based on 2416 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Experienced Professionals.
Very professional. Efficient and friendly admitting staff. Excellent medical care. Top notch doctor and nurses. Didn't get a lollypop.
All of the people ere so friendly. No one is at the hospital because they want to be there, Your people, from the check-in, to the nurses in the holding area, the anesthetist, the nurses in the recovery areas - everyone was cheerful and helpful.
I contrast your hospital with the services that our family has received at Methodist Richardson where an individual presenting chest pains was told to: "Take a clipboard, fill out the information, put it back on the desk, then have a seat. Someone will be with you after that." or a patient arrives by ambulance having tested positive for COVID, informs the staff that he is positive, and advises that he had fallen while trying to get to the bathroom. The reaction? Slap a "FALL RISK" band to his wrist and start an IV since he must be dehydrated. Masks? Never. (Never from the Firemen, too.) Time to go - WALK out, their fall risk WALKES out of their ER. Never go there again of my own free will.
Everyone was highly attentive as soon as I walked in the door. Rarely was I in the room without someone coming in to gather data and/or check on me. I knew I was in good hands and would definitely return in the case of another emergency.
very professional and efficient
Overall everyone does their job very well
Staff and Doctors are amazing. I really appreciate Ana and Taylor taking time to explain what was going on .
I had a great experience with my surgery.
I would like to thank Sophie and Briane from L&D for their support and helping me through delivery. Really appreciate how they made me feel at ease.
Beautiful, clean, and comfortable waiting areas. Everyone, including nursing staff, are the friendliest I’ve ever encountered. This facility is a model for what all medical facilities should be.
I had sinus surgery in dec 2024 and loved everything about the surgery center so when my husband needed the same surgery we knew we would want to go here plus we love Dr Mathney Love the waiting area , check in ,all the nurses pre op Rebecca ,Carly surgery nurse and the recovery nurse also great Anesthesiologist Bonus was a coupon for half price off food while I waited which was not expensive to start with free great coffee and fresh brewed tea Everything was thought out for a pleasant experience from start to finish ! :)
I liked all the services. Nurses care was good and food was also good. I recovered quickly.
Price gouging
Nice facility. I don't have any suggestions
Professional caring staff
Everything was great. The nurses were extremely friendly and helpful. Would definitely recommend
The staff was kind and professional. The hospital was easy to navigate and not overwhelming.
Muy contenta con las atenciones del personal
Make the updated information easier to obtain. Frisco does not show up on BS&W app like the rest and it’s hard to keep informed
Set up schedule outlining the times for postpartum “visits” for baby and mommy care. Set time slots like 7-9 am, 12-2 pm, 6-8 pm etc., of course doctors should come when they can, but nurse visits for baby and mommy, vitals, etc could be synchronized better.
The wait time was very short.
I literally walked in and within 5 minutes I was being taken care of by the attending physician Dr. Arai.
Dr. Arai was very friendly, approachable and easy to talk to.
He immediately ordered some tests to determine what was wrong with me.
The attending RN Shanna was top notch.
She was very nice, friendly and professional.
She walked me through the steps and kept me informed on what is going on and what is about to happen.
The examination rooms were clean, and comfortable.
I had urine analysis, blood work, CT scan and a final diagnosis within 3 hours of my arrival.
Dr. Arai sent the prescriptions to my pharmacy and I was able to get it the same day.
Five stars to Baylor Scott and White ER team!
good and fast!
All the people that walked into my room were truly professional, helpful and nice. I felt in a safe place
Friendliness and efficiency of staff.
It was a smooth and easy process. The people were incredibly nice and helpful
Everyone, from the front desk admission person to the nurses and techs I encountered, were friendly and kind. I have had several procedures here and each time, I was impressed with the quality of care that I received.
Friendly, diligent, and efficient
Everyone was very attentive. They weren't dismissive and I felt like they went above and beyond to care for me.
The providers care. They want to give the best service possible and available, nobody hesitates to go above and beyond to make you feel comfortable, and keep you updated/posted about your developing condition. Everyone is there to give their 100% no matter what. I would love to thank Dr. Tia Thai; RNs Sonya, Cynthia, Katie; Nursery Nurses Adyson, and last but not the least, anesthetic nurse (forgot his name, sorry) for their outstanding care and support through painful and stressful situation. Thank you all the health care providers.
Professionalism, care and consideration of the staff.