based on 9041 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything, the team, the service, food and everything.
Friendly and efficient staff
The staff was very professional and efficient. I was checked in right away, and spent very little time waiting for visits and results.
Everyone was helpful & friendly
Friendly, simple, fast, professional
We made the decision to drive farther to this emergency room, as I felt it would be a better experience. Best decision we ever made. They took care of us quickly, everyone was very efficient, personable and reassuring.
Our nurse, Bryan, was phenomenal! I had a very, very tough week and I don’t think anyone else could have helped me to feel better about the situation. He answered every question in basic terms that we could understand, and was able to calm my nerves through a difficult procedure. Great job!
Very friendly, efficient and competent!
I appreciated the personal service as the nurses were kind and not pushy. I will say it repeatedly, "Lidocaine" is best method before an IV is put in arm/hand.
Staff , fast service
Everything was great. Great facility
EVERYONE took such good care of me. From registration, to pre-op with Nurse Summer, my anesthesiologist Brett, my nurses Olivia, Maricar, and Kathleen, and my most favorite tech Jessy. This is my second procedure at this hospital, and I’ve had 4 kids at other hospitals, but this is hands down my favorite. My doctor Dr. Melissa Bailey is my favorite and her bedside manner is top notch always. I love everything about this hospital and staff.
The hospital is absolutely beautiful and very bright and welcoming! The nurses, doctors, all the medical personnel, and the techs are very helpful, open, and friendly.
Thank you
Efficient service
Location is good plus the doctors and staff are incredible!
First, I appreciate how quickly they got me back for medical care. Jordan was exceptional at check-in. Both of my nurses were great! The physician needs to brush up on bed side manners. He literally walked in and said, what can I do for you? As if I knew how to treat my self. After I didn't reply, he preceeded to repeat the question. I said, I have no idea: proceeded to explain my symptoms and he interrupted me and said, so, it started Friday and you didn't think to call an ambulance or 911? My visit was so unbelievable, I left there and went straight to the actual Baylor Hospital. I'm making it my business to spread the word on all my social media platforms that this hospital isn't apart of Baylor and is a poor representation of the company.
Very kind
outstanding!!!!!!
Very helpful staff and very caring
All personnel were professional and friendly. Rebeca who prepared me for my surgery took care of my special needs with a smile. Thx
Very fast service and no waiting. Kind staff.
Very personable and caring
Ease of checkin in!
The promptness in getting to you while waiting!
All nurses are professional and super nice to deal with.
When the Doctors arrive they are ready to do what needs to be done. They explain everything so it is understandable. Thanks to Dr Lee and Dr Dryden.
J, who took me to get a cat- scan was fun snd really put me at ease.
My surgery was the most pleasant experience one person could have asked for. From check in to being wheeled to my car, everyone was helpful and kind. This is my third procedure here, and each time was no different. Highly recommend.
Doctor was very dismissive and I left feeling the same as when I went
Staff was friendly, faculty clean. Best experience possible in a hospital setting
Communication
Care
Excellent doctors and caregivers
Nice work ❤️
I entered through a physician office building. There was not really good signage to direct people coming in. It also would have been helpful if directions and what to do when you arrive would have been given on call when the surgery time was provided. I also had an issue with paying almost $1700 for the surgery before I even knew when I was going to have the surgery. It honestly looks and felt like all Baylor cared about was getting the money!
Everyone was very friendly and professional. I did not feel like I was just another person that needed care. The entire staff deserves a gold star.