based on 363 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the shopping experience in your store is really satisfying. Good service and friendly approach. in both of your stores.
A knowledgeable and friendly staff. I like that the store is right on the Bellville, Butler and Mansfield bike trail.
On-line inventory with ability to purchase. More in stock bicycles over other local competitors. Readied my purchase quickly. Helped install and show how to use the auto bike carrier I purchased.
I was very pleased when I first entered and was greeted right away. Very polite and knowledgeable! I dropped my bike off for a yearly maintenance and it was done in a week. And the price was very reasonable as well.
Dave at the Mt Vernon store is very knowledgeable about repairing bikes and any new bike products. He always takes the time to answer any questions you have and tries to solve the problem. I recommend going there over all the big name shops in Columbus.
The products are solid. I've ridden Trek bikes since I got back into riding 25 years ago. They last.
Service is also too notch. I've had bikes worked on several times and have been very happy with the service.
Had what I needed as well as good advice
I'm a new customer, but so far the service has been great.
The easiness of staff, willingness to listen to the problem and the quick and reasonable turnaround
Very good experience. I live in Pittsburgh, Pa and was not able to buy the Trek bicycle I wanted in any of the area stores due to a shortage of the model. On the Trek website I found that Y-Not had the bike. I bought it on Y-Not's website and drove 3 hours to pick it up. When I arrived, the bike was assembled and ready to go. Eric installed a couple accessories I purchased, and I was on my way. Eric was friendly and professional. If I lived in the area, I would definitely go here for all additional purchases and service.
If I wanted to get bike parts I would have wait months to receive it! Also, if I was in the market for a road bike I would have to think really hard if I wanted to wait a year to get a Trek! Customer service (Dave) is great!
Excellent speedy service on my Townie....
Fantastic service and attention to the customers individual needs. Really friendly people who are great to deal with and who will help you meet your needs. The best place I have ever bought new bicycles from.
They do a great job on tune ups.
Hometown business with local feel and international reach when it comes to bikes and components and repairs. Always good service and knowledgeable staff.
Great customer service! I was assisted with bike selection and, after the bike came, was advised about accessories and helped with loading it on the bike rack. So looking forward to getting out again.
Very helpful with purchase of my bike and accessories that I wanted. Knowledgeable and offered great advice pertaining to my needs. No pressure! I love my new bike! Can’t wait to get back on the trails for some leisurely rides! We've been to other bike shops over the years and, hands down, this was the best experience and service we’ve ever had!
You keep my bike in good repair so I don't have break downs.
Fast and efficient and Eric knows bicycles
Good prices
Very nice employees
Knowledgeable
friendly, competent, and reasonably priced - altogether great customer service and products
Always friendly and helpful
Quality products, friendly and knowledgeable staff, very informative and friendly.
Products are very high quality. Dave was very professional with explaining the products that I purchased. Made my 1994 Trek 520 touring bike look and feel like a new bike. Thank you Dave for doing a great job!
Friendly and courteous. Work was done in timely fashion.
Owner could be a little more friendly.
Excellent service and sales.
Good service and products
Great service!!!
Personable, honest and great value. The highest rating I could give in retail.