based on 8583 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable and helpful staff
All staff was friendly, prompt and professional.
Appreciate the thoughtful care, staff members were attentive and made sure I came through my surgery without any complications…..especially post-op recovery.
quick and efficient, personable and skilled at your positions. Just what I want in my medical care.
Quick service, professional, awesome NP. She listened to me and was very helpful. Great staff.
Great staff and great doctors
Efficient, friendly staff.
I was treated very well. I did have a problem afterward though, and no one to speak to. I had anesthesia and just like in May when I had surgery, I was left with swollen glands around my neck. In May, it was an infection and I ended up with pneumonia.
I called Dr Collins' office on Friday (the next day) asking for an antibiotic. I finally heard back on TUESDAY, with the doctor saying to follow up with my primary care doctor. I was frustrated with the slow response and the blow off. My left side feels OK as of today (Friday the 20th, a week later) but my right side still hurts. I did not appreciate the very slow response, and then the response was get an appointment with my primary doctor, which would have been a few more days. At this point, I am hoping it's not an infection and I am not in danger of pneumonia.
Everything
everyone
Everyone made my 2nd c section recovery as comfortable as they could. Everyone was attentive and helpful. I am thankful for a safe delivery and recovery for both of my pregnancies at Baylor Frisco.
Absolute professionalism and incredible courtesy! A 10+ in every way!
Wonderful caring service
The people. They are Always so friendly and knowledgeable of everything.
nurses are great
the place os very clean
food is very clean and delicious
baby care is great
The outpatient surgery process was both personal and efficient. Cindy, my preop RN, Pam M, my OR RN and Taylor my PACU RN were all caring and attentive. My anesthesiologist, Dr Holder did a fabulous job in my nerve block and my surgeon Dr Howard was excellent.
I highly recommend Baylor Plano for medical care.
The labor and delivery nurses were wonderful. The food is great and service provided from all staff were great.
I was treated very well at Baylor in Frisco.
The in room camera are weird and invasive and unnecessary.
Easy and very convenience
Every thing ws handled in a professional manner by all of the staff.
Everyone was great
Other than being called continuously every other day about a co-pay, the staff was very professional, once I finally showed up to my appointment.
Very attentive staff
Everyone was very professional, very kind and helpful. The staff of nurses, registration desk and the assist to the car after were all excellent.
Nurses should put more efforts to make sure patient is able to dilated and able to do normal deliveries.
Every one I dealt with were extremely nice and helpful. I had a very short wait time. Very happy with the treatment I received.
I really appreciate how caring and attentive everyone was, especially the nursing staff. They were so kind, patient and supportive during such an important time for me. They checked on me regularly, answered all my questions, and made me feel more comfortable. It truly made a big difference in my overall experience. I’m very grateful for the care I received. ♥️♥️♥️♥️♥️
Friendly and caring staff. Clean facility
Staff