based on 2572 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The check-in process was easy - the employees were helpful and very courteous. The nurses were friendly and knowledgeable and made us feel comfortable.
Helpfulness and flexibility of staff as well as great clinical care
BS&W is very dependable. They stay on schedule with patients, are quick to identify problems and resolution, maintain accurate documention of each patient, and maintain excellent computer systems for comunications with patients.
Kind, professional, take care of your every need
From the check in desk to the pre and post nurses, all were so friendly and very good at their jobs!
Everything. Every doctor, nurse and staff member was AMAZING!
Friendly, professional and very helpful.
Excellent customer service. Doctors and nurses were amazing.
Everyone we interacted with was super good about making sure we knew where we were supposed to be. The personal service we received of making sure we knew what to do & where to go was great. Everyone was super helpful.
Staff was so friendly and attentive to my needs. Food and food service was excellent compared to other hospital experiences.
All the employees, doctors and staff were nice and tried to accommodate everything asked.
Displayed exceptional professionalism throughout . Made me easy about the whole procedures. Very friendly staff.
I wanted to take a moment to recognize two outstanding nurses who provided me with care yesterday. Unfortunately, I do not have their last names, but Cindy was in Pre-op and Rebecca was in PACU. I recently broke my ankle, which has been quite a stressful and uncertain time for me. I was recommended Dr. Chaim ( who is also outstanding and for whom I owe so much appreciation), and I was lucky enough to have him schedule my surgery at Baylor Scott & White Medical Center of Frisco. Having never broken anything before and having no surgeries aside from wisdom tooth surgery, I was frightened. Cindy was the first smiling face I was introduced to. She immediately had a calming presence that put me at ease. My entire time with her, she was pleasant, calm, and professional. She offered help every step of the way, from helping me to the bathroom to noticing I was cold and offering a warm blanket, and when she noticed my heart rate was >100, she asked if I was nervous and sat down to have a conversation with me to calm me down. She is quite literally an angel on Earth. I could tell from her interactions with other staff that she is an intelligent and dependable nurse. She listened to my fears and gave me excellent education that has already improved my recovery.
Then, there is Rebecca. I hope I am spelling her name correctly, but she was my immediate recovery nurse. Waking up from anesthesia can be confusing and scary, but again, she was a bright, smiling face that let me know I was ok. She listened to all my questions and answered them all. She also sat and had a very pleasant conversation with me. I know these nurses are busy, so for them to take the time to talk to me truly makes me feel like I matter and I'm not just a room number.
You truly have amazing staff, including Dr. Chaim, Dr. Adcock, Taylor, the CRNA, the OR nurses, registration, and everyone else I met. I would absolutely return here for any stay, and it is all because of them. I couldn't let them do such an amazing job and give me such a positive experience without recognizing them.
Thank you so much for your time,
Name removed
Great service. On time. Friendly people. Great nurses
Everybody was so friendly and professional !!!
everything. you are treated like a person.
The excellent care I received from the ER nurse Bryan & the ER doctor Kara Amynah.
Not to mention the receptionist & Scott the Xray technician. Also, the medical personnel that reviewed all my medical history.
Excellent care from all..
Thank you~
Clean, easy to navigate building, lots of staff available for help
Everyone was very professional and helpful.
Met all my needs.
Staff were very open and honest
Everyone was very nice and the procedure went smoothly.
Prompt service, got us in a room in the back immediately, ordered multiple tests quickly, got results extremely fast, very caring staff, clean facilities, smelled good.
Very caring nurse's. Love the hospital. Thank you for the nice care I received.
Everyone was so kind to me
From the moment I was greeted at the concierge desk to the nurse escorting to my car, everything was perfect. Everyone was friendly and very thoughtful. Can’t wait for my next colonoscopy!
The staff was very friendly and helpful and professional
Wait time
Everyone was so accommodating!
Wonderful location and staff, very comforting.