based on 1332 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The easiness of staff, willingness to listen to the problem and the quick and reasonable turnaround
Very good experience. I live in Pittsburgh, Pa and was not able to buy the Trek bicycle I wanted in any of the area stores due to a shortage of the model. On the Trek website I found that Y-Not had the bike. I bought it on Y-Not's website and drove 3 hours to pick it up. When I arrived, the bike was assembled and ready to go. Eric installed a couple accessories I purchased, and I was on my way. Eric was friendly and professional. If I lived in the area, I would definitely go here for all additional purchases and service.
If I wanted to get bike parts I would have wait months to receive it! Also, if I was in the market for a road bike I would have to think really hard if I wanted to wait a year to get a Trek! Customer service (Dave) is great!
Excellent speedy service on my Townie....
Fantastic service and attention to the customers individual needs. Really friendly people who are great to deal with and who will help you meet your needs. The best place I have ever bought new bicycles from.
They do a great job on tune ups.
Hometown business with local feel and international reach when it comes to bikes and components and repairs. Always good service and knowledgeable staff.
Great customer service! I was assisted with bike selection and, after the bike came, was advised about accessories and helped with loading it on the bike rack. So looking forward to getting out again.
Very helpful with purchase of my bike and accessories that I wanted. Knowledgeable and offered great advice pertaining to my needs. No pressure! I love my new bike! Can’t wait to get back on the trails for some leisurely rides! We've been to other bike shops over the years and, hands down, this was the best experience and service we’ve ever had!
You keep my bike in good repair so I don't have break downs.
Fast and efficient and Eric knows bicycles
Good prices
Very nice employees
Knowledgeable
friendly, competent, and reasonably priced - altogether great customer service and products
Always friendly and helpful
Quality products, friendly and knowledgeable staff, very informative and friendly.
Products are very high quality. Dave was very professional with explaining the products that I purchased. Made my 1994 Trek 520 touring bike look and feel like a new bike. Thank you Dave for doing a great job!
Friendly and courteous. Work was done in timely fashion.
Owner could be a little more friendly.
Excellent service and sales.
Good service and products
Great service!!!
Always able and willing to help and answer any questions. Have purchased multiple items and have always been satisfied. Had a few flat tires and they were fixed on the same day. I use my bike to commute so it makes the stress of the situation go away. They have assembled a bike for our family, sold us bikes and fixed bikes. They are good people y'all.
Always a pleasant shopping experience
Never disappointed with Trek products or Service from YNot !
Very knowledgeable and helpful. Good products
Well stocked for parts, easy to get parts if order.
I eventually got the item I ordered. Not Y-NOT's fault, it's just the way things are right now. They are a nice group of people and very helpful.
They did a great job giving my 20+ year old mountain bike a tuneup.
Convenient Eric is very helpful and great to work with
I'm a new customer, but so far the service has been great.