based on 8583 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone from front desk to discharge nurse was wonderful. Very patient and so helpful.
Thank you!
Very comfortable with great staff
Efficient check in/check out
Friendly staff
Clean facilities
Staff is extremely professional and amazing. Great 2nd experience in labor and delivery and postpartum.
CARING, FRIENDLY, HARDWORKING, TIMELY, THOROUGH, PROFESSIONAL..EVERY SINGLE TEAM MEMBER! I would never go anywhere else for ER care! My son is an ER physician in San Antonio. Once opened, in Frisco, we always used this ER when he and his 3 siblings were growing up. He went to Baylor. I can’t help but surmise this ER contributed to his professional career and direction. Y’all are amazing and phenomenal! I praise God for everyone of you!
First name removed Elizabeth Wade
Email address removed
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I like that most of the doctors get down to the bottom of why you’re there.
expertise
When I was greeted at the front desk, Michelle helped me and should be commended for her helpfulness and warmth. As a small business owner, she is exactly the kind of person I would want to represent my business. She is a credit to BSW.
The politeness and the car that you received from the ER everyone was nice to my father and I’m very attended and I will recommend and I have been in there and I have had surgery in 2013 there so likely more than likely that my family comes to this hospital thank you keep up the good work
Nurse attending was a 10.
However, I was surprised that the Dr didn’t even look in my throat when I mentioned mucus on my airways. I also mentioned chest pains and shortness of breath. I was hoping they could drain it or focus on that issue. I told him that Mucinex, etc weren’t helping. I felt like there was a breakdown as soon as he saw my heart level was fine. Also, I had already seen my PCP which was was why I was coming for urgent help. I still had needed further help.
Dr was friendly though.
EXERYTHING!
Caring people
Less wait time. Good staff care
Very caring team from the front doors to when i left
The hospital staff made you feel that you were in great hands. Also, the facility is sptless
Everyone was friendly.
I was impressed with the responsiveness and organization of all personnel. Everyone did his part and worked together as a unit. I was wowed by all your employees and left your hospital saying just that before this survey arrived.
Impressive care provided by the RN staff for my 03 Feb 10:30 AM procedure performed by Dr. Vince Rogenes. Exceptional levels of professionalism punctuated with some of the highest levels of patient communication skills I have encountered. I recommend that you keep them as "franchise" players and assure they do not enter the portal. BSW has obviously built a strong team from its schedulers to its front desk to the surgery care team. No one looks forward to surgery, but the vibes your team created made me feel I was in good hands and people truly cared. Deeply appreciative of everyone and their professionalism.
Great service. From checkin to pre-op to surgery to recovery. Staff is extremely friendly and they all made me feel at home and treated me respect and answered all my questions.
Great experience
Efficient front desk process and competent service!!
Everyone was very nice!
Everyone were great, very accommodating and wanted to make sure I was well taken care of!
Everyone was so incredibly nice! Facility was very clean and quiet.
Amazing courteous staff
New and very nice facility and furnishings. All prep rooms were close to the nurse’s stations and it was easy to have someone respond if you needed anything. Operating rooms were very high tech and would have been able to handle any issue that might happen. Recovery were also very nice and had all the equipment needed during recovery.
Not very long wait. Friendly staff
Everyone I interacted with before, during and after my procedure were very friendly, helpful and kind.
Wonderfully gracious staff with professional competence. They took great care of me!
Prompt, friendly and professional
Very friendly, compassionate and knowledgeable staff!
Plus love Dr R. Mooney - Surgeon and
Amy S in pre- op she was a delight