based on 1303 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very fair prices for merchandise as well as service - I have paid twice as much elsewhere for similar repairs and adjustments. Quick turnaround and messaging.
Very nice folks at this cycling shop. They are a very busy place partly due to their store being along the bike trail. The other part is, I'm sure, because they are attentive to their customers' needs and answer all your questions. I just had a tune up to a bike I purchased from a neighbor, and also bought a bike carrier so I could get to the bike trail and other places to ride without trying to put the bike inside my car. I will be returning to get a cart for my great grandson so I can take him on bike rides. I would recommend them without hesitation. Glad I found them when I needed it.
People are friendly and knowledgeable and service is great
Great local store that goes out of its way to be supportive of cyclists.
They are user friendly and service is great
Good people ! Good service ! Willing to lessen and help were they can. They have a wide variety of products ! Great location !
Honest, helpful advice - not overselling. Eric take genuine pleasure in the healthy habits of customers and friends. We love these guys.
I love your customer focus. The products are excellent but it’s more about “how” you sell than “what” you sell.
Repair was done very quickly and was actually less than the estimate
Timely service at a reasonable price, I don't have to go out of town for a bike shop.
The initial service on my bike did not fix the problem and Dave gladly took it back, no questions asked. He worked on it until he Got it right. He thanked me for my business as well as my patience while he worked on it the second time. You can’t ask for anything more than that when working with a service company. I would recommend them to anyone needing service on their bike.
The repair was done quickly and accurately.
Friendly and fair
Very happy with my purchase
Eric and staff are always very helpful
Great job on my new wheels!
Knowledgable service and only necessary repairs at great prices. Top quality shop!!!
The prompt and personalized service was much appreciated.
Great service. Friendly staff.
Trek has always been a quality product (all I've ever owned). Good service!
Always helpful
Very helpful
MY family and I have purchased 5 Trek bikes from YNot cycle over the years .Eric and his team have always been very personable and pleasant to work with, always patient and very knowledgeable in helping with bike choice and accessories. Customer service and bike repair is outstanding. I Highly recommend YNot cycle and fitness for all your biking needs.
Tony Kitchen
Mansfield Ohio
We were very thankful you had the time or made time to fix our flat tire so we could go for a bike ride.
Your store is well stocked with everything. It’s a great store in a great location.
They did exactly what they said they would do
We took a bike in for repair and it was finished very quickly. The mechanic is a great guy! We’re very pleased with the service.
I take my wife's an my bikes to Y-not each winter to have them serviced. The bikes are always returned to us in tip-top condition and we have never had a mechanical problem in the roughly 20 years we have been riding them. We ride the bike trail twice a week (weather permitting) and do day trips to other bike trails within a two-hour drive several times each year.
Today we are going to the Ohio State -- Oregon Football game. Game-time weather: 80 degrees and sunny. We have a car bike rack (Reece hitch) and will ferry our bikes down to a city park on the north end of Columbus, about an hour drive. The park serves as a trail head to the Olentangy River Bike Trail, which runs right by the stadium on its way to the downtown area, about 7 miles (45 minutes) each way. The trail passes through several nice neighborhoods and city parks along the way, its like briefly popping into another world. OSU has a bike valet setup at the stadium so we check our bikes, make a small donation and walk a couple hundred yards to the stadium. We get season tickets and do this a couple of times each year, weather permitting. Go Bucks!
To be able to take your bikes to faraway trails and trust them (a breakdown would be a huge pain in the neck), you need to do two things: Buy good stuff and maintain it well. We bought our bikes from Y-Not many years ago and service them there regularly. It has worked for us very well.
Great friendly service.
Eric is always so helpful when I come into the bike shop.
You deal with someone you know and who will be there the next time you come in and the times after that. And they will come to know you. I have had pause over some of their prices, but every purchase has proven to have had the best value over time. Their service is fast, professional, and reliable.