Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8589 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff at this facilty is beyond phenomenal

Specific Kudos to Natalie, Nurse Britney and Dr. Arai who was on duty during my care

I have never felt so cared for in my life hospital setting, the way they genuinely cared for my overall well being

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Kind and efficient!!

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very quick. No long waiting period to see nurse or Dr.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful and best nurses/staff.
Great food service after labor & delivery !
Convenience of location from home.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Thorough and informative answers to any and all questions very professional

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice and informative. I felt very relaxed and everything was clean and beautiful- but the people made the experience.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Engaging employee
Prompt attention
Knowledgeable doctors
Good care

Report a concern   January 2, 2026 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Bedside manner from both nurse and doctor was very poor. It was like neither one of them wanted to be there!

Report a concern   January 2, 2026 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I didn’t get my baby’s proper discharge papers, prescription wasn’t sent to my pharmacy after discharge, nurses were not very accommodating or helpful. Nurses seemed checked out, very few nurses on call.

Report a concern   January 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I had a very positive experience at this emergency room. From the moment I arrived, the staff was professional, compassionate, and attentive. The nurses took the time to listen to my concerns and made sure I was comfortable throughout my visit. The doctor was thorough, explained everything clearly, and treated me with respect and care. Even in a busy environment, I never felt rushed or overlooked. I truly appreciate the kindness and efficiency shown by the entire team. Thank you for providing excellent care during a stressful time.

Report a concern   January 1, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Ease of checking in and out
Friendly, courteous staff. Listens to go concerns.

Report a concern   January 1, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Postpartum care

Report a concern   January 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so kind and informative

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nothing

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Serviice and staff great.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nursing staff if incredible. From pre-op to recovery, those ladies that took care of me are passionate about their work and it shows when taking care of someone. My only complaint, and has nothing to do with the nurses, was the doctor was running 4 hours behind on surgery. Something that should be addressed or told to patients that can’t eat or drink the entire day. When you’re planning on being home around 7-8pm and don’t get home until after midnight, it’s annoying.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was very organized and all the staff were very caring and helpful.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very easy check in
Professional and kind staff, nurses and doctors

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The front desk was very personable and fast with the check in. The nurses on the back explained everything and took care of my mother from the beginning up to discharge.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very efficient. Friendly staff. Hospital cleanliness.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was extremely friendly, courteous and professional. Common/public spaces are absolutely gorgeous and well-kept - very pleasant environment for a hospital

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were great. Dr Ingall is the Best. The hospital and staff are all beautiful.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The family feeling,the staff are amazing.I can’t me more grateful than I am.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff and very knowledgeable. I was very nervous and they were able to calm me down and have me in a relaxed zone

Report a concern   December 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The Staff is amazing!! So pleasant and extremely helpful.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Phenomenal patient care from everyone in ED and inpatient staff. Dr Fitzgeralds bedside manner was amazing and made me feel reassured when I was afraid and vulnerable.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so wonderful! Very caring and took the time to explain the procedure and what to expect. Would definitely recommend!

Report a concern   December 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The Doctors and staff were very prompt and knowledgeable. All tests were performed quickly. I highly recommend their services.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

very attentive


Privacy Policy