based on 1344 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was friendly, bike was repaired in a timely manner.
Repairs were done in a reasonable time and charges for labor were fair.
The gentleman fixed my bike issue on the spot without any prior reservation. Everyone that I encountered was very courteous and accommodating.
Always ready to help, super friendly
You guys are experts about your products and handle transactions quickly and efficiently.
Very knowledgeable, professional, and friendly ownership and staff. They go above and beyond to provide customer service and they definitely know their product. The Mansfield area is fortunate to have a local bike shop as good as this one. Would not hesitate to recommend them to anyone looking for a bicycle, parts, or service.
Great service and pricing. I have been a customer for over 10 years and never been disappointed.
The people are knowledgeable and the time service was great.
It's good quality and on time service
Quality products competitive prices. Service after the sale. Sponsored events. Knowledgeable sales and service people. Computerized, I recently took my bike in for annual service and they only needed my name and what I wanted them to do. The rest was already in the system.
I used to buy generic products for biking such as pants, gloves, and helmets because of price, but I discovered that the product lines at Y Not are a better value in spite of being more expensive.
The service is wonderful. They make a point of knowing me, so it is very comfortable taking my bike in for service. The service is done well and as quickly as can reasonably be expected. Even in busy times they will take the time to do a quick fix, if that is all that is necessary, to get me back on my bike in short order. They also stand behind their work. I once had to take my bike back in after it was serviced. They fixed the problem promptly with no haggling over who was responsible and with no additional charge.
The service was very helpful and friendly.
TOP QUALITY products!
TOP QUALITY of KNOWLEDGE & VERY helpful from start to finish!!
Great customer service. Knowledgeable, The price to repair and tune my sons mountain bike was less then I thought.
Regardless of who is working they are always very knowledgeable and helpful. I just bought my new Trek bike at Y-Not and am very pleased with it.
I do all my bicycle related shopping locally at the Y-Not here in Mt. Vernon.
Don Newell
You usually have what I need.
High-quality repair/maintenance work.
I learned a lot from First name removed, at the store. He was very patient and helpful! Thanks!
With bike trails running through the center of Mount Vernon, we are so fortunate to have Y-Not in our community. We don't need to leave town to ride or get our bicycles serviced. Plus Dave is always friendly and accommodating with even minor problems.
Staff is friendly, knowledgeable, great service and quality products!
Good service and fast
Easy to order online. Easy to find proper sizing/specs. Owner had good communication with me regarding when bikes would be ready for pickup and staff was pleasant/helpful during pickup.
Great service by people who are and know what they’re doing.
Quality and close by.
Always top level service. Thanks !
I took my bike in for a service and was met quickly by the friendly service employee. He listened to my concerns and was very helpful. I only had to wait for a little over one week but expected it to take longer. He emailed and texted me when my bike was ready for pick up. I would highly recommend Y-Not Cycling in Lexington for your bike needs.
Top of the line products and service
Had exactly what I needed was good to see Dave again!
Eric had the bike I wanted and held onto to it for me until I could get to Town to purchase it.The service was excellent!
in to days world quality bikes are very expensive you have quality bikes and parts at reasonable prices sometimes can get some good deals plus its a very nice atmosphere I like shopping there