based on 1343 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and courteous. Work was done in timely fashion.
Owner could be a little more friendly.
Excellent service and sales.
Good service and products
Great service!!!
Always able and willing to help and answer any questions. Have purchased multiple items and have always been satisfied. Had a few flat tires and they were fixed on the same day. I use my bike to commute so it makes the stress of the situation go away. They have assembled a bike for our family, sold us bikes and fixed bikes. They are good people y'all.
Always a pleasant shopping experience
Never disappointed with Trek products or Service from YNot !
Very knowledgeable and helpful. Good products
Well stocked for parts, easy to get parts if order.
I eventually got the item I ordered. Not Y-NOT's fault, it's just the way things are right now. They are a nice group of people and very helpful.
They did a great job giving my 20+ year old mountain bike a tuneup.
Convenient Eric is very helpful and great to work with
Fast and efficient, friendly
Experts and local small businesses who care about customers.
Excellent customer service and great pricing.
Friendly and knowledgeable. I use this shop for all my biking needs.
Everyone is always very helpful and always answer all my questions!
Always friendly, always willing to help me find what I need or want. Your work during this challenging year shows your dedication to both your customers and your business.
I will always look to Y-Not for my needs. Eric is very helpful and provides super product and service to our community.
Very responsive, good service, friendly, reasonable prices. We like supporting local businesses, especially when they are so supportable.
I love having Y-Not in Mount Vernon. Their employees, products and service are all top notch. First class operation with best in class products. And friendly service to top it off!
Helpful, Personable and approachable.
Very professional friendly and knowledgeable Eric is the best!
Great service, staff is courteous, professional, and very competent.
I ordered my bike in August and due to pandemic they were backlogged from the manufacturer. Due to the delay, Y-Not offered me a free rental any time I wanted to ride. What great people to work with, I love the personalized service and attention to keeping their customers happy!
Eric is a great guy and runs an awesome bike shop!
Good old fashion customer service.
Eric and Jeff are very knowledgeable and helpful to make sure we bought the best bikes for our lifestyle.
Products are very high quality. Dave was very professional with explaining the products that I purchased. Made my 1994 Trek 520 touring bike look and feel like a new bike. Thank you Dave for doing a great job!