based on 8805 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You got me in and out quickly
Service, nurses, facility and care
Very professional, extremely knowledgeable and will converse at an understandable level - breath of fresh air. Giving off a warm feeling that they truly care about you, like family, 10 of 10 from us.
Great nurses and surgeons
Everyone here was wonderful, from check-in to post op. My nurse, Rachel T., was so caring and fun to talk to, and helped put me at ease.
everyone friendly and caring
All staff was very pleasant, took my husband in right and helped him with his pain, also noticed facility was very clean. Thank you all.
Quick check in , friendly staff, great communication, top notch care.
Excelente atención lo recomiendo al 100 % satisfecha con todo el personal muy excelente hospital
Kind staff. On time.
It was a great experience attended by extremely professional people who took great care of me. Tanner was our assigned nurse and could not have been more pleased.
The nurses during delivery were excellent
However postpartum can be improved
Workers were very kind & helpful. Explained everything very well. Didn't have to wait too long.
It allows me to deal with multiple doctors
Everyone was friendly and efficient.
Pros: nurses. They are the best part of the experience. Their professionalism, and friendliness helped through any tense time.
Cons: the hospital staff aren't educated nor encouraged to follow a birth plan. I had a gentle C-section birth plan and most important items were ignored or dismissed as “not true”. It broke my heart to see all of my plans go away with this being potentially my last pregnancy. The worst of all, this is the place I HAD to choose due to my insurance. Positive reviews helped ease my anxiety about the whole ordeal only to be disappointed.
Also, please stop harassing patients for copayments before their service is rendered.
The staff was great throughout our stay.
Everyone was friendly. No waiting time.
The reception staff, nursing staff & radiology tech were all wonderful . However, I felt totally dismissed by the doctor. I’d had an ESI a few days before & I was experiencing an intense headache with vision loss & ringing in ears. I contacted the Dr that did the ESI & she told me to go to ER & even gave me her cell number to give to ER doctor.
ER doctor examined me, said I wouldn’t have a reaction to an ESI 3 days after the shot. Gave me zofran & morphine, offered a CT. I asked her to please call the doctor that did the ESI. A couple of minutes later a CT tech came in to take me for CT. After the CT I was given instructions for nausea & ‘common’ headache & sent home.
Two days later I was no better. Went to my primary care physician who immediately sent me to a different ER & they clearly stated that I could have a spinal headache with spinal fluid leak & might need blood patch.
Very unhappy that the Baylor Frisco ER dismissed me after I continued to try to advocate for myself.
I’ve always been very loyal to Baylor healthcare system, but that is coming to an immediate end after that ER visit, which is really sad that one physician ruined it while everyone else I came in contact with was exceptionally friendly & professional.
The staff was so wonderful. Everyone I has contact with was awesome and concerned. It was a great first time going to a ER experience.
Very attentive, caring, and polite. They are very fast at diagnosing your ailments and great at getting you in and out.
Doctor and nurses
Thorough, clear, & supportive. Very knowledgeable
I felt like home
Staff was very helpful, personable and professional. The facility is new and very clean.
Personalized care and friendly, knowledgeable physicians and nurses. Staff made you feel welcome and the check in process was easy.
Everyone I dealt with from the front desk staff, pre-op nurses, post-op nurses, anesthesiologists to Dr Burleson were great. Professional, compassionate and reassuring.
Comfortable waiting area before taken back for surgery. Beepers to let you know when they are ready for you to check in and be taken back. Left with my husband so they could beep him. I was out most of the time but the pre surgery team was very good at informing us of what to expect.
Very Good
All good thanks