based on 4216 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
everyone
Everyone made my 2nd c section recovery as comfortable as they could. Everyone was attentive and helpful. I am thankful for a safe delivery and recovery for both of my pregnancies at Baylor Frisco.
Absolute professionalism and incredible courtesy! A 10+ in every way!
Wonderful caring service
The people. They are Always so friendly and knowledgeable of everything.
nurses are great
the place os very clean
food is very clean and delicious
baby care is great
The outpatient surgery process was both personal and efficient. Cindy, my preop RN, Pam M, my OR RN and Taylor my PACU RN were all caring and attentive. My anesthesiologist, Dr Holder did a fabulous job in my nerve block and my surgeon Dr Howard was excellent.
I highly recommend Baylor Plano for medical care.
The labor and delivery nurses were wonderful. The food is great and service provided from all staff were great.
I was treated very well at Baylor in Frisco.
The in room camera are weird and invasive and unnecessary.
Easy and very convenience
Every thing ws handled in a professional manner by all of the staff.
Everyone was great
Other than being called continuously every other day about a co-pay, the staff was very professional, once I finally showed up to my appointment.
Very attentive staff
Everyone was very professional, very kind and helpful. The staff of nurses, registration desk and the assist to the car after were all excellent.
Nurses should put more efforts to make sure patient is able to dilated and able to do normal deliveries.
Every one I dealt with were extremely nice and helpful. I had a very short wait time. Very happy with the treatment I received.
I really appreciate how caring and attentive everyone was, especially the nursing staff. They were so kind, patient and supportive during such an important time for me. They checked on me regularly, answered all my questions, and made me feel more comfortable. It truly made a big difference in my overall experience. I’m very grateful for the care I received. ♥️♥️♥️♥️♥️
Friendly and caring staff. Clean facility
Very friendly, compassionate and knowledgeable staff!
Plus love Dr R. Mooney - Surgeon and
Amy S in pre- op she was a delight
Everyone from front desk to discharge nurse was wonderful. Very patient and so helpful.
Thank you!
Very comfortable with great staff
Efficient check in/check out
Friendly staff
Clean facilities
Staff is extremely professional and amazing. Great 2nd experience in labor and delivery and postpartum.
CARING, FRIENDLY, HARDWORKING, TIMELY, THOROUGH, PROFESSIONAL..EVERY SINGLE TEAM MEMBER! I would never go anywhere else for ER care! My son is an ER physician in San Antonio. Once opened, in Frisco, we always used this ER when he and his 3 siblings were growing up. He went to Baylor. I can’t help but surmise this ER contributed to his professional career and direction. Y’all are amazing and phenomenal! I praise God for everyone of you!
First name removed Elizabeth Wade
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I like that most of the doctors get down to the bottom of why you’re there.
expertise
I was treated very well. I did have a problem afterward though, and no one to speak to. I had anesthesia and just like in May when I had surgery, I was left with swollen glands around my neck. In May, it was an infection and I ended up with pneumonia.
I called Dr Collins' office on Friday (the next day) asking for an antibiotic. I finally heard back on TUESDAY, with the doctor saying to follow up with my primary care doctor. I was frustrated with the slow response and the blow off. My left side feels OK as of today (Friday the 20th, a week later) but my right side still hurts. I did not appreciate the very slow response, and then the response was get an appointment with my primary doctor, which would have been a few more days. At this point, I am hoping it's not an infection and I am not in danger of pneumonia.