based on 1160 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jeff was very personable, knowledgeable and patient with all of my questions and concerns. The TREK bike is perfect; lightweight for my grandson to handle, and the hand brake / coaster brake combination helps prepare him for future bikes. Great product!
Knowledgeable and helpful staff. Fair prices.
Employees very informative on what your buying .very good customer service
Friendly, knowledgeable & easy to work with. Good selection of products also.
I have been doing business with Ynot for years and years. Eric is awesome!
We ordered 2 bikes from them. They were very helpful and gave us great service.
Friendly, professional, and timely sales and service. My Marlin 5 was transferred from their other store and assembled on time for viewing, test ride, and purchase.
Yeah, I would recommend people checking out YNot. Eric and his staff have stood behind their products and workmanship in all the work they've done on my family's bikes. They have been friendly, knowledgeable and always helpful.
Prompt responsive service - repair done in a very timely manner! Done right!!
Great repair work! Good customer service!
Very helpful, even when they have been so busy
I love the willingness to help and thoughtfulness of Helping to understand the cycling world.
Wonderful, local service. We love coming here and have bought all our bikes from you. Our kids enjoy riding with us and it’s great to stop by for an ice cream treat after our rides.
good product and service
I love that it encourages healthy activity that the whole family can enjoy and that it is locally owned and operated. Plus their products are varied. If you need something, they can get it for you.
Please stop using Amazon which hurts local businesses and contributes to monopolies. Instant gratification is nice (but even with Amazon, it's not instant), but local businesses invest in the community.
Extremely friendly and helpful shop. Treated like a valued customer.
I love walking in, and just being welcomed. Makes me feel like they really care. I've rented the comfort bike twice and a trailer one time. The equipment was brought to me and inspected. The associates took time to explain the seat adjustments and safety. The rental cost is very reasonable and I will definitely be back.
They always service our bikes in a timely manner. Very knowledgeable of the product and equipment.
I love that Eric wouldn't sell me a bike just because he had it. He knew the bike in inventory would not fit my frame and ordered the right bike for me. I love the shop's support of the community through things like the Jason Young Invitational and through offering bikes during the COVID lockdown. I love the New Year's Day gathering and riding tradition. I love that the shop is local and supports a healthy, life-affirming activity good for introverts and extroverts alike.
Ride,
Jennifer Hurst
They get you what you ask for and keep you informed about the status. Quality products!
The service personnel are always helpful, The store usually has what I need
Took a long time for repair.
You guys always do a good job
Service was prompt when I really needed it done right away!
Be more clear about your desire or need to have a down payment on a bike when ordering. I was supposed to get a call when my size ebike came in. Didn't get that call and when I went in a few days after the shipment date, I found it had already been sold.
Let me add that Jeff does good work! He was excellent at taking the necessary time to help me take a final test ride and explaining the bike's features..................which I was finally able to purchase on 8-12-20
Very nice helpful lots of merchandise.
Friendly, knowledgeable staff. Price for work was fair, they didn’t do anything that wasn’t necessary just to charge up my bill. Great experience!
Always have a good experience at Y Not, Dave is knowledgable and easy to talk to. They have what I need. Stayed right to close to fix my tire.
Bruce-Johnstown
Good, professional, friendly service.
The products appear to be ressonably priced.
I've bought 4 Trek bikes over the years. Always had great service and relationship with Y - Not Cycle. Top Notch in my opinion.