based on 1303 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We bought our Trex bikes from Y Not a couple years ago. The entire process was great and I’m very happy about the service we continue to recurve!!
Excellent customer services, lots of fun and necessary biking accessory, a d terrific selection of bikes, ebikes, trikes and recumbent bikes and trikes.
I came in with a rather unusual request -- replacing tubes and tires not on a bicycle but on a garden cart, with wheels of a size not usually seen on bikes. Y-Not Cycling was able to take care of this -- and in just one day! They did a great job.
Great service! Was able to help me quickly so we could still go biking as a family! Appreciate this business!
You have the products in stock for my rides and repairs. The repairs are always done timely and at reasonable costs. It is nice to deal with fellow cyclists understands my needs and ride like I do.
Ea action on the use of e-bikes was thorough
Always friendly and helpful!
Always helpful and friendly.
Quick and easy. Felt it was a little pricey for new brakes but I appreciated the service.
Thet did a great job on tuning and repairs on our bikes.
Always fair prices and excellent service
I came in not knowing anything about bikes. You kindly and patiently explained the process while giving me options. To make sure my budget and time were respected. Thank you for being awesome! My bike runs wonderfully!
Friendly and helpful staff
I've always been treated well by Eric and the staff at Y Not.
I was really impressed with your mechanic.
Did a great job on servicing my bike - thanks
Very friendly and extremely helpful. I was led to the exact product to fit my needs.
Kniwlegible
YNOT in Lexington goes above and beyond to make sure that I’m satisfied as a customer. They host free bike clinics, serve as a meeting spot for group rides, and offer reliable merchandise. I’ve went there before and needed a minor adjustment and Eric went out of his to squeeze my bike in and got me back riding. I love this spot!
Great customer service, quick turnaround on repairs.
My Electra bike and all the help I receive when I enter the store.
Very good range of products for a small store.
Very good advice while I tried different bicyles out.
Quality products along with professional service.
While riding the Richland B&O Trail, we stopped in to Y-Knot with an issue with one of our bikes. The technician took the bike right into his shop and fixed the issue immediately and got us back on the trail, and the price was very fair. On another occasion, we stopped in and bought a couple drink holders for our bikes while riding the trail. Y-Knot installed them so we could use them that day! Great service means so much to us and that's exactly what our experience has been with Y-Knot Cycles. Mike and Melissa
Knowledgeable and friendly staff and very reasonably prices. Love stopping by here for deals.
Occasionally, I feel as though customer service could be a little friendlier to the non-professional bicyclist.
Everyone at Y-Not Cycling was kind and so helpful. If you are looking to buy a new bike or get your existing bike serviced, this is the place to go.
I really like the customer service I’ve received from Y Not. The employees really know their stuff and are happy to help. I’ll be sure to be taking my business there from here on out.
You have do a very professional job fixing everything that I have brought in. Everyone has been friendly and very helpful.
Friendly and knowledgeable staff, great product selection and competitive pricing.