based on 324 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
seamless. found and bought bike on-line. was delivered to my shop of choice and I picked it up. you made it easy.
my wife and i purchased 2 bikes and they are great!! We were very pleased with the customer service that was given to us and the time and information given to us!! We look forward to future business with Y-Not cycling Thank You!!!
I like the Trek bikes and accessories. I like the courteous service from their managers and employees.
Someone was at the door and asked if I need something.
Affordable local small business
Very professional very courteous very timely. Thank you.
Helpful and friendly. Great staff. Only place to i found a bike for my son and I. Also got him on the right size to start without training wheels.
Eric and his staff do an excellent job providing great service to our community.
I was having problems finding the bike I was looking for and you had it in stock and were very responsive to my needs.
Y-Not is a leader in sales and service. Happy to be a satisfied customer for nearly 20 years
We were able to get the bike we were looking for from the Mt Vernon store transferred for us to look at the next day. Great service.
I haven't had a chance to ride my new bike. However, the salesman, Dave was very nice
Quicker than stated turnaround time on repair/maintenance. My bike looked like brand new when I picked it up; Thank you!
Great customer service and attitude despite the overwhelming current environment. Knowledgable about the bikes and solid recommendations.
The guys were very helpful in setting me up with a bike that fit me and some accessories that I ended up needing , even helped me get my bike on my bike rack.
Excellent customer service
You sell a wide range of top-of-the-line products as well as affordable options for those with simpler riding needs.
Buy a bike on Thursday it needed “set up” you said we will call sometime tomorrow after we are done that would have been Friday this is now Sunday at 7:20pm and still not a call guess a 600$ purchase from your store isn’t enough to get a phone call! I’ll just come tomorrow and get a refund and go to a shop that can deliver and appreciates people doing business with them
Dave was so very helpful.
Friendly, fast service. Fixed my seat while I waited.
Friendly service
A very friendly and helpful staff! I couldn't have found a nicer bike at such a great price. I will definitely recommend Y-Not Cycling & Fitness to my family and friends and I will be back make more purchases!
Sincerely,
Cathy Hutchinson
Great service, very knowledgeable
I like having a full service bike shop in town where they know me as a regular customer. They have great service, the products I use and the expertise I need.
I love supporting small businesses and these guys are so personable and take of their customers
Fast in and fast out.
friendly, knowledgeable and willing to work with you.
The store was very helpful in purchasing my new bike. Service has been very good. And the accessories that they have for my bike, have been just what I needed. They have a large selection of items that can help you with your bike venture's.
Dave and Eric are very knowledgeable and go advise about bikes and accessories. So excited about getting my new bike out
Full service with knowledgeable individuals. Convenient location.