based on 4220 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Caring, passionate, clarity, responsive.
Thank you! Your staff and process at the BSW Warren location in Frisco is very well organized and trained.
Everyone took very good care of me and made sure i was fully aware of the services and bill! Amazing staff!!
I liked your process from the time I entered the doors of the clinic. All the nurses staff and doctors were excellent. certain registration staff need further training.
Excellent facilities and excellent staff!
on 1/29/2026 I attended the emergency .room at Baylor Frisco on warren the staff was outstanding particularly penny the RN on duty. She was helpful courteous and attentive to the problem . She gets an A+++
I had a great experience thanks to the nursing team. Summer, in particular, went above and beyond to make sure I was comfortable and informed throughout my visit.
Everything from starts to finish was very professional.
Staff was friendly and assistance was good
Very nice and professional people in their jobs. Makes me feel save in their hands!!!!!
Everything from start to finish!! Everyone I encountered was amazing. From Tanner in pre-op, Catherine in post-op, the doctors and receptionists!
Friendly and knowledgeable staffz
Everyone from front desk to the nurse wheeling me out were amazing. Professional and kind. Could not have asked for a better experience when dealing with surgery.
Friendly people
Very good service
Clean facility, friendly staff. on time!
Best service
Top notch people, facility and especially the food. Highly efficient, friendly and responsive. Best hospital I’ve ever been to.
Kind and friendly nurses in the surgery center.
professionalism
The staff was incredibly friendly and helpful and nice
Everything went smooth from check-in to pre-op to surgery to post-op. I was very impressed with the efficiency, friendliness and speed of the entire staff.
Good service
The people
Very friendly.... from the front desk, to pre-op, to surgery and recovery.
Everyone was very nice and professional. I received great care.
Everyone was very nice and the service was fast. I was bleeding from a cut and was immediately helped by a very nice team. Everyone seems to love their job!
My labor and delivery nurse Rachel was amazing! In fact, all my L&D nurses were outstanding. The benefit of delivering at this hospital was definitely the L&D team. As far as nursery staff goes, Misti was my favorite. She truly helped me more than she realizes and I genuinely hope she gets awarded in some way for the great work she does. I truly trusted her with my newborns care and learned so much from her in the couple days that I was there. There was not another nurse that I would give my baby to in order to take a nap in recovery except for her! Loved her!!! I was thankful for lactation support; however, I would caution them on giving out tongue tie diagnoses. I was told my son had a tongue tie and to get it done by Lonestar Dentist. After $1,000 paid to get it done, my pediatrician said that evidence was lacking for tongue ties and he didn’t necessarily need it as it was not severe enough to warrant it done. My pediatrician also said he does them in office, in which I would’ve SO much rather he had done it than Lonestar. I wish lactation would leave that up to the pediatricians (doctorate degrees going based on evidence based practice) and not lead me as a new mom into something unnecessary.
everyone was so professional and courteous. Would recommend Baylor to anyone
The hospital was very clean and quiet. Everyone was so friendly and helpful.