionate and professional. I was welcomed warmly and treated with respect throughout my stay by each team member. The facilities are gorgeous, comfortable and provide a relaxing space for patients and guests. And the cafeteria food and staff and beyond excellent as well. If you need to go to a hospital or medical facility, this is the one to choose!!!

Report a concern   February 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy prompt checking process. Friendly staff. I and out quickly. Was disappointed that I had to AGAIN list all meds. Spent 45m on the phone with agent earlier to list these.WHY DO THIS AGAIN??. Dr should forward this info to hospital

Report a concern   February 8, 2026 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

Amber was amazing and very nice and very helpful. She deserves the praise for caring for her patients! The lady older lady at the front desk was pushy and slow checking in and out. Overall I had a great visit.

Report a concern   February 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very well thought our service system

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From start to finish, everyone was very professional and friendly. Focusing on my concerns or questions and making me feel very comfortable.
Very good experience.

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

People at the front desk, exceptional!
Prep nurse, exceptional!
Anesthesiologist, exceptional!
Surgical room anesthesiologist, exceptional
Dr. Burleson, the very best
Recovery nurse, exceptional
Overall, realizing the procedure,( colonoscopy)
Everyone was very friendly and professional !!!!

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone at the facility was so friendly and pleasant.

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All nurses I dealt with were wonderful! Tanner in preop, Rachel in post op, Melissa, Cynthia, and Devon in my room were great!! The food is actually really good too! I didn’t have to wait long if I pushed the nurses button. They also made sure I wasn’t in pain

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff were professional, knowledgeable and courteous.

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

We were waiting on quick.
Everyone was very professional.
Very good bed side manners

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Had a great experience with all nurses and especially the doctor. Dr Taylor was great along with the nurses that watched over me with all kindness.

Report a concern   February 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The hospital was very clean and quiet. Everyone was so friendly and helpful.


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