Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 9041 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Colonoscopy

Report a concern   May 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff was very informative and supportive.

Report a concern   May 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone who took care of me and my baby from labor and delivery until my discharge knows what they are doing, very knowledgeable. Specially Jessica and Marqueza they keep me calm during labor, Stacy for taking care of our baby and for giving us very valuable education on how to take care of her. Olivia for very thorough discharge instructions.

Report a concern   May 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was a very pleasant experience from check in to discharge. Great nursing staff.

Report a concern   May 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The environment was pleasant along with the staff.

Report a concern   May 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The communication from the beginning to the end of my procedure.

Report a concern   May 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff is always friendly and professional. I rarely wait when I arrive for an appointment, and if there is a wait, I am kept up to date on the status. All of the physicians have been very knowledgeable, helpful and caring.

Report a concern   May 12, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly and professional

Report a concern   May 12, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great and friendly service

Report a concern   May 11, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional personnel. Kind, courteous and understanding.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the nurses were so hospitable and made me feel extremely cared for and comfortable during labor and postpartum. The nursery team helped care for my baby when I was exhausted and they helped answer any questions or concerns I had.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was very friendly, informative, and comforting. They made me feel at ease throughout the whole process.

Report a concern   May 11, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent staff, facility and communication.

Check-in occurred quickly and we were escorted to a treatment room. Nurses were professional and caring. Doctor was excellent. He listened intently and explained tests and next steps very well.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I received excellent care from the time I walked into the building until I left
The nursing staff was outstanding in every way.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Promt attention and nice nurses and doctors.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

not a long way to see the doctor

Report a concern   May 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was efficient and I was out quickly

Report a concern   May 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

When having our first baby, the nurses and doctors did such a phenomenal job making us feel encouraged and cared for throughout our entire stay. They made sure I was doing well physically after labor and took incredible care of our baby girl throughout the night after she was born. We are so grateful for the kindness, attentiveness, and support we received from the whole team.

Report a concern   May 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great service.

Report a concern   May 10, 2026 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Noone told me there was no cafeteria and I was there for hours waiting for my husband.

Report a concern   May 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice people

Report a concern   May 10, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff are very friendly and comforting. Rachel was awesome.

Report a concern   May 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly & caring people

Report a concern   May 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff were wonderful, especially Chessy was a great pre-op nurse!

Report a concern   May 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Reliable and close to my job.

Report a concern   May 9, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Hospital was very nice and clean; staff was amazing - you could tell they loved their jobs; a lot of support for section moms

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

staff was very friendly and made sure i was well-cared for

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very kind from the check in desk to the discharge nurse.

Report a concern   May 8, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff in pre and post procedure area were great and communicated with my spouse who was the patient very well and kept me updated.

When we first arrived to check in for his procedure, the employee that assisted us at the front desk was coughing multiple times during our interaction. She did not have a mask on. I am a retired RN and walked into your hospital with my mask on because that is pretty much my routine so I was disappointed to have that interaction with the first person we came in contact with.

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire process was done very efficiently and professionally. In addition, everyone I dealt with was very personable and checked with me to be sure I was comfortable and that I had any and all questions answered regarding my procedure.


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