based on 8589 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly knowledgeable staff and takes time with patients
Very friendly staff and service. Very clean facility
Lovely facility.
My biopsy results are in the portal and I have questions about them. The office told me it could take up to two weeks for the doctor to review my results. This is too long. I am a Nurse Practitioner and allowing a patient to anxiously wait for a MD to clarify results is not good care. I have called and asked for a call back and sent messages in the portal and they keep telling me I have to wait two weeks. Not acceptable. I would like to reestablish care at a different facility.
Easy check in procedure. Friendly staff. Short wait time.
Professionalism was beyond expectations!
I appreciate how nice everyone on the staff was and how efficiently they got my service done and got me discharged. Top notch operation.
Everyone was very friendly, knowledgeable, and the whole process was efficient.
Y’all did a great job. Check in was easy, and getting settled onto the table was as smooth as anyone could hope. Top shelf drugs; I don’t remember a thing until I woke up in a recovery area with a beverage. Well done all around.
We’ve had all 3 kids here and our experience increasingly is better each time. Our last c-section was the best experience we’ve ever had. The admins, doctors, nurses, techs, cafeteria staff and housekeepers were all phenomenal. We felt like everyone genuinely cared and listened to our needs. They went above and beyond caring for me and my newborn. We couldn’t have asked for a more positive experience.
Prompt service, friendly staff and excellent care by the medical staff.
Everything
Very professional and kind staff
I liked the whole expierence
friend, efficient
Everyone was very kind and caring!
Everything was ready, clean and professional.
Good
The service was excellent at Baylor & Scott & White Medical Center. I was the only one at the emergency room and I was immediately called to be sent to a room and clean the wound and less than 30 minutes. I was very pleased with the service. Thank you so much to all the staff.
Nurse Amy in the Day Surgery area was wonderful to me when I was there on February 19 for a colonoscopy. She made me feel so comfortable during what could have been an embarrassing situation. Loved Amy!
Friendly, knowledgeable, caring.
I had a great ER Nurse. He was amazing. The facility is nice. But if you need care in certain areas you have to be transported somewhere else. The parking situation is not great at all if you need to go to the ER. I could not get the app to work for me at all. I hope that’s not the way you are going to bill me. The ER doctor wasn’t as nice as the nurse. He did prescribe me the medication I needed and I appreciate that. He could use some improvement on his bedside manner though. The 9 I gave you as a rating is mostly due to how great the nurse was I had!
the staff was incredible and the nurses made me feel at ease
Everything
Dr Taylor is the BEST. Thank you
Excellent patient care and explaining preparing patients all along the way .
An overall efficient operation from entering to exiting.
Nursery care not good, baby is panicked
Convenient location, easy and quick checking. Friendly staff. Clean facility.
I like the calmness and simplicity of the hospital. The staff is amazing and kind.