based on 1303 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your customer service is just as we like it, not high pressure but informative. Calm, kind and friendly atmosphere. Our new Townie’s are far superior to any bikes we have ever had. Thank you for being fair with us on the prices you gave us for our trade-in’s. We are recommending Townie’s and YNOT to our friends.
Very helpful and accommodating. They know what they’re doing and don’t break the bank!
We have always enjoyed Y Not Cycling, whether seeking service or buying bikes or accessories. The staff are very knowlegeable and helpful.
The Electra bicycle I purchased is the right bike I’ve been looking for. Ease of operation for someone trying to get in shape. Comfortable for a big guy. I look forward to many years of use. Thanks.
Quality products. Knowledgeable, friendly and helpful staff. Local in our community.
Eric was kind enough to hold a bike for me until I could drive up from Cbus later that same day. I'm very appreciative of his kindness, as I know stock is low and new bikes, parts, and equipment are coming in slowly. Love my new Trek Verve 2 disc! Thank you!
Knowledgeable and quality work
We like the personal service of the store AND we really appreciate having a bike shop in our small town.
Kind and efficient
Thanks for all your help !!
Very helpful, attentive and willing to answer all my questions regarding purchase of an ebike!
The tune-up process and repair was explained to me very well. The bike has ridden great since I got it back from Y-not.
Friendly and helpful staff.
Products are of excellent quality! Service is great because they're very knowledgeable and helpful. I ended up purchasing a bike on my first visit and it was assembled right away for pick up. They're pretty busy but you move through rather well.
Great service, great selection of biking needs, and very knowledgeable!
Friendly, helpful, available products and close to the bike trail!
Helpful staff
Eric and the staff are always helpful !
Everyone there is just awesome!!!
I’ve been purchasing bikes from since I was a child now I’m buying them for myself, children and grandchildren
Excellent equipment and excellent service.
Friendly local store with good service.
You had what I was looking for when I previously was there you did not
You had the bicycle I thought I wanted and allowed me to test ride it. But after riding it I decided I wanted to try a different bike and ended up with the second one I rode. It's nice you have a trail so close to your business so I could try out the bikes. When I finally decided which one I wanted you had it ready the next day (it was still in a box). When I decided to get a bike carrier for my truck it was put on my truck for me and my new bike was put on the carrier and off I went.
Good service and good selection.
Excellent service. Before the promised time.
Fast service after stopping in without an appointment.
Staff is always friendly and helpful!
A convenient location being by the Lexington bike trail and a very knowledgeable friendly staff.
The service I have received in Mt. Vernon, Ohio is very good, gracious, and fair. Dave is a very good listener, willing to help, knows his stuff, and do what is right for his customers.
I also have been happy with any purchase that I had made there. Good quality.